22 of 22 Customer Experience Jobs in Wales

Head of Customer Operations page is loaded Head of Customer Operations Apply locations Cardiff, Lambourne time type Full time posted on Posted 4 Days Ago job requisition id R57770 Job Summary: AgentOS PropTech Group is hiring a Head of Customer Operations to lead and scale its customer-facing teams across support, client accounting, and professional services. … as the company transitions into an AI-first organisation. Key responsibilities include: Leading a team of 5, including two team leads. Overseeing service performance, compliance (FCA, banking partners), and customer experience. Driving automation and digital transformation. Coaching team members to become AI-enabled leaders. The ideal candidate has 7+ years in senior operations roles within SaaS, PropTech, or FinTech … t puts people's interests at heart, fosters curiosity, and thrives on innovation, agility, and accountability-all within a supportive and collaborative culture. Role Overview As the Head of Customer Operations, you will be a strategic and hands-on leader responsible for defining and executing the operational strategy across our customer-facing teams. You will lead the delivery More ❯

major transformation through NRW2030 , our strategic programme designed to deliver on our Corporate Plan to 2030. Central to this is the Tech Programme , which is driving digital innovation, improved customer experience, and smarter knowledge and information management (KIM). As Tech Programme Manager, you will play a critical leadership role in this transformation. You'll oversee third-party … suppliers, technical teams, and internal specialists while aligning NRW's digital, KIM, and customer strategies into a unified technical vision and target operating model. This is a unique opportunity to shape the digital future of Wales' national environmental body. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and … the governance framework for the Tech Programme, collaborating with governance channels to monitor interdependent projects, address assurance issues, and manage corporate risks effectively. Translate NRW's digital, KIM, and customer strategies into a unified technical vision and Target Operating Model (TOM), balancing risks, opportunities, and cost implications. Direct and matrix manage internal and external resources, including third-party suppliers More ❯

in ensuring the successful adoption and ongoing use of Insight by solutions by our valued clients. This position requires a blend of technical expertise, strong communication skills, and a customer-centric approach. You will be responsible for the technical onboarding of new clients, configuring and supporting our product suite, and providing ongoing technical support. You will also collaborate with … is a dynamic B2B arm of providing data and analytics solutions to partners in the insurance industry. We empower our partners with actionable insights to optimise their operations, improve customer experience, and drive business growth. What you'll be doing: Client Onboarding: Manage the technical onboarding process for new clients, ensuring smooth implementation of Insight by solutions. Provide … Collaborate with data engineers to fulfill complex data requests and ensure accurate delivery. Support Analysts in preparing and presenting data-driven insights to clients. What we're looking for Experience: Essential Criteria: Proven experience in a technical support, implementation, or technical account management role. Comfortable with interrogating large data sets. Analytical mindset Excellent problem-solving and troubleshooting skills. More ❯

to online order picking. Weve now given away nearly £1m in prize money incentivising and rewarding desirable behaviours and are excited about the value this can bring to our customer and to our growth prospects. Were a fun-loving bunch who are growing at an astonishing rate. Weve moved into a brand-new, state-of-the-art office near … . We are excited to keep growing the family with like-minded, passionate individuals who share our values. We care deeply. We are innovative. We deliver excellence. We are customer first. We are friendly and celebrate individuality. About the Role Account Managers are responsible for maintaining long term, trusting relationships with our customers. The role is to oversee a … further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key duties and responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face More ❯

platform into our customers' systems, while focusing on the back-end part of the implementation. You provide solid technical solutions to complex issues whilst helping us deliver the best customer experience and reinforce company reputation. Your core responsibility is to respond to reported issues as vigorously as possible and solve complex problems. You use your understanding of programming … languages and tools to analyse current codes and industry developments, formulate efficient processes, solve problems and create a seamless experience for millions of users across the globe. You coach a team of developers on the client and partner side and provide training to those who work with the platform. You thrive working with colleagues from multiple cultures. Backbase provides … native, globally scaled deployments to on-premise managed application servers, demanding smart thinking and innovative solutions from our people. Who you are You have at least 3 years of experience as a Java Backend Developer; Your background speaks for itself; you have solid experience working in enterprise projects; Experience in the banking domain or Fintech products will More ❯

UX/UI, Mobile App, Cloud, Firmware and Electronics. The Project Manager s focus is on the software/app/cloud par but bonus points if you have experience of all areas They build an end to end solution for a consumer electronics product, but a background in technical project management of any physical product is welcomed. About … environment so the Technical Project Manager will be well versed with an Agile way of working. Someone from a Waterfall background wouldn t be quite right. About you: Agile experience is essential . You must have worked with Jira, ran Agile sprints/processes and have a background of running customer experience through Agile. The ability to More ❯

UX/UI, Mobile App, Cloud, Firmware and Electronics. The Project Manager’s focus is on the software/app/cloud par but bonus points if you have experience of all areas They build an end to end solution for a consumer electronics product, but a background in technical project management of any physical product is welcomed. About … environment so the Technical Project Manager will be well versed with an Agile way of working. Someone from a Waterfall background wouldn’t be quite right. About you: Agile experience is essential . You must have worked with Jira, ran Agile sprints/processes and have a background of running customer experience through Agile. The ability to More ❯

From reactive repairs to planned upgrades, you'll play a vital role in improving lives and homes across the region. You'll join ateb's Property Team within the Customer Directorate, where trust, empowerment and togetherness are at the heart of everything they do. What You'll Do Complete annual servicing and landlord safety checks of heating/plumbing … boiler/central heating/bathroom replacements and other planned works when required. Maintain compliance with all safety and housing standards Collaborate across teams to deliver a first-class customer experience Help ateb meet energy goals including decarbonisation initiatives Essential Requirements Category 1 Accredited Certification Scheme (ACS) Gas Operative Hold a qualification in a mechanical engineering discipline (e.g. … and to access the job description before applying, please contact Hannah Welfoot at Yolk Recruitment. To apply, please submit your CV ensuring you've demonstrated how your qualifications and experience relate to the role. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively More ❯

operations through innovative digital tools. They collaborate with industry leaders to implement cutting-edge Salesforce solutions and provide top-tier support, with a strong focus on efficiency and exceptional customer experience.As a Salesforce Developer, you’ll play a key role in designing and building scalable Salesforce solutions. You’ll be responsible for: Developing custom applications using Apex and Lightning More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo … Hear from our team about what it's like working at Monzo • London/UK Remote £140,000 - £165,000 + Share Options Benefits Technology About Customer Operations at Monzo: The Customer Operations team provides tech-led and human support experiences for now over 10 million customers. We don't just solve customer problems - we aim to … improve customer satisfaction and product engagement by providing effortless, fast, and empathetic support. Our Operations tech team has three focus areas: Creating in-app experiences that enable customers to solve their own problems . As well as building customer experiences ourselves, we help all product teams at Monzo build better products by developing a system of reusable components More ❯

from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy-bringing structure … insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use. Duties and Responsibilities: Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python or R. More ❯

from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy-bringing structure … insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use. Duties and Responsibilities: Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python or R. More ❯

designed to help us meet the ambitions of our Corporate Plan to 2030 . At the centre of this transformation is the Service Programme -a critical initiative enabling better customer experiences, stronger operational support services, and smarter use of resources. As Service Programme Manager , you will lead on delivering complex programmes and transformational change across NRW's corporate services. … and help shape the way our services meet the needs of both internal users and external stakeholders. This is a high-impact leadership role, ideal for someone with the experience, energy, and vision to help build a better, digitally enabled public service. As an organisation we support flexible working. You will be contracted to the nearest NRW office to … the governance framework for the Service Programme, collaborating with governance channels to monitor interdependent projects, address assurance issues, and manage corporate risks effectively. Translate NRW's digital, KIM, and customer strategies into a unified technical vision and Target Operating Model (TOM), balancing risks, opportunities, and cost implications. Direct and matrix manage internal and external resources, including third-party suppliers More ❯

ServiceNow platform capability and setting the vision and strategy for service management, ensuring processes are owned and maturing. Now is an exciting time to join as we optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 of our colleagues across HMRC and play a critical part in ensuring … accountable for the support, management and development of platforms, tools and infrastructure including ServiceNow, SNOW and ServiceNow integrations to AWS/Azure. Our focus is on ensuring consistent, excellent Customer Experience. We are working closely with the other platform groups and their partners to bring those IT Systems and Services together. We work with hardworking, upbeat people who grow … with the challenge of delivering transformation on a huge scale, and who have hands-on experience of driving through both technical and business changes. We're looking for a Front End Developer with a strong background in enterprise platform development, particularly within environments such as ServiceNow, Salesforce, or SAP. This role blends front-end scripting with platform enhancement, IT More ❯

implementation 4 days onsite Great company culture & benefits! ABOUT THE CLIENT A respected name in UK retail, this organisation is dedicated to delivering excellent value and a consistently strong customer experience. With a broad national presence, they foster a supportive team environment and actively promote internal development. This is an exciting opportunity to join a well established, people focused … business where high energy, customer commitment, and team collaboration are at the heart of what they do. If you're looking to grow your career in a company that truly values its people, this could be the perfect fit. BENEFITS Flexible working Staff discounts on products Pension Access to savings, discounts and cashback THE HEAD OF CRM ROLE: Lead … and mentor a high-performing CRM team. Develop and execute scalable, automated lifecycle CRM strategies. Lead creative strategies for customer engagement and retention. Own and execute personalised email and push campaigns. Drive user growth through optimised conversion and retention funnels. Optimise lifecycle campaigns to meet business objectives. Partner with vendors and analytics teams to deliver insights and strategic improvements. More ❯

the complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo … business banking essentials, time-saving tools, and our signature money management features About Payments The Payments Collective helps to make Monzo's global ambitions a reality, enabling revenue and customer growth with a resilient, self-serve banking platform and drives all of the payments in Monzo - whether customer pay by card, bank transfer, in the UK or abroad. … launch, so you'll be driving it from nothing to launch and then growing it. That means you'll: Drive our product strategy : Develop a product strategy informed by customer insights, market opportunities, and business goals. Translate long-term strategies into actionable, iterative plans that work towards our strategy and deliver an exceptional customer experience. Deliver a delightful More ❯

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered from desktop to doorstep. Across Europe we have more than 50 Fulfillment Centers, hundreds of Delivery Stations, thousands of machines, and tens of thousands of employees, all working together … us in the Amazon Reliability Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Reliability Maintenance Engineering Technician. The focus of the Reliability Maintenance Engineering Technician role is to ensure safety regulations and … Served a full engineering indentured apprenticeship and/or qualified to a minimum of NVQ level 3 or equivalent. Multi skilled in both electrical and mechanical disciplines with relevant experience in automation or complex. MHE environments. Solid foundational knowledge of PLC based controls systems. Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance. record reactive tasks. More ❯

would love to hear from you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused … on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors. What's In More ❯

required Essential Requirements: Full UK driving license and access to a reliable vehicle Strong working knowledge of Microsoft technologies including: Windows 7, 10, and 11 Microsoft 365 suite Excellent customer-facing and communication skills Ability and willingness to obtain Government and individual customer security clearances Previous experience in hardware break-fix support Certifications or accreditations relevant to … IT support (e.g., HP or similar) With highly developedinterpersonal skills, you'll have the ability to engage with customers andensure that you provide a consistently positive customer experience. Inaddition, you'll have the ability to work effectively as part of a team andwill be an enthusiastic and supportive colleague in an often-pressurisedenvironment.If you're looking forthe opportunity to More ❯

lead initiatives that enhance cost-efficiency, service quality, and operational scalability. You'll also be at the forefront of automation and digital innovation , empowering the business to deliver exceptional customer experiences across every channel. If you're a hands-on leader who thrives on turning complexity into clarity-and performance into progress-this is the role for you. The … Logistics, IT, Retail, and Procurement. Champion innovation through automation, digital tools, and data-led decisions. Monitor and report performance, identifying opportunities and delivering results. What We're Looking For Experience Bachelor's degree in Supply Chain, Engineering, Business, or similar. Experience in supply chain performance, planning , or network optimisation . Background in retail or FMCG environments, with exposure More ❯

device that allows businesses to accept card payments anytime, anywhere. SumUp Point of Sale System : An intuitive and user-friendly POS system that helps businesses manage transactions, inventory, and customer data efficiently. SumUp Kiosk : A user-friendly, self-service payment solution designed to streamline the checkout process for businesses in various industries. SumUp App Marketplace : A platform that offers … a variety of integrations and apps to help businesses streamline operations and enhance their customer experience. We are looking for sales personnel to join us throughout the UK and Ireland. Your personal profile should embrace Industry experience is ideal, but by no means essential Consistently exceeding sales targets is second nature to you Your exceptional communication skills foster … lasting client relationships A genuine passion for supporting local businesses drives your work Experience in lead generation, cold calling, and pipeline development strengthens your profile Our extensive product range ensures an excellent rewards package with a Commission Structure designed to reward success. You can earn an initial customer sign up fee that on average pays around £500 This More ❯

be joining a global organisation, based within their modern UK headquarters. The company pride themselves on maximising the latest technology, knowledge and business approach to deliver a first-class customer experience. The successful Technical Support Team Leader will be rewarded with a company pension; 23 days holidays (increasing with service to 30 days), plus Bank Holidays; private medical insurance … products and technologies and provide training to the team when needed. Stay updated on industry trends and advancements to continuously improve the support process. Specific Skills/Qualities Required Experience as a Dispensing Optician. High level understanding of customer service processes with excellent people skills. Communicates powerfully and prolifically, to build collaborative relationships Relevant personal development activities; ILM More ❯