1 to 25 of 27 Customer Experience Jobs in Berkshire

Commercial & Experience Manager Pertemps Reading are currently recruiting for a Commercial & Experience Manager to join their reputable client based in Reading. As a Commercial & Experience Manager you will be responsible for leading the overall performance of the centre, ensuring exceptional customer experience, strong commercial outcomes … quality standards, and financial performance. This role combines senior site leadership with hands on commercial ownership, ensuring agreed budgets and KPIs are exceeded through customer advocacy, community engagement, and high-quality operational delivery Hours: 40 hours per week, Monday toFriday - 8:30am to 5:30pm (occasional work ...

flagship transformation programme centred around the implementation of a new B2C digital system/application. This is a strategically critical initiative designed to modernise customer experience, streamline operations and enable future growth. As Programme Manager, you will take full ownership of delivering this end-to-end programme from … realisation. This is a high-visibility role with direct influence on how millions of customers interact with the brand. If youre passionate about delivering customer-centric digital change and thrive in fast-paced environments, this is a rare opportunity to lead a programme that genuinely moves the needle. What ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented … with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented … with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

Centre Experience & Commercial Manager Are you a confident site leader with strong commercial instincts and a passion for delivering standout customer experiences? Do you enjoy owning a P&L, leading teams, and turning vibrant spaces into profitable, high-performing centres? If so, this is a role where … succeed. With a strong reputation for service quality, operational excellence, and community-led environments, the organisation continues to invest in its people, spaces, and customer experience. The Opportunity As Centre Experience & Commercial Manager, you will take full ownership of a flagship centres performance. This is a senior, hands ...

with strong leadership experience. You'll oversee a team of up to five analysts and play a crucial role in optimising the digital customer experience across web, product, and omnichannel journeys, including checkout funnels, click-and-collect flows, and on-site behaviour analysis. Role & Responsibilities Lead and mentor … quality delivery and capability uplift. Own end-to-end digital analytics strategy across web and product experiences Drive actionable insights using GA4 to understand customer behaviour, conversion paths, and onsite performance Use SQL to extract, manipulate, and analyse data from various platforms and databases Monitor and improve customer ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Contract - 9 month fixed term contract (start ASAP) Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most ...

delivering hands-on technical support and helping implement solutions that keep clients running smoothly. The Role You’ll work across a diverse set of customer environments, providing both remote and on-site support. Expect a mix of troubleshooting, project assistance, and day-to-day operational support. Key responsibilities • Deliver … best practices • Build strong relationships with clients and act as a trusted technical contact • Escalate complex issues when required while maintaining ownership of the customer experience About You You’ll thrive in this role if you enjoy variety, autonomy, and working in environments where you can make ...

Centre Experience & Commercial Manager Reading brand new building by the station Permanent | £40,000£50,000 + OTE up to £60,000 Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand-new, premium workspace destination … heart of Reading a hub where energy meets excellence, and customer journeys are as polished as the building itself. The Role: As Centre Experience & Commercial Manager , youll own the success of the centre leading from the front to deliver an exceptional customer journey and outstanding financial results. ...

Supportive, high‐energy environment where performance is recognised The Role This role sits at the heart of a growing sales function, supporting high‐value customer relationships while owning your own opportunities end‐to‐end. It's ideal for someone hungry to develop commercial skills and build a long‐term … quotes that set delivery teams up for success Maintain accurate CRM data, forecasts, and commentary for wider sales planning Book and lead high‐quality customer meetings aligned to account strategy and growth priorities Identify early insights such as cross‐sell triggers or renewal risks and escalate appropriately Work collaboratively ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Contract - 9 month Fixed Term Contract, start ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best … customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers ...

those of higher value, offering guidance, training, and positioning to empower internal sales teams and channel partners. ARE YOU OUR PERFECT PARTNER? Youll have experience in category or product management, ideally in the technology or personal systems/notebook space. Youll have solid understanding of sales and marketing strategies … Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best ...

Head of Sales, Europe Location: Newbury, UK Experience: 10 Years Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers … sales teams Deep understanding of AI, automation, and the enterprise technology landscape Ability to sell complex SaaS solutions to senior business and IT buyers Experience turning product excellence into market share A nose for talent and a track record of developing A-players 10 years of B2B Enterprise SaaS ...

senior stakeholders Occupier & Client Engagement Act as a senior point of contact for occupiers on operational and technical matters Support occupier meetings, forums and customer experience initiatives Balance occupier requirements with landlord obligations and operational risk Contribute to client reporting, including monthly, quarterly and ad-hoc reports Sustainability … reviews and training are completed Support onboarding, offboarding and any transition processes, including TUPE where applicable Promote a positive culture aligned to organisational values Experience & Qualifications: Minimum 4 years' experience in a similar technical or facilities management role Strong understanding of commercial building systems and compliance requirements Experience ...

Join us as an IT Hub Desk Apprentice and you’ll gain hands-on experience supporting the UK’s largest water and wastewater provider, work with expert IT Engineers, and earn a Level 3 Information Communications Technician qualification to launch your IT career. Role What you’ll be doing … Desk Apprentice: IT Stock Management: Organise, track, and support ordering of IT equipment Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes 2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed Customer Experience ...

presentations, demos, and client training sessions Representing the company at industry events and exhibitions Working cross-functionally with internal teams to ensure a seamless customer experience What We're Looking For: Strong, recent relationships with enterprise end users Proven track record of success in high-value account management … Deep experience in B2B AV/IT/hardware sales Commercially savvy with strong communication and negotiation skills Proficiency with CRM tools (MS Dynamics preferred) UK driving licence & comfortable with regular travel ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

Ready to kick-start your future career in IT? Join us as an IT Hub Desk Apprentice and you’ll gain hands-on experience supporting the UK’s largest water and wastewater provider, work with expert IT Engineers, and earn a Level 3 Information Communications Technician qualification to launch … career. What you’ll be doing as an IT Hub Desk Apprentice: IT Stock Management: Organise, track, and support ordering of IT equipment. Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes. 2nd Line Support: Resolve hardware, software, and peripheral issues ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

Digital Products Location: Reading (Hybrid 3days) Duration: 6+ Months Product Discovery & Opportunity Assessment Conduct product discovery to identify automation opportunities across onboarding, billing, metering, customer operations, supply operations, and portfolio management. Work with Product Owners to refine product vision, roadmap entries, and feature definitions. Perform impact analysis, value assessment … Miro. Identify process simplification areas to complement automation design. Collaborate with UX/Service Design teams (if applicable) to ensure optimal user and customer experience. Work with developers to align solution design with functional intent. Delivery Support & Sprint Collaboration Participate in Agile ceremonies: backlog refinement, sprint planning, daily stand ...