1 to 25 of 48 Customer Experience Jobs in Berkshire

we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Join the Wireless Logic Adventure: Are you a Customer Touchpoint Insight Analyst that will drive the transformation of our customer interactions by leveraging data-driven insights? Ready to join a leading global … company and play a key role in our building out relationships? Look no further! We are seeking an ambitious Customer Touchpoint Insight Analyst to join our expanding team. 🌍💼 Your Daily Quest: 🌎 As a Customer Touchpoint Insight Analyst at Wireless Logic, you'll need a deep understanding of customer More ❯

every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering … to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and … Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery More ❯

Role type: People Manager Profession: Technical Support Employment type: Full-Time Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services … CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered … prevent future problems from occurring and achieving more from their Microsoft investment. In SCIM Security and Compliance, we actively work to secure every digital experience of our customers through industry-leading customer support. This is for an M2 job leading our support teams in EMEA delivering support for More ❯

to business partners and/or customers; Provide training to colleagues, business partners or end-users, develop training programs with a focus on excellent customer experience and self-reliance of business partners and end-users.As this is a substantial element of the role, you must be able to … international and leading company. A neutral company car, also for private use, is also provided and the salary is appropriate to the job. Required experience and skills Qualifications and experience: An education in IT or a similar field and a minimum 5 years' experience in a customer … about IT infrastructure, networking, SaaS/Cloud, electrical engineering, databases, software, as well as hardware; Commercial expertise: General theoretical knowledge of and hands-on experience with sales, an active listener, recognizing optimization potential in our business partners and customers; Problem solving: Logical thinking and ability to work through complex More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to speed. … third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/… v4 Foundation is desirable. Basic Windows troubleshooting skills is essential Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles. Benefits: 25 days holiday + bank holidays/Life style allowance/Pension 10%/Private Health/Career development/training More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected candidate up to speed. … third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience is essential. An interest in technology software products is preferred. CompTIA A+ or equivalent is desirable ITIL v3/… v4 Foundation is desirable. Basic Windows troubleshooting skills is essential Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles. Benefits: 25 days holiday + bank holidays/Life style allowance/Pension 10%/Private Health/Career development/training More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … Team or into the Third Line Print Team as appropriate. Work closely with the IoT Team for all KFS support queries. Ensure that all customer interactions into the Service Reception team are actioned within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within … the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that More ❯

Customer Services Team Leader Division: ICT Services Department: Service Desk Reports to (Job Title): Service Desk Manager Main Goal To provide day to day management, supervision and support for the Level 1 Service Reception Team. Responsibilities/Tasks Work with Service Desk Managers (SDM) to effectively support and develop … Team or into the Third Line Print Team as appropriate. Work closely with the IoT Team for all KFS support queries. Ensure that all customer interactions into the Service Reception team are actioned within set SLAs & Resolutions periods. Ensuring that all web chat interactions from customers are answered within … the relevant standards Escalation/Complaints Management – ensure that all first line escalations and/or complaints are handled within the set timeframes. Attend customer meetings as required. People Management - Attendance & Performance management, motivation, Defining Success, development, holiday management, as well as any other aspects of people management that More ❯

Responding to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions. Provide customer service to internal and external customers to ensure a consistent experience. Adopt a proactive approach towards all client activities. Day to day incident management … IT Security Systems and associated platforms and components Coordinate small teams delivering security related work packages in line with the company process to meet customer and business requirements. Document and report on work completed to ensure security compliance with customer and company procedures . Escalate issues in line … with company processes to ensure customer demands are met. Evaluate escalations and action appropriately to ensure customer demands are met. Able to adapt quickly to dynamic team environments to maintain consistent effective contribution. Act in accordance with our information security policies and report any potential or actual Security More ❯

Dashboards, and Operations. You will bring thought leadership in your domain and collaborate with cross-functional teams to implement innovative data solutions that enhance customer experience, drive revenue, and maintain a competitive edge in the digital marketplace. Moving towards One Enterprise Data Platform for Food is a strategic … Mars Food & Nutrition goal. We aim to harness data and insights to solve critical business problems and simplify the global data and analytics user experience, unlocking growth and operational excellence. What are we looking for? Hands-on experience designing scalable, greenfield data platforms in cloud environments using Azure … relational databases, ETL tools (e.g., Informatica), and scalable data platforms. Knowledge of Azure Data and Analytics stack; familiarity with AWS and GCP data solutions. Experience deploying AI solutions on Azure Open AI, GCP, and AWS platforms. 2-4 years of experience in data science roles or similar, ideally More ❯

the Campus, you will proactively engage with all level's of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you … meet project requirements. • Responsible for writing, planning, and scheduling major project work and liaising with vendors. • Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued. Customer Interaction • Acts as customer-facing representative alongside the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response. • Acts More ❯

relationships with existing channel partners/resellers to grow revenue Implement account development plans and understand our partners’ goals to optimize revenue growth and customer satisfaction with channel partners Develop opportunities through prospecting, leads driven via webinars, email promotions, trade shows and events, web inquiries and phone inquiries, etc. … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance … customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans. This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise. Requirements: Bachelor More ❯

relationships with existing channel partners/resellers to grow revenue Implement account development plans and understand our partners’ goals to optimize revenue growth and customer satisfaction with channel partners Develop opportunities through prospecting, leads driven via webinars, email promotions, trade shows and events, web inquiries and phone inquiries, etc. … teams will be essential to engage customers in product value and drive sales. Furthermore, you will collaborate cross-functionally to support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance … customer experiences, supporting the onboarding process for new clients and driving proactive product adoption through tailored strategies and action plans. This role offers a stimulating environment where you can continuously learn and grow, with opportunities for education and training to enhance your sales skills and product expertise. Requirements: Bachelor More ❯

the Campus, you will proactively engage with all level's of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you … meet project requirements. • Responsible for writing, planning, and scheduling major project work and liaising with vendors. • Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued. Customer Interaction • Acts as customer-facing representative alongside the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response. • Acts More ❯

games Opportunities for career progression and development Diverse training & internal networking opportunities across all of our product lines The Job Join Simpro as a Customer Success Manager - Be the Champion Behind Our Customers' Success! Are you passionate about building lasting relationships and helping customers get the most out of … their software? Simpro is on the lookout for a driven and people-focused Customer Success Manager to become a trusted advisor to our valued customers and guide them on their journey to success. In this dynamic role, you'll be at the heart of our customer experience … products, and ensuring they remain satisfied, engaged, and thriving. Location: Remote, UK Full-time What You'll Do Nurturing strong, strategic relationships with your customer portfolio to ensure long-term retention and satisfaction. Acting as a customer advocate - identifying workflow inefficiencies, sharing best practices, and making sure customers More ❯

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused on … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that … closely with the ‘back office’ parts of Ciphr to ensure their positive contribution to your partner’s success. What you’ll need to succeed Experience in B2B software Experience running a partner strategy. Ability to balance competing demands and priorities, to achieve the best possible outcome. Ability to More ❯

they need to succeed in the market, but know that we can’t be solely focused on future customers. You’ll listen carefully to Customer Experience to understand what they need to make existing customer relationships better, but know that we can’t be solely focused on … existing customers. You'll liaise closely with Support to ensure we’re doing the correct things to maximise customer happiness, but know that we can’t be solely focused on the tactical needs of customers and miss the big strategic changes. Work closely with Professional Services to ensure that … closely with the ‘back office’ parts of Ciphr to ensure their positive contribution to your partner’s success. What you’ll need to succeed Experience in B2B software Experience running a partner strategy. Ability to balance competing demands and priorities, to achieve the best possible outcome. Ability to More ❯

Design, build and deploy AI/ML models and algorithms to extract insights from energy data, optimize systems, and create intelligent features that enhance customer experience and operational efficiency. Full-Stack Development: Architect and develop end-to-end solutions spanning front-end interfaces, API layers, and back-end … to enhance collaboration, streamline development, and ensure efficient deployment of innovations. Design Skills Application : Apply basic design skills to contribute to user interface and experience aspects of the prototype, with particular focus on designing effective AI interactions and data visualizations, aiding in the creation of intuitive and user-centric … to refine requirements, gather feedback, and validate the technical aspects of new innovations, effectively communicating the capabilities and limitations of AI-powered solutions. Skills & Experience: Candidate must have extensive experience as a full-stack developer, proficient in multiple languages and technologies, with a strong emphasis on AI engineering More ❯

sector the Service Provider market so there s never been a better time to get on board. This role is perfect for someone with experience in a sales environment selling IT or technology products that has a customer-first mindset, and a strong can-do attitude. If you … accounts, ensuring repeat business and upselling where possible Collaborating across teams : Work closely with Tech Support, Marketing, Operations, and Finance to deliver a seamless customer experience Solving problems : Handle customer queries efficiently and professionally Hitting targets : Meet or exceed monthly and quarterly sales goals Staying sharp : Keep More ❯

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations' greatest assets and biggest risks: vulnerabilities in people. With an … and inspirational Sales Manager to lead a team of Commercial Account Managers focused within the CEE & Turkey regions. You will be responsible for driving customer satisfaction, portfolio awareness and ultimately net new revenue growth. When required, the individual will provide executive customer facing support, driving deals alongside the … to-day Lead and motivate a team of Account Managers to drive revenue both net new and existing accounts through a positive, high-touch customer experience within accounts between 250-2,500 users (and for certain territories above 2500 Users) Telephone and face to face Exec level support More ❯

solving puzzles, possess the gift of clear communication, and know how to power up the magic of teamwork. Your dedication to creating the ultimate customer experience is what sets you apart and makes you a true champion in the industry. Safety is our top priority, and we've … TBC. Expected Duration 3 Years Positions Available 1 Closing Date Friday, 13th June 2025 Start Date Monday, 8th September 2025 Desired Skills Communication skills Customer care skills Problem solving skills Analytical skills Team working Non judgemental Qualifications Maths and English GCSE, grade 4 or Above (Desired) Driving Other, grade … communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn’t just More ❯

Fortune 500 clients trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse … relevant technologies as part of our platform architecture in the context of the client's tech stack. Develop technical proposals and sharp RFP responses. Experience 2 to 4 years of experience as a sales engineer in enterprise SaaS. Proficient in AI, cloud-based solutions, APIs, and integration methodologies More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

biggest and most high-profile digital transformation programmes, a once-in-a-generation reform of government products and services. The ideal candidate will have experience working in Agile teams, public sector (GDS), dealing with stakeholders across technical teams, business change teams and end users. Experience in Identity and … requirements and deliverables being produced to ensure alignment with stakeholder expectations, Research, gather requirements, analysis, process design, user story creation for topics such as: Customer experience/user journey Identity lifecycle (joiner, mover, leaver) Lifecycle automation – HR driven data integration Contractor registration Access management processes (request, approve, review More ❯