1 to 25 of 34 Customer Experience Jobs in Wales

Customer Experience Executive Location: Cardiff/Hybrid - 3 days office based and 2 days home based weekly. Looking for a role where your technical problem-solving skills meet exceptional customer care? This is an exciting full time permanent opportunity to join a growing service team delivering … tier support and account management to key clients. As a Customer Experience Executive , you'll be at the heart of ensuring first-class service delivery, coordinating technical support, and building strong relationships with clients who rely on outstanding service standards every day. What You'll Be Doing Manage ...

leadership style, you will drive clarity, efficiency, and continuous improvement across the organisation, enabling senior leadership to concentrate on strategic priorities while maintaining exceptional customer satisfaction. About Spirent Communications Spirent is the leading global provider of automated test and assurance solutions for communications networks, cybersecurity, and positioning. We provide … yourself. And to support your personal wellbeing, we hope you will love our dedication to creating the right work and life balance experience! Join Spirent and together let's shape tomorrow! Job Responsibilities: Team Leadership & Development Lead, manage, and develop the EMEA Technical Support Engineering team, ensuring effective performance ...

leadership style, you will drive clarity, efficiency, and continuous improvement across the organisation, enabling senior leadership to concentrate on strategic priorities while maintaining exceptional customer satisfaction. About Spirent Communications Spirent is the leading global provider of automated test and assurance solutions for communications networks, cybersecurity, and positioning. We provide … yourself. And to support your personal wellbeing, we hope you will love our dedication to creating the right work and life balance experience! Join Spirent and together let's shape tomorrow! Job Responsibilities: Team Leadership & Development Lead, manage, and develop the EMEA Technical Support Engineering team, ensuring effective performance ...

partner. The successful Key Account Manager is responsible for nurturing and developing highly successful client relationships to ensure that ASE Global delivers for every customer: helping them to drive performance and accelerate profitability. Working with OEMs, dealer networks, and individual dealerships to drive volume, profitability, and business improvement. Working … identify customer problems and devise programs that deliver a tangible impact. Here is a little window into our company: ASE Global Automotive Solutions is the automotive industry's trusted advisor. For nearly 50 years, we have been working with the world's leading automotive brands and their dealer networks ...

best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech … organization focused on next-generation of technology at Salesforce. This dedicated team helps Salesforce customers and prospects develop and implement strategies to take their Customer Experience efforts to a new level with Data + AI + CRM + Trust. This team is at the center ...

technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You’ll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that … decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written ...

technology and problem-solving. This role is ideal for someone who thrives in dynamic environments, takes ownership of their work, and brings solid experience primarily with Microsoft infrastructure and cloud solutions. You'll be part of a team that values initiative, continuous learning, and delivering robust technical solutions that … decommission of legacy systems The Ideal Candidate Personal competencies At least 3-5 years IT Systems Team/3 rd Line Infrastructure Support experience Strong troubleshooting, analytical and support skills Organised, efficient and able to prioritise tasks/plan own time Strong communication skills both verbal and written ...

measurable impact Work hands-on with Microsoft Fabric, Azure ML, Python, Spark & MLflow Collaborate and mentor in a people-first, values-led culture Influence customer experience and commercial decision-making at scale What We're Looking For: Strong experience building scalable AI/ML data pipelines … learn) Solid grounding in data modelling, governance, security and responsible AI Excellent problem-solving and communication skills in fast-paced environments Nice to have: Experience with GenAI, LLMs, RAG, AutoML and MLOps/CI-CD Streaming/real-time data experience Commercial experience in e-commerce, travel ...

encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring … skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service ...

looking for a proven Account Executive (AE), based in either the UK or Netherlands, with experience managing the full sales cycle and building strong customer relationships. We need someone who is a people person AND a technology person. We need a strategic mind with incredible attention to detail. … better brand awareness and lead generation Contribute to the continuous improvement of the product, sharing insights and proposing enhancements that are representative of the customer experience Required Skills & Experience include: Must be based in either UK or NL Must be willing to travel between ...

looking for a proven Account Executive (AE), based in either the UK or Netherlands, with experience managing the full sales cycle and building strong customer relationships. We need someone who is a people person AND a technology person. We need a strategic mind with incredible attention to detail. … better brand awareness and lead generation Contribute to the continuous improvement of the product, sharing insights and proposing enhancements that are representative of the customer experience Required Skills & Experience include: Must be based in either UK or NL Must be willing to travel between ...

value authentic engagement over aggressive sales tactics. Coachability: You're a great listener with a low ego and a strong sense of personal accountability. Experience: You have a proven track record of exceeding quota in SaaS solution sales. The Role: Drive growth within our existing customer base … adoption Partner with customers to: Understand evolving business goals, timelines, and success metrics Ensure ClickUp continues to deliver value as needs change Analyze customer usage data to: Identify trends and expansion signals Proactively address areas of risk and surface new opportunities Identify and engage new teams, departments, or business ...

push boundaries and challenge the status quo in security, we want to hear from you. Apply today to help us achieve our mission. Customer Success Manager Summary The Customer Success Manager is responsible for the day to day management of assigned customer accounts. This includes working closely … with sales teams, professional services, technical support, sales operations, and product management to understand and resolve customer issues. This position focuses on championing customer-centric solutions and outcomes in support of developing customer relationships that promote retention and loyalty. You will have a strong understanding of customers ...

Service Delivery Manager – IT Managed Services Location: Cardiff (3 days office based, 2 days remote + occasional client site meetings) Salary: Negotiable on experience around £35000 Role overview We are seeking an experienced Service Delivery Manager (SDM) to join our IT Managed Services team. Reporting to the Director … Customer Success, the SDM will be responsible for overseeing the delivery of IT services to our key customers, ensuring that service levels are met and continually improved. The successful candidate will act as the customer’s champion within The company, maintaining robust relationships and ensuring our services align ...

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth ...

laptop Location: Wrexham (Hybrid) Moneypenny is the global leader in outsourced communications. Blending extraordinary people with game-changing AI to help businesses deliver outstanding customer experiences. We're looking for an ambitious Business Development Manager to help us grow our client base and showcase why thousands of businesses trust … Moneypenny at events and in the wider marketplace About you: A proven track record in B2B new business sales Strong solution selling experience (CX/SaaS/services ideal) Confidence in presenting and influencing at senior levels Tech-smart mindset and strong organisational skills A proactive approach to networking ...

laptop Location: Wrexham (Hybrid) Moneypenny is the global leader in outsourced communications. Blending extraordinary people with game-changing AI to help businesses deliver outstanding customer experiences. We're looking for an ambitious Business Development Manager to help us grow our client base and showcase why thousands of businesses trust … Moneypenny at events and in the wider marketplace About you: A proven track record in B2B new business sales Strong solution selling experience (CX/SaaS/services ideal) Confidence in presenting and influencing at senior levels Tech-smart mindset and strong organisational skills A proactive approach to networking ...

+ Benefits London | Hybrid 3 days per week We're working with an Entertainment venue investing heavily in digital growth, customer experience, and marketing automation. This is a unique opportunity to lead CRM at both strategic and hands-on levels. You'll be part of a purpose-driven … organisation, ready to elevate its customer engagement through best-in-class data and platforms The Head of CRM will own the entire customer lifecycle- from acquisition to retention to service - driving targeted, multi-channel campaigns and leading a team of eight across CRM management and delivery. The Head ...

+ Benefits London | Hybrid 3 days per week We're working with an Entertainment venue investing heavily in digital growth, customer experience, and marketing automation. This is a unique opportunity to lead CRM at both strategic and hands-on levels. You'll be part of a purpose-driven … organisation, ready to elevate its customer engagement through best-in-class data and platforms The Head of CRM will own the entire customer lifecycle- from acquisition to retention to service - driving targeted, multi-channel campaigns and leading a team of eight across CRM management and delivery. The Head ...

finance department of the future. With over 120 billion financial transactions analyzed with MindBridge's AI, we set the standard for innovation, scalability, and customer satisfaction. At MindBridge, we're driven by innovation and excellence, united as a team to revolutionize financial integrity. Here, your ideas matter, and your … Consulting team, you are responsible for guiding the overall successful implementation and initial value realization of incoming MindBridge customers across different industries. This customer facing role requires a strong understanding of financial process and control transformation through technology enabled solutions. You will be expected to lead meetings with Senior ...

Confused.com, providing data and analytics solutions to partners in the insurance industry. We empower our partners with actionable insights to optimise their operations, improve customer experience, and drive business growth. About The Role We're looking for a highly commercial Account Manager who will be responsible for driving … industry. Reviewing data with an ability to articulate findings. What we're looking for Essentials Strong B2B account management and business development experience Experienced in influencing internal and external stakeholders A proven track record of overachieving commercial goals Strong solution mindset and contractual negotiator Analytical Mindset Experience ...

cases, and guide delivery through to adoption and measurable outcomes. The focus is on what GenAI can do for the business: improving efficiency, enhancing customer experience, enabling faster decision‐making and opening up entirely new opportunities for growth. The role leads the end‐to‐end lifecycle of GenAI … culture that embraces experimentation, responsible innovation and continuous learning—ensuring that GenAI delivers real benefits for customers, colleagues and the business Skills and experience we're looking for Deep expertise in artificial intelligence, with a strong focus on generative AI technologies and their application across insurance operations. Strong knowledge ...

Title: Senior Salesforce Administrator (AI-Focused) Location: London (Hybrid) Salary: £55,000 – £60,000 (Dependent on Experience) About the Company Our client is an industry-leading Media business at the forefront of digital innovation, audience engagement, and data-driven decision making. With a strong commitment to leveraging cutting-edge … technology, they are investing heavily in Salesforce and AI to enhance customer experiences and operational efficiency. The Role We are seeking an experienced Senior Salesforce Administrator with extensive AI experience to take ownership of the Salesforce platform and play a key role in driving intelligent automation and insight ...

Delivery teams. You will work towards complex, multi-year deals that will transform clients' Digital Strategy, Target Operating Model (TOM), Technology Architecture, and Customer Experience. Why join us Unparalleled access: Represent SBS at C-level within leading financial institutions. Proven solutions: Sell proven solutions and services that are embedded ...

About the Role As an Account Director, your role will be pivotal in growing revenue within our Mid-Market customer base. This will be achieved through your deep industry knowledge and ability to build strong and influential relationships with key C-Suite stakeholders within those organisations. You will … Payroll and WFM provider.Having a growth mindset, you will actively seek new opportunities, enabling you to exceed targets whilst creating a customer centric culture, fostering positive relationships with your account base. Internal stakeholder management is also key. Working with our experts across the business you'll build a plan ...