2 of 2 Customer Experience Jobs in West Wales

path into senior leadership. Requirements WHAT YOU'LL DO - Coach and develop a team of six across two time zones - Own service quality and customer experience - Be the go-to for escalations - Manage rotas to cover UK and Australian hours - Turn service desk data into insight that cuts … repeat contact - Improve our processes, tools and knowledge base WHAT YOU'LL BRING - Proven experience managing a support or service desk team - Strong grasp of incident, request and problem management - Experience reporting on trends and service performance - Flexibility to work early or late for Australian hours - Bonus: SaaS ...

seeking an experienced delivery leader to join an established operational leadership team and help oversee the successful implementation of technology-based projects and customer solutions across a diverse portfolio of clients. This role would suit an experienced Project Delivery Manager, Programme Manager, Senior Project Manager, Service Delivery Manager … reporting activities. Work closely with technical, operational and commercial teams to achieve successful project outcomes. Drive continuous improvement initiatives across delivery processes and customer experience. About You We're interested in speaking with individuals who can demonstrate: Strong project, programme or delivery management experience. Excellent stakeholder engagement and relationship ...