14 of 14 Customer Experience Jobs in Wales

delivering improvements across our Store Online operation. This role is responsible for supporting and delivering operational change that improves productivity, reduces cost, enhances the customer experience, and simplifies processes for our Store colleagues. Working closely with Store Operations, Technology, Learning & Development, and external suppliers, the successful candidate will … technologies and ways of working Performance and productivity improvement initiatives Our mission is simple: Reduce the cost of operating our online business, improve customer service, and make life easier for our Store colleagues. Key Responsibilities Lead and support operational improvement projects across the online fulfilment operation. Identify opportunities ...

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £37k Basic £52k - £62k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very … strong career prospects and great benefits. The Role Customer Success Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage ...

team. This is an exciting opportunity to play a key role in shaping product ranging and space planning decisions that directly impact sales performance, customer experience and business efficiency. Working across Merchandising, Floor Planning, Trading and Store Format teams, you'll use data and insight to support strategic … scalable solutions. Support the successful delivery of key merchandising and floor planning initiatives throughout the product lifecycle. What We're Looking For Essential Skills & Experience Strong analytical skills with the ability to work confidently with large datasets. Advanced proficiency in Microsoft Excel and SQL . Experience building ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

operational meetings and major incident reviews Assist with onboarding of new partners and technical projects Build strong relationships with internal teams, suppliers and partners Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service Support achievement of company CSAT and NPS objectives … escalation point for partner concerns and service issues Drive a culture of ownership and exceptional service delivery What We're looking for: Previous experience leading technical support teams within an MSP environment Minimum 5 years' experience supporting Microsoft-based environments Strong experience across: Microsoft 365 Azure Active ...

department through coaching, mentoring, succession planning, structured one-to-ones and regular performance development activity. Own service performance across all supported functions, ensuring exceptional customer outcomes, operational excellence and consistent achievement of service targets. Act as the senior escalation point for major partner issues, balancing customer experience … senior representative of the Service Department during reviews, escalations and critical service events. Drive measurable improvements in partner satisfaction, retention and overall service experience through a customer-first approach. Lead continual service improvement initiatives through data analysis, root cause investigations and operational reviews. Champion innovation, automation and emerging ...

want to build your confidence in a fast-paced, supportive environment? If you’re looking for a role where you can develop your customer service skills and be part of a collaborative team, this could be the opportunity for you. You’ll be joining Shared Services Connected Ltd (SSCL … Call Handler within our Customer Experience team, supporting a range of Government clients. Acting as the first point of contact for customers, you’ll play an important role in delivering a high-quality service and ensuring queries are resolved effectively. You’ll work closely with your team, which ...

part of a fast-moving environment building defensible capabilities to keep Monzo and our customers safe. Our work has a direct impact on customer experience and the company’s bottom line by reducing fraud and scams in financial transactions. Our ML scientists work on problems spanning fraud detection … prevention, transaction monitoring for suspicious activity, customer risk assessment and operational tooling. What you’ll be working on A Lead Machine Learning Scientist is a technical individual contributor (IC) leadership role. You will be expected to leverage deep experience in developing and deploying advanced ML models ...

passionate about helping businesses combat identity fraud while delivering seamless customer experiences? Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business … Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud ...

data platform, analytics capabilities, and AI future. As the business continues to grow, data is playing an increasingly critical role in driving decision-making, customer experience, and product innovation. As Data Platform Lead, you'll take ownership of a modern cloud-based data platform while leading a team … into robust technical solutions. Exciting projects already underway include: Re-architecting data models and consumption layers Supporting the delivery of new digital products and customer experiences Building AI-ready data foundations Working alongside teams exploring machine learning and emerging AI capabilities Driving improvements in data quality, governance, observability ...

enterprise technology estate, including business applications, collaboration platforms, operational systems and digital tools. You'll ensure technology supports efficient business processes, improves user experience and enables effective organisational performance. Managing technology suppliers and contracts You'll lead the procurement, mobilisation and day-to-day management of technology suppliers, managed … organisational effectiveness through digital technologies, automation and process improvement. Working collaboratively across the Authority, you'll lead digital change initiatives that simplify processes, improve customer experience and enhance organisational capability. Supporting innovation You'll work with technology providers, academia and public sector partners to identify emerging technologies ...

scheduling purposes. Analysis of various Contact Centre metrics and trends to continuously improve the plans and forecasts. What you'll need to succeed Experience of Resource Planning and Demand Modelling Experience of working with and influencing key stakeholders in an organisation to help deliver effective plans Experience ...

Connect API. You will own the roadmap to develop our APIs and will need to make important prioritisation decisions to meet current and future customer needs (including readiness for AI agents and LLM-based consumption). Key to the role will be working with the API Architect and development … engineering, product, marketing, sales and support teams and customers across the globe to ensure smooth product development, go-to-market and day-to-day customer experience. Key Responsibilities Champion the customer perspective, gathering feedback to inform API product decisions. Own and prioritize the product roadmap to maximize business ...

traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems … largest discipline within the design organisation, with designers working in tight-knit squads alongside researchers, product managers, and engineers to solve real customer problems at scale. We design for the “magic moments.” We’ve built a bank that feels deeply human, not just functional, shaping how millions of people ...