1 to 25 of 47 Customer Experience Jobs in Berkshire

Benelux, CNE, Nordics, France, Izrael, Turkey, South Africa, Kazakhstan, ESE, DACH, Iberia, Ukraine. What are we looking for? IT, Math, Economics, Management, Engineering degree Experience in Service Management and Vendor Management Good skills in Stakeholder Management and Communications Fluent English What will be your key responsibilities? Vendor Service Management … knowledge of the service provided by BDS RC, including CIP, enhancements, projects, CV to be able to address concerns, questions, or ideas. CSI, Innovation, Customer Experience Initiate and drive ideas for service improvement, better customer experience, automation, and the like. Analyze the tickets to uncover trends … gaps, automation opportunities. Perform customer experience studies to get feedback and initiate improvements. Get regular feedback from Service Managers and BCF Leads and drive service improvement initiatives. Learn more about XLAs and incorporate those to service measures used in the area of responsibility. Use XLAs insights to drive More ❯

we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance … number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity … to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through More ❯

Tier 3 CPE Engineer to join our team based in either Slough, Peterborough or Reading. The Tier 3 CPE Engineer is responsible for supporting customer WAN, LAN, and wireless LAN networks . This includes responsibility and accountability to deliver tangible results based on network performance and uptime as well … as a great end-to-end customer experience. A Tier 3 CPE Engineer will also be responsible for significant design work for complex customer solutions and core network solutions . The role holder must be to a Cisco CCNP level of qualification or hold similar level of commercial … experience, and experience working within an ICT managed services organisation. The focus is on a deep and extensive understanding, knowledge and experience on Cisco routers, switches, wireless LAN controllers/access points and different WAN technologies . All managed services are delivered against ITIL alignment, ISO More ❯

Tier 3 CPE Engineer to join our team based in either Slough, Peterborough or Reading. The Tier 3 CPE Engineer is responsible for supporting customer WAN, LAN, and wireless LAN networks . This includes responsibility and accountability to deliver tangible results based on network performance and uptime as well … as a great end-to-end customer experience. A Tier 3 CPE Engineer will also be responsible for significant design work for complex customer solutions and core network solutions . The role holder must be to a Cisco CCNP level of qualification or hold similar level of commercial … experience, and experience working within an ICT managed services organisation. The focus is on a deep and extensive understanding, knowledge and experience on Cisco routers, switches, wireless LAN controllers/access points and different WAN technologies . All managed services are delivered against ITIL alignment, ISO More ❯

every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering … to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and … Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … prevent future problems from occurring and achieving more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for More ❯

Tangent International are looking to hire a Customer Support Representative to work a 12 month extendable contract based in Reading (Hybrid). Full-time role in EMEA Customer Support department, being obsessed to deliver the best customer experience and service level in a fast-growing and … Essential job functions: Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space; Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions; Handle incoming customer requests, both … vendors on a daily basis; Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level; What we’re looking for... The ideal candidate is a Customer Support professional with good technical skills and a clear understanding More ❯

Tangent International are looking to hire a Customer Support Representative to work a 12 month extendable contract based in Reading (Hybrid). Full-time role in EMEA Customer Support department, being obsessed to deliver the best customer experience and service level in a fast-growing and … Essential job functions: Become a technical expert of our SaaS platform and develop a deep understanding of the fleet management space; Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) fleet management products and solutions; Handle incoming customer requests, both … vendors on a daily basis; Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level; What we’re looking for... The ideal candidate is a Customer Support professional with good technical skills and a clear understanding More ❯

to join the Technical Support team. This engineer will work with a globally distributed, fully remote team, using their knowledge and skills from previous experience and from on-the-job training to handle technical support issues related to web applications running our customer's environments running the LAMP … stack. The TSE will join a team that is responsible for triaging, troubleshooting, and resolving customer issues in accordance with our SLA. This team works closely with our engineering team to resolve issues that require code change to fix defects or add new features. The TSE will be responsible … for handling customer requests via the Perforce support portal, managing daily communications with external customers and field operation teams to provide the technical support required for successful implementation and usage of the Zend line of products. We expect the TSE to be prepared on day one with senior-level More ❯

to business partners and/or customers; Provide training to colleagues, business partners or end-users, develop training programs with a focus on excellent customer experience and self-reliance of business partners and end-users.As this is a substantial element of the role, you must be able to … international and leading company. A neutral company car, also for private use, is also provided and the salary is appropriate to the job. Required experience and skills Qualifications and experience: An education in IT or a similar field and a minimum 5 years' experience in a customer … about IT infrastructure, networking, SaaS/Cloud, electrical engineering, databases, software, as well as hardware; Commercial expertise: General theoretical knowledge of and hands-on experience with sales, an active listener, recognizing optimization potential in our business partners and customers; Problem solving: Logical thinking and ability to work through complex More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to speed. … third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/… v4 Foundation is desirable. Basic Windows troubleshooting skills is essential Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles. Benefits: 25 days holiday + bank holidays/Life style allowance/Pension 10%/Private Health/Career development/training More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to speed. … third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/… v4 Foundation is desirable. Basic Windows troubleshooting skills is essential Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles. Benefits: 25 days holiday + bank holidays/Life style allowance/Pension 10%/Private Health/Career development/training More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … Team or into the Third Line Print Team as appropriate. Work closely with the IoT Team for all KFS support queries. Ensure that all customer interactions into the Service Reception team are actioned within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within … the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … Team or into the Third Line Print Team as appropriate. Work closely with the IoT Team for all KFS support queries. Ensure that all customer interactions into the Service Reception team are actioned within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within … the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that More ❯

Dashboards, and Operations. You will bring thought leadership in your domain and collaborate with cross-functional teams to implement innovative data solutions that enhance customer experience, drive revenue, and maintain a competitive edge in the digital marketplace. Moving towards One Enterprise Data Platform for Food is a strategic … Mars Food & Nutrition goal. We aim to harness data and insights to solve critical business problems and simplify the global data and analytics user experience, unlocking growth and operational excellence. What are we looking for? Hands-on experience designing scalable, greenfield data platforms in cloud environments using Azure … relational databases, ETL tools (e.g., Informatica), and scalable data platforms. Knowledge of Azure Data and Analytics stack; familiarity with AWS and GCP data solutions. Experience deploying AI solutions on Azure Open AI, GCP, and AWS platforms. 2-4 years of experience in data science roles or similar, ideally More ❯

the Campus, you will proactively engage with all level's of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you … meet project requirements. • Responsible for writing, planning, and scheduling major project work and liaising with vendors. • Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued. Customer Interaction • Acts as customer-facing representative alongside the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response. • Acts More ❯

relationships with existing channel partners/resellers to grow revenue Implement account development plans and understand our partners’ goals to optimize revenue growth and customer satisfaction with channel partners Develop opportunities through prospecting, leads driven via webinars, email promotions, trade shows and events, web inquiries and phone inquiries, etc. … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance … customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans. This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise. Requirements: Bachelor More ❯

relationships with existing channel partners/resellers to grow revenue Implement account development plans and understand our partners’ goals to optimize revenue growth and customer satisfaction with channel partners Develop opportunities through prospecting, leads driven via webinars, email promotions, trade shows and events, web inquiries and phone inquiries, etc. … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance … customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans. This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise. Requirements: Bachelor More ❯

the Campus, you will proactively engage with all level's of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you … meet project requirements. • Responsible for writing, planning, and scheduling major project work and liaising with vendors. • Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued. Customer Interaction • Acts as customer-facing representative alongside the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response. • Acts More ❯

games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines The Job Join Simpro as a Customer Success Manager - Be the Champion Behind Our Customers' Success! Are you passionate about building lasting relationships and helping customers get the most out of … their software? Simpro is on the lookout for a driven and people-focused Customer Success Manager to become a trusted advisor to our valued customers and guide them on their journey to success. In this dynamic role, you'll be at the heart of our customer experience … products, and ensuring they remain satisfied, engaged, and thriving. Location: Remote, UK Full-time What You'll Do Nurturing strong, strategic relationships with your customer portfolio to ensure long-term retention and satisfaction. Acting as a customer advocate - identifying workflow inefficiencies, sharing best practices, and making sure customers More ❯

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused on … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that … closely with the ‘back office’ parts of Ciphr to ensure their positive contribution to your partner’s success. What you’ll need to succeed Experience in B2B software Experience running a partner strategy. Ability to balance competing demands and priorities, to achieve the best possible outcome. Ability to More ❯

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused on … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that … closely with the ‘back office’ parts of Ciphr to ensure their positive contribution to your partner’s success. What you’ll need to succeed Experience in B2B software Experience running a partner strategy. Ability to balance competing demands and priorities, to achieve the best possible outcome. Ability to More ❯

Design, build and deploy AI/ML models and algorithms to extract insights from energy data, optimize systems, and create intelligent features that enhance customer experience and operational efficiency. Full-Stack Development: Architect and develop end-to-end solutions spanning front-end interfaces, API layers, and back-end … to enhance collaboration, streamline development, and ensure efficient deployment of innovations. Design Skills Application : Apply basic design skills to contribute to user interface and experience aspects of the prototype, with particular focus on designing effective AI interactions and data visualizations, aiding in the creation of intuitive and user-centric … to refine requirements, gather feedback, and validate the technical aspects of new innovations, effectively communicating the capabilities and limitations of AI-powered solutions. Skills & Experience: Candidate must have extensive experience as a full-stack developer, proficient in multiple languages and technologies, with a strong emphasis on AI engineering More ❯

Design, build and deploy AI/ML models and algorithms to extract insights from energy data, optimize systems, and create intelligent features that enhance customer experience and operational efficiency. Full-Stack Development: Architect and develop end-to-end solutions spanning front-end interfaces, API layers, and back-end … to enhance collaboration, streamline development, and ensure efficient deployment of innovations. Design Skills Application : Apply basic design skills to contribute to user interface and experience aspects of the prototype, with particular focus on designing effective AI interactions and data visualizations, aiding in the creation of intuitive and user-centric … to refine requirements, gather feedback, and validate the technical aspects of new innovations, effectively communicating the capabilities and limitations of AI-powered solutions. Skills & Experience: Candidate must have extensive experience as a full-stack developer, proficient in multiple languages and technologies, with a strong emphasis on AI engineering More ❯

sector the Service Provider market so there s never been a better time to get on board. This role is perfect for someone with experience in a sales environment selling IT or technology products that has a customer-first mindset, and a strong can-do attitude. If you … accounts, ensuring repeat business and upselling where possible Collaborating across teams : Work closely with Tech Support, Marketing, Operations, and Finance to deliver a seamless customer experience Solving problems : Handle customer queries efficiently and professionally Hitting targets : Meet or exceed monthly and quarterly sales goals Staying sharp : Keep More ❯