23 Customer Experience Jobs in Wales

Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time/Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group … solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and … play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a 'Multi Skilled - Multi disciplined' team designated more »

About The Role Change Delivery and Project Management Experts. Be part of something wonderful! Customer Change Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Are you ready to join a market-leading company and help deliver significant and positive changes for its customers? Do … you have extensive experience in Change Management positions, including with Contact Centres? Are you an excellent communicator and influencer, with the ability to deliver on multiple projects? Have you a proven background in successful delivery of Change Management? If so, we have exciting news for you. We are looking … for an innovative, creative Change leader, able to lead a team of Project Managers in the transformation of our Customer Experience. Youll be joining phs Group as our Customer Change Manager and we are looking forward to meeting you! Its an exciting role for someone with the right more »

Make a difference! A Career for Customer Insight Specialists! Customer Quality and Insights Manager Caerphilly Full Time, permanent position 36.25 hours Competitive salary and excellent benefits Do you have a passion for understanding customers needs and driving change? Are you experienced in Customer Insight and Quality Management … Have you obtained experience in Contact Centres? Do you possess excellent people skills and stakeholder management? If you have answered Yes, we have the perfect role for you! Were looking for a dynamic leader who can drive success through change, to join us at phs Group, the leading hygiene … services provider in the UK. You will be an excellent communicator with an innovative and creative approach, who has proven experience in delivering outstanding results. Its an exciting role with the opportunity to make a real and positive difference for our customers in a rewarding position within a great more »

project team and homes to ensure that the new system being delivered will be used to the best of its ability whilst enhancing the customer experience through supporting and coaching the homes and hospitals recently trained. Barchester Healthcare is one of the UKs market leading healthcare providers being … builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding. Experience and skills required: Excellent understanding of CRM systems (Salesforce would be advantageous) Understanding of customer experience Experience in supporting individuals to … use systems Enquiry management experience Change management Confident in working collaboratively Able to get to grasp with new IT systems and processes with ease Proven multi-tasker Key Responsibilities: Ensure that all staff are fully engaged with all the aspects of the CRM system Provide support and advice to more »

is located in Celtic Way, Coedkernew, Duffryn, Newport and it's hybrid. Position Overview Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team assisting the Enterprise Technical Account Manager with the timely response and resolution to any … customer requests. The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data … reported, contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained. Duties Frequent contact with existing more »

Peaple Talent has partnered with a large Professional services organisation who are currently recruiting a senior full stack engineer with experience of frontend applications using Nextjs, react and Sanity.io along with Nodejs on the backend. You will have the opportunity to work with their great engineering team who are … passionate and constantly looking at ways to enhance customer experience through a human centred design approach. Role responsibilities Develop Frontend Applications using NextJS, React and Sanity.io Develop Backend applications using NodeJS in a serverless architecture. Champion Communities of practice and development standards across our development team Play an … active role in agile ceremonies such as retrospectives, sprint planning and stand-ups. Using your experience collaborate on creating new solutions for our growing tech stack. Communicate with stakeholders across the business both technical and non-technical. Coaching and mentoring more junior members of the team. Experience Excellent more »

a fast paced organisation; this position provides a rare chance to really own and shape the methodologies and processes to enable service level protection, customer experience and employee engagement initiatives. Interested applicants must clearly demonstrate experience of high performance within Real Time/Intraday management within a … Here's a snapshot of what you'll do Proactively manage, motivate and mentor a team of specialist RTA's with varying degrees of experience Manage customer demand and schedule adherence to assist the management team with acceptable adherence goals. Ensure that customer contact patterns are analysed … across all customer contact channels Coordinate and manage same day and/or short term non-phone related tasks and manage the workload Coordinate and chair meetings and sessions with Operational leaders to review previous, current and future performance Analyse trends such as call volume and AHT, and attendance more »

Here at EMIS we are looking for a Customer Support Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of … Friday, 8-4.30PM then 9.30-6PM, plus a requirement to work on-call 1 week out of 4. What youll do As a Customer Support Analyst we will be looking for you to work proactively with our customers to support a range of issues and queries across several more »

performance metrics such as conversion, bounce rate, AOV and page views. Implement our SEO strategy to drive quality, relevant traffic, ensuring Best in class customer & search engine experience. Work closely with the digital marketing and marketing teams to ensure that category traffic is optimised for all E-Commerce channels … average order values. Manage the removal and additions of products for owned categories. Support the various customers shopping missions, including how devices influence the customer and championing the online customer experience with a view to improving conversion & customer satisfaction. Skills Required: Great attention to detail and … with the ability to work to targets in a deadline driven environment. Proven ability to brief and shape online creative for onsite promotions. Previous experience operating in an online retail environment. Able to motivate others and create effective networks of people who can give you what you need. Google more »

the role is to carry out equipment maintenance and calibration services as required by the ATL Cardiff facility, in order to minimise downtime, improve customer satisfaction and drive optimisation of processes and equipment. The successful applicant will: Ensure the health & safety of employees by following H&S procedures, ensuring … and GMP. We are looking for someone who has: An ONC/NVQ/HNC/Degree in Electrical or Mechanical engineering (or relevant) Experience in preventative maintenance systems, manufacturing support and improvements. Experience within a highly regulated quality environment. Familiar with problem solving tools and their application. … player. Computer literate with Microsoft office suite. Acts with integrity; takes accountability for accuracy and quality of work. Understands and delivers internal/external customer focus. We offer: Generous Pension Scheme Free Life Assurance Private Medical Insurance 25 days Annual Leave (plus bank holidays) Employee Assistance Programme About ATL more »

A well established and very successful financial services company is seeking Collections Advisors to join their high performing customer operations team. You will be given full support and tools to carry out your role to a very high standard to ensure the optimisation of recovery strategies and supporting customers … office per week following office based training Salary: £25,000 - £28,000 plus excellent benefits Duties will include: Provision of the highest level of customer service via live chat, email and phone. Ensure customers are engaged with the most appropriate and manageable debt resolution agreements. Identify and carefully manage … vulnerable customers. Show empathy, kindness and understanding when dealing with customers experiencing financial difficulty. Work with colleagues across the business to ensure the best customer experience. Suggest and support process improvements to increase efficiency across customer operations Be an ambassador for the business and be genuinely interested in more »

Job Title: Sales Administrator Location: Newport Salary: Flexible - Will depend on previous experience (Temporary for 3 months but could go permanent) Hours: Full time. Monday - Friday, 8:30-5:00 working a 40 hour a week contract Here at The Recruitment Co, we are currently recruiting a Sales Administrator … and Sales Agents and ensuring the effective handling of new and existing enquiries and sales orders from inception through to completion. You will have experience of dealing with both customer and stakeholder requests to tight timescales whilst building relationships through trust, reliability and customer satisfaction. Main responsibilities … Create customer packs and communicate regularly with customers managing their expectations whilst ensuring a positive customer experience. Progressing quotes through internal systems for sales/materials ordered. Agree and communicate installation dates, confirm to customer and updating installation log. Update and maintain the installation log. Liaise with more »

are looking for someone who has: Minimum A level or equivalent in a Science/Engineering/Quality orientated qualification Minimum of 3 years experience working in a QA/QS environment, preferably within the medical device or pharmaceutical industry. Knowledge of ISO13485:2003 and Medical Device Directive MDD … initiative. Good interpersonal skills and the ability to communicate well in English both written and orally. Good record/documentation skills. Works with integrity, customer focus, accountability and teamwork. We offer: Hybrid Working Bonus Scheme Generous Pension Scheme Free Life Assurance Private Medical Insurance 25 days Annual Leave (plus … also have operations in China, Costa Rica, Taiwan and the USA; plus, remote staff in strategic global locations and were growing! Our Values are: Customer Centric : We create a positive customer experience by utilising our expertise through development and throughout the product lifecycle. Humility : We seek to more »

Role: Field Service Engineer Location: South Wales About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG … running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team Are you looking to join an industry-leading sales organisation? Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. … role is crucial in driving growth and maximizing profitability for both the company and clients. You'll be responsible for: Establishing great, long-term customer relationships while capturing high-value growth opportunities. Managing the entire sales cycle from lead generation and closing deals Leading with insight and develop an more »

creating location insight for positive impact. About the role As a member of the team, you will develop and utilise your 'know-how' and experience of working with geospatial information and Ordnance Survey (OS) data and services to deliver technical advice to Public Sector Organisations, Solutions Providers and Platform … support and provide insights and recommendations. Working alongside our Government Relationships Team and our OS Channels Team, you will be the voice of the customer within OS. You will influence the development of our products in line with our customers' expectations and goals. You will primarily have responsibility for … a providing technical consultancy in Wales and supporting colleagues with your expertise to allow for all customers to receive excellent customer experience. Some of the responsibilities of the role include: Provide technical support to enable our customers and partners to solve their problems Provide consultancy on the opportunities of more »

but two enthusiastic Senior Oracle Developers to join our ranks. If you're passionate about leveraging your skills to forge lasting connections and enhance customer experiences, then we want to hear from you. In this role, you'll have the chance to be involved in two distinct teams: one … Driving continuous system improvements to enhance user experiences What do we expect from you? A degree in computer science coupled with extensive software development experience Proficiency in Oracle Databases (12c or higher) Experience in system integration and database design Proficiency with SOAP/RESTful web services using XML more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : You will part of a team assisting the business with statistical analysis and building predictive models for credit, fraud, and identity risk. About the Role : This … data scientists, shaping the future strategy of the team, as well as performing product development and research projects as needed. The incumbent will have experience in data mining, statistical methods, and multiple modelling/scoring techniques. Responsibilities Managing a small team of data scientists building credit and fraud risk more »

but two enthusiastic Senior Oracle Developers to join our ranks. If you're passionate about leveraging your skills to forge lasting connections and enhance customer experiences, then we want to hear from you. In this role, you'll have the chance to be involved in two distinct teams: one … Driving continuous system improvements to enhance user experiences What do we expect from you? A degree in computer science coupled with extensive software development experience Proficiency in Oracle Databases (12c or higher) Experience in system integration and database design Proficiency with SOAP/RESTful web services using XML more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our … our investment in staff. Responsibilities Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat). Managing the life cycle of all incidents/tickets, ensuring the incident/ticket is worked more »

our team in Telford, UK is now hiring a new Internal Sales Associate. The right candidate is self-motivated, energetic, and hardworking, preferably with experience from Agriculture or AgTech. In Nofence everyone is valued and made to feel important. Since we are still in the early stages of our … not engage in outreach sales or cold calling. All outbound calls are made through enquires and follow up calls. We thrive to create good customer relations, or as we say in Norwegian a kjle god customer experience. This requires that we understand the customers needs and can guide … them through how to best utilize our product. We will offer full training in our product, but previous experience of working with farmers would be a great advantage. Main Responsibilities Follow up sales inquiries through phone and webform. Responding to queries and sending quotes. Host online meetings with potential more »

the Head of Infrastructure and join the team. You will be offered a competitive starting salary of between £45,000 - £55,000 depending on experience whilst also working for a flexible remote-first company. Holidays start at 26 days per year (including your birthday & plus 8 bank holidays) and … teams. Monitoring of all internal and production systems, ensuring stability, performance, and capacity management, and recommending improvements/efficiencies wherever necessary. Essential Skills/Experience Centos/RHEL & DEB/Ubuntu Linux system administration Security/authentication HTTPS, 2FA, MTLS, WAF Encryption technologies - SSL Certificate, RSA key, token management … team, and they provide ongoing support to your career development. The Client heavily invests in revolutionary new technology and are market leaders in the Customer Experience. They are backed by global enterprises from Finance to Telecoms and Utilities Industries. This role is open to FULLY REMOTE candidates within the more »

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Role: This is a Lead Data Engineer/Software Engineering Lead role where you will be responsible for overseeing and guiding a team of Software Engineer, Data … staff to foster improvements through innovations Serving as the initial point of escalation for software development issues within specific area of responsibility Requirements Have experience of working with Databases for e.g. SQL Server, MYSQL, Hadoop, Oracle or any other RDBMS. Be able to partner and lead internal and external more »