1 to 25 of 106 Customer Experience Jobs in Berkshire

Customer Success Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the front‐of‐the‐line of the Generative AI evolution. We're looking for an experienced Customer Success Manager to join … Build strong relationships with key customers, developing a detailed understanding of their organisations, industries, business processes and value drivers Work with customers to identify CX and UX challenges and recommend solutions that support their desired business outcomes Organise and deliver customer workshops designed to address key challenges and identify ...

Lead Solution Architect - Advanced CRM & Customer Data Duration: Initial 6 Months Location: Reading or Dublin (Hybrid basis) Job Type: Inside IR35 Day Rate We're looking for an experienced Lead Solution Architect to provide architectural leadership across customer engagement, CRM and customer data initiatives, helping to shape … future of Primark's digital customer experience landscape. This is an exciting opportunity to play a key role in defining architecture strategy across customer identity, customer data, personalisation, loyalty and marketing technology platforms. You'll work closely with business and technology stakeholders to deliver scalable, secure ...

Role: Oracle CX Solution Architect Job Type: Permanent Location: London Working Hours: 40 hours per week (Full-time) Are you looking to lead large-scale customer experience transformation programs using Oracle CX Cloud technologies? We have an exciting opportunity for you - Oracle CX Solution Architect ! Careers … global financial services environment. Design secure, scalable, and resilient solutions that support critical business operations and customer trust. The Role As an Oracle CX Solution Architect , you will lead the design and governance of enterprise-wide Oracle CX Cloud solutions spanning Marketing, Sales, Service, Customer Data Management ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We're looking for people who are curious about or fluid with AI, open to change, and excited to learn ...

Quality Assurance Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a detail-oriented and proactive Quality Assurance Manager to oversee the testing … Previous leadership or mentoring experience is desirable About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal ...

Senior Software Engineer (AI Solutions) Content Guru is a leading provider of enterprise cloud Customer Experience (CX) and contact centre solutions, supporting organisations across the globe through innovative technology including Generative AI and our storm® platform. We are looking for an experienced Senior Software Engineer to join … real-time voice applications would also be advantageous. About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

Software Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Software Engineer to join our team at our head office in Bracknell, Berkshire. … both independently and as part of a team About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

Senior Quality Assurance Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for a Senior Quality Assurance Engineer to join the Quality Assurance team … databases or ISO standards would be advantageous About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece and Australia ...

Senior Software Engineer – Algorithms Content Guru is a leading provider of enterprise cloud Customer Experience (CX) and contact centre solutions, supporting organisations across the globe through innovative technology including Generative AI and our storm® platform. We are looking for an experienced Senior Software Engineer to join our Workforce … with SQL, Python or TypeScript would be advantageous. About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

Contracted Office: Reading Office - RG1 1LX Company Description Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern … basis to understand their business goals, challenges and opportunities so that you can propose relevant solutions for their organisation. Coordinating with colleagues in management, CX, Customer Success and Product/Solution Specialists to ensure customer satisfaction, retention, sales objectives and performance goals are achieved. Person Specification: Ability ...

+ Bonus + Excellent Benefits A fantastic opportunity has arisen for an experienced digital leader to join a fast growing, experience led hospitality business in a newly created senior leadership role. We're looking for someone who is passionate about digital innovation, technology and customer experience, with … heart of the business, working closely with Marketing, Operations, Sales and the Senior Leadership Team to identify new technologies, improve customer engagement and lead digital transformation across a growing multi-site hospitality portfolio. The Role You will take ownership of the organisation's digital ecosystem, customer loyalty programme ...

solution designs across multiple SAP domains, including: S/4HANA BTP Business Data Cloud (BDC) SAC IBP SuccessFactors Ariba Concur Customer Experience (CX) Integration and data platforms Identify and resolve cross-stream design conflicts, dependencies, and risks Facilitate design authority and architecture review forums Ensure consistency of business … working across several of: SAP S/4HANA SAP BTP SAP SAC SAP IBP SAP Business Data Cloud SAP SuccessFactors SAP Ariba SAP CX Business Architecture & Transformation Proven ability to map business objectives to solution designs. Understanding of end-to-end business processes across: Finance Procurement Supply Chain Manufacturing ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

strong Market Area Solution Architect focus and is primarily aligned to UK customers, while also providing the flexibility to support other customers across the Customer Unit and Market Area based on business and customer needs. The Role As a Solution Support Expert for Packet Core, with a strong … aligned to UK customers, you will own critical issues from initial engagement to resolution, isolate faults across complex multi-node environments, manage high-priority Customer Service Requests, and lead emergency response for business‐critical network incidents. Depending on priorities, you may also contribute to engagements for other customers across ...

Desk Manager – MSP - £60K - £70K – Berkshire Berkshire | £65,000–£75,000 + Benefits Service Desk Leadership | MSP | ConnectWise/PSA | Service Transformation | AI & Automation | Customer Experience Are you currently leading a Service Desk within an MSP and feel ready to take complete ownership of a service operation? Perhaps … more than keeping the lights on and managing tickets. You'll take ownership of the Service Desk offering, setting direction across people, process, systems, customer experience, reporting, automation and continuous improvement. You'll be expected to look at the operation and ask: What can we improve? What should ...

title Contact Channel CX Lead Ref 45662 Division Customer Location Hybrid - Clearwater Court - RG1 8DB Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Competitive salary from £62,650 - £70,000 per annum depending on skills and experience Job grade C Closing … date 12/10/2026 Are you passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you’ll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time ...

Practice Energy & Utilities in the UK are going through a transformation journey with the focus on green energy (electric vehicles, heat pumps etc.), enhanced customer experience (through digital and data enablement), digitalisation of the aging grid/metering infrastructure and most importantly disruption from innovative competitors entering … marketplace. Cognizant has engagements with multiple Energy & Utilities clients in the UK where we are helping them being customer obsessed and lead the transformation initiatives to build new offerings, solutions and innovative business models aligned to the market trends and regulatory commitments. We are looking for experienced business analysts ...

extensive operational estate. Your remit covers collaborating with suppliers, architects, and programme leads to guarantee resilient services supporting field teams, contact centres, and customer platforms around the clock. With a focus on performance and future‐readiness, you will align technical delivery with business goals, ensuring critical systems remain available. … operational and strategic objectives. This role contributes to Thames Water’s operational resilience by ensuring critical communication systems remain available 24/7, supporting customer operations, field services, contact centres, operational sites, and digital platforms. You will collaborate across the business to drive service excellence, optimise supplier performance, manage ...

transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results … customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Role As a Customer Success Manager within Risk Solutions, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio ...

rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers and the resulting customer experience and time to full implementation. Key Responsibilities Map and prioritise the partner landscape: hyperscalers (AWS and equivalents), global/regional systems integrators … relationship, from initial engagement through to mature, self-sufficient delivery capability. Monitor and report on partner delivery performance: implementation quality, timeliness, and the resulting experience for airline customers. Act as the operational escalation point when partner-led delivery risks customer outcomes, working with partners and internal delivery teams ...

responsible for managing and overseeing the delivery of IT services to customers across multiple regions or countries. This role involves ensuring consistent service quality, customer satisfaction, and adherence to service level agreements (SLAs) on a global scale. The Head of Service Delivery will collaborate with cross-functional teams, establishing … delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service ...

supply and demand data. You can learn more about ICIS at the link below. explore About the role: To provide dedicated analytical capability within Customer Intelligence, connecting customer research, CRM data, product usage data and business performance metrics into clear, actionable insight. This role is designed to build … future data science and AI capability while strengthening day-to-day reporting, dashboarding and evidence-based decision making. You will be responsible for turning customer, commercial and operational data into practical insight that improves customer understanding, product decisions, retention, engagement and business performance. You will work closely with ...

rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers and the resulting customer experience and time to full implementation.**Key Responsibilities*** Map and prioritise the partner landscape: hyperscalers (AWS and equivalents), global/regional systems integrators … relationship, from initial engagement through to mature, self-sufficient delivery capability.* Monitor and report on partner delivery performance: implementation quality, timeliness, and the resulting experience for airline customers.* Act as the operational escalation point when partner-led delivery risks customer outcomes, working with partners and internal delivery teams ...

proudly maintaining headquarters in New Zealand. Role The Account Success Manager (ASM)plays a pivotal role in transforming customers from sales into long-term customer success. The mantra for the role is ‘users and usage’ and at its core that is about optimizing the number and proficiency of happy … assigned accounts, the ASM acts as a strategic liaison between Seequent, the Bentley Account Manager, the account team and the customer. They coordinate customer interactions to ensure alignment across departments, including technical support team, to drive positive outcomes. ASMs develop a deep understanding of the customer, their business ...

Role Overview We are seeking a motivated and customer-focused Field Engineer to support the installation, maintenance, and repair of vehicle technology and telematics solutions. Working independently across customer sites, you will play a key role in delivering high-quality technical support while ensuring excellent customer satisfaction. … vehicle tracking and telematics equipment. Fault-finding on electrical and electronic systems. Installing sensors, cameras, and associated vehicle safety technology. Modifying existing installations to customer specifications. Attending customer sites to diagnose and rectify equipment failures. Completing service reports and maintaining accurate records. Ensure compliance with relevant industry regulations ...