1 to 25 of 51 Customer Experience Jobs in Berkshire

strategy and performance across our online Bingo offerings. You will report to the Head of Product and work closely with cross-functional teams including commercial, operations, marketing, technology, and customer insights to shape and deliver a best-in-class Bingo experience. You will be responsible for identifying customer needs within the Bingo space, driving product discovery and innovation … proposition in a fast-evolving digital landscape. Main Accountabilities & Responsibilities: Understand and align with Rank Interactive's business objectives to develop and execute a Bingo product strategy that meets customer needs and delivers commercial results Represent the voice of Bingo customers in all stages of product discovery using data insights, player feedback, and market research Drive a data-led … and prioritisation, with strong focus on player engagement, monetisation and retention within the Bingo ecosystem Develop and own the Bingo product roadmap, clearly articulating priorities that drive revenue growth, customer engagement, and operational efficiency Collaborate with internal and external stakeholders, including third-party Bingo providers, to assess product performance, identify areas for improvement, and ensure a compelling player experience More ❯

Johnson & Johnson, a world leader in the healthcare industry, is seeking a highly motivated and experienced Technical Product Owner to support our Global Assisted Service Customer Experience (Cx) capabilities. If you want to be a part of an inclusive team responsible for distributing life enhancing products across the world, this is the role for you! Please note that … and profoundly impact health for humanity. Learn more at . The Innovative Medicine TPO - Assisted Service is responsible for the overall strategic direction for technology supporting our Assisted Service Cx capabilities globally. The TPO will collaborate with Senior Business and Technology Leaders to identify, prioritize, and deliver solutions in line with our supply chain strategy. This individual will require a … industry leading technologies, and product lifecycle management. Leader have ability to manage organizational capacity against product demand. Products must be delivered with quality, at scale, while meeting or exceeding customer's expectations. Business Analysis: Identifies and analyzes business need to fully understand scope of opportunity while ensuring proper acceptance criteria is defined. Experience delivering innovative digital solutions to More ❯

and apply them to ways of working. As a trusted advisor, you will collaborate with segment cross-functional teams to design and implement cutting-edge data solutions that enhance customer experiences, drive revenue growth, and maintain a competitive edge in the digital marketplace. Moving to One Enterprise Data Platform for Food is a strategic Mars Food & Nutrition ambition. We … harness the power of data and insights, to solve some of the critical business-wide problems we face. And most importantly, we intend to simplify the global end user experience for data and analytics, unlocking quality growth and operational excellence. What are we looking for? Hands-on experience in designing greenfield, scalable data platforms in cloud using Azure … and Analytics stack; working knowledge on AWS and GCP data solutions. Good understanding of deploying AI solutions in Azure Open AI,GCP and AWS platforms. 2 to 4 years' experience in applied data science role or equivalent; ideally in a CPG, Retail. Experience in SAP MDG/S4 HANA is a big plus. Working knowledge of data visualisation More ❯

Great news! We are looking for: Degree Level in any related field is advantageous e.g. Supply Chain Management, STEM fields. CIPS Level 2-3 (or working towards) advantageous Some experience in an administrative, procurement, or finance support role is beneficial. Familiarity with procurement systems and processes is an advantage. Basic understanding of purchase order and invoice workflows. Track record … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With … be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Free digital More ❯

is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on customer experience and operational efficiency. Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams … in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing your knowledge and best practices. Develop and deliver engaging training sessions for both customers and internal teams to optimize our migration processes. Identify, create, and implement Continuous Improvement (CI) initiatives More ❯

is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including … customers' IoT connections are set up and serviced flawlessly. If you love solving puzzles and thrive in a fast-paced environment where you can make a real impact on customer satisfaction, this quest is for you! You'll report directly to the Service Fulfilment Supervisor and work closely with colleagues across the business, external suppliers, and industry specialists. This … our customers back online in a flash! Handle task processing for core SIM processes , including activations, cancellations, and changes. Manage Change of Ownership and Tariff change requests , keeping our customer accounts accurate and up-to-date. Log incoming phone calls and chats and triage queries using Zendesk (our ticket management system). Liaise with mobile networks to troubleshoot and More ❯

way communication between affiliates and global teams. Monitor campaign execution and digital maturity to drive continuous improvement. I nterested? For this role we're looking for the following education, experience and skills Minimum Experience/Skills Required: 10-15+ years of experience in omnichannel marketing, digital health, or commercial roles with demonstrated success in multinational or … regional roles Fluency in English is required Bachelor's Degree Preferred Experience/Skills Master's Degree/Other Advanced Degree Skilled at adapting global strategies to local healthcare, regulatory, and go-to-market contexts Strong understanding of customer experience in complex healthcare environments Experience supporting both mature and emerging markets with tailored guidance Proven collaborator … organizations High cultural sensitivity and adaptability across geographies and commercial models Familiarity with HCP channel preferences across European countries Understanding of regional data privacy and compliance frameworks (e.g., GDPR) Experience navigating complex healthcare ecosystems and access dynamics Fluency in other languages are highly desirable (French, German, Italian, Spanish) Are you ready to 'go beyond' to create value and make More ❯

two-way communication between affiliates and global teams. Monitor campaign execution and digital maturity to drive continuous improvement. Interested? For this role we're looking for the following education, experience and skills Minimum Experience/Skills Required: 10-15+ years of experience in omnichannel marketing, digital health, or commercial roles with demonstrated success in multinational or … regional roles Fluency in English is required Bachelor's Degree Preferred Experience/Skills Master's Degree/Other Advanced Degree Skilled at adapting global strategies to local healthcare, regulatory, and go-to-market contexts Strong understanding of customer experience in complex healthcare environments Experience supporting both mature and emerging markets with tailored guidance Proven collaborator … organizations High cultural sensitivity and adaptability across geographies and commercial models Familiarity with HCP channel preferences across Intercontintal countries Understanding of regional data privacy and compliance frameworks (e.g., GDPR) Experience navigating complex healthcare ecosystems and access dynamics Fluency in other languages are highly desirable (Spanish, Portuguese, Japanese or Mandarin) Are you ready to 'go beyond' to create value and More ❯

connect with our digital world. About the Role... As our Senior eCommerce UI/UX Designer, you'll be the driving force behind the design and development of outstanding customer experiences across our websites. Your work will directly influence how customers shop, explore, and feel inspired across Sally Europe’s digital platforms. You’ll use insight tools, analytics, and … a deep understanding of customer behaviour to create experiences that are accessible, engaging, and commercially impactful. From roadmap to rollout, you’ll work closely with stakeholders, internal teams, and agency partners to bring meaningful experiences to life. What You'll Do... Lead the strategy and delivery of user-centred design across all Sally Europe websites. Maintain and evolve our … UX roadmap, integrating customer insight and industry best practices. Optimise and manage customer experience tools (think A/B testing, heatmaps, analytics). Champion accessible, responsive, and inclusive design standards. Line-manage and mentor a Designer, supporting their development and workload. Collaborate cross-functionally to align customer experience improvements with business goals. Own customer More ❯

development, AI technologies, IoT, cloud applications, contact centre solutions, and more. This role is highly client-facing , combining your technical problem-solving skills with exceptional customer experience (CX) delivery. What You’ll Do as a Graduate Technical Engineer Provide technical support and troubleshooting for advanced software and cloud applications. Engage in software/web development using tools like … technologies such as AI, Machine-to-Machine Learning, Cloud Applications, Unified Communications, IT Security , and project applications. Excellent client-facing skills and a genuine commitment to delivering high-quality customer service. Good problem-solving abilities and a keen eye for detail. Experience or willingness to learn programming languages, database query languages like SQL, and software development tools. A … Benefits Competitive salary of £37,000 - £38,000 . Extensive training in Software Development, AI, IoT, SaaS, Cloud Applications , and more. Opportunity to work in a highly client-facing, customer experience focused role. Career development support and clear progression pathways. More ❯

+ Bonus + Benefits We’re supporting a fast-growing, tech-driven business in their search for a Senior CRM Developer to help revolutionise how they manage customer operations. This is a hybrid role , typically 1–2 days per week in their Hook office , offering flexibility while still keeping connected with the wider team. With exciting plans for growth … opportunity to join a modern engineering environment where your impact will be real, visible, and valued. The Role This brand-new position sits within a collaborative squad focused on Customer Platforms . You’ll be central to designing and building tools that enhance customer experience across inbound support and outbound engagement—supporting a contact centre environment and … engineers, and product stakeholders Champion clean, well-tested, and scalable code in a modern DevOps environment What We’re Looking For We’re after an engineer with: Solid commercial experience with CRM systems (Zendesk, Salesforce, HubSpot, Dynamics etc.) Strong coding skills Exposure to cloud environments An automation-first mindset, with a passion for problem-solving and continuous improvement Ability More ❯

Platform Transformation (12-Month Contract) Location0 Slough | 2 Days On-Site Join one of the UK's most trusted mobile network brands, known for its strong retail roots and customer-first ethos. We're looking for a Product Owner to lead a major transformation initiative: the migration of a legacy private cloud estate to a modern Azure-based platform. … alignment with business goals and technical strategy. Drive Platform Modernisation : Collaborate with architecture, engineering, and cyber security teams to deliver a secure, scalable, and future-ready platform. Champion the Customer : Ensure that platform changes enhance the customer experience and support long-term growth. Facilitate Collaboration : Lead workshops and discussions with technical and business stakeholders to align on … product backlog. Write Great Stories : Create clear, testable user stories using the INVEST principle and story mapping techniques to shape cohesive product features. What We're Looking For: Proven experience as a Product Owner or Product Manager in cloud transformation or infrastructure modernisation projects Strong understanding of Azure cloud services and migration strategies Familiarity with legacy systems such as More ❯

This fantastic opportunity allows you to join our Sales and Customer Success team in a blended role, gain a formal qualification while developing core communication, problem-solving, and commercial skills that will set the foundation for a successful career in customer-focused roles. We can be flexible about the September start date. Role Direct responsibilities of the role … include: Maintain and update the CRM system with accurate customer and prospect information Assist in the creation and scheduling of email sales campaigns, including drafting content and tracking engagement Log all customer interactions and activities to ensure a clear record of communications and follow-ups Support the sales team with lead generation, research and qualification of new business … opportunities Help prepare sales proposals and presentations for prospective clients Respond to inbound customer enquiries via phone and email, providing timely and professional support Monitor and report on campaign performance and customer feedback to the wider team Collaborate with the marketing team to align messaging and support promotional efforts Participate in team meetings and contribute ideas to improve More ❯

teams. Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation. Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local innovations (e.g., GenAI, automation) into global strategies. Measure & Optimize Performance : Develop KPIs, feedback loops, and governance frameworks to track … embed omnichannel capabilities into enterprise learning agendas. Inspire Change : Communicate strategy clearly, manage change effectively, and ensure organizational alignment and buy-in across Patient Impact and beyond. Qualifications Minimum Experience/Skills: 10-15+ years in digital operations, service delivery, or omnichannel enablement, ideally within pharma or regulated industries. Fluency in English Bachelor's Degree Preferred Experience … Master's Degree or higher Proven track record in designing and scaling digital or omnichannel services in global or regional shared services models Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, governance Understanding of More ❯

and with critical enabling partner functions across the world including Digital Technology, Insights to Impact, Global Marketing, Marketing Operations, Analytics, and others, to deliver seamless, data- and technology-driven customer experiences. What you'll do Design and evolve scalable omnichannel services within UCB's centralized Omnichannel Hub Own the Hub services roadmap, prioritizing launches and identifying future service needs … Insights to Impact, Marketing, and Analytics Partner with affiliates to ensure Hub services meet needs and drive adoption Interested? For this role we're looking for the following education, experience and skills Minimum Experience/Skills Required: 10-15+ years of experience in digital operations, service delivery, or omnichannel enablement ideally within pharma, or at least … within life sciences or another regulated industry. Fluency in English is required Bachelor's Degree Preferred Experience/Skills Master's Degree/Other Advanced Degree Proven track record in designing and scaling digital or omnichannel services in a global or regional shared services model Strong operational and delivery mindset with experience in resource planning, project portfolio management More ❯

Management Manager Fixed Term Contract - 9 Months Main Goal Part of the Kyocera Group In-Life Contracts Management team and responsible for managing and processing the set-up of customer service contracts during their lifecycle. Goal is to maximise service revenues through timely and accurate processing of customer orders to be billed and invoiced. This will include various … Sales Teams, Sales Operations, Query Management teams and other internal Business Teams and suppliers of 3rd Party Services. The In-Life Contracts Management Administrator needs to always maintain exemplary customer service to internal and external stakeholders, to improve our Customer Experience. Responsibilities/Tasks + Creation and maintenance of accurate customer contract master data and records in … Processing and communication to customers of annual increases as per sales and service agreements + Send out signed copies of contracts to sales and customers as requested. + Process customer service terminations + To provision and be supported for cover/assist other areas within the In-Life Contracts Management Dept due to sickness and holiday + Support and More ❯

continue to flourish, and help our community continue to thrive. In this take charge role, you will be responsible for driving branch performance, increasing sales, and delivering an exceptional customer experience through leadership, collaborating with internal and external stakeholders, and maintaining strong operational practices. To succeed, you must be adept in all aspects of bank management and operations … including account management, customer service, staff development and sales production. Here, you'll put your exceptional solution selling and new business development skills to work, overseeing and directing all sales activities to ensure branch targets are met and exceeded. You'll also assist branch staff with broadening their network by developing new customer relationships and strengthening existing ones. … In addition to focusing heavily on building a customer network, you will also communicate, implement, and monitor compliance with Bank policies and procedures as well as regulatory requirements. If you are a self-motivated, relationship-focused, problem solver, who understands the importance of staying in touch with, and connected to, our industry and community, you may be the perfect More ❯

Rapid Response Analyst Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team as we grow and develop. You will be joining a dedicated Customer Experience team who are passionate about supporting our customers and each other to the best of their ability. In this role you will be the first line response for … customer support, covering a range of products including HR, payroll, LMS software amongst others. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role … issues. Ensure that customers' expectations are managed well. Have a good understanding of the product/service and should be able to troubleshoot technical issues. Keep detailed records of customer interactions, issues, and resolutions. Maintain a knowledge base of common problems and solutions that can be used to help customers in the future. Have the ability to identify and More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

From leading discovery workshops to crafting proof-of-concepts and delivering powerful demos, you'll help businesses see what's possible with the right tools. This is a strategic, customer-facing role where you'll bridge the gap between business needs and technology with insight, credibility, and confidence. Key Responsibilities Key Responsibilities What You'll Do • Engage with clients … align with financial, operational, and strategic goals • Deliver live product demonstrations, value-led presentations, and proof-of-concept builds • Collaborate with product and marketing teams to enhance solutions and customer experience • Support partners and internal teams through training, documentation, and configuration guidance • Contribute to proposals, bid reviews, and performance reporting • Act as a trusted advisor, building long-term … relationships with clients and partners You'll Succeed If You Have • Degree or diploma in finance, business, or IT • Experience in customer-facing roles (pre-sales, consulting, or technical support) • Strong knowledge of ERP software (Sage X3, NetSuite, Dynamics 365, Epicor, etc.) • Excellent communication, presentation, and stakeholder engagement skills • Strong analytical mindset and solution-oriented thinking • Comfortable working More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

Vendor Analyst? Great news! We are looking for: Degree Level in any related field is advantageous e.g. Supply Chain Management, STEM fields CIPS Level 4+ (or working towards) advantageous Experience within the logistics or retail industry preferable Experience developing executing category plans with support from management Prior supplier and contract management experience Strong knowledge of tendering principles … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With … be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Free digital More ❯

environment Happy hours and office games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines The Job Join Simpro as a Customer Success Manager - Be the Champion Behind Our Customers' Success! Are you passionate about building lasting relationships and helping customers get the most out of their software? Simpro is on … the lookout for a driven and people-focused Customer Success Manager to become a trusted advisor to our valued customers and guide them on their journey to success. In this dynamic role, you'll be at the heart of our customer experience - maintaining proactive, regular communication with our customers, helping them unlock the full value of Simpro … s products, and ensuring they remain satisfied, engaged, and thriving. Location: Remote, UK Full-time What You'll Do Nurturing strong, strategic relationships with your customer portfolio to ensure long-term retention and satisfaction. Acting as a customer advocate - identifying workflow inefficiencies, sharing best practices, and making sure customers are up to speed with the latest features and More ❯