16 of 16 Customer Experience Jobs in Wales

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business … and follow through to completion. Ensure the highest standard of professional conduct and service to both customers and colleagues. A background in telecoms would be extremely advantageous. The Candidate - Customer Success Manager - Account Manager To be successful in the role you will have the following experience: Experience in a customer service/Sales/Project Management More ❯

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business … and follow through to completion. Ensure the highest standard of professional conduct and service to both customers and colleagues. A background in telecoms would be extremely advantageous. The Candidate - Customer Success Manager - Account Manager To be successful in the role you will have the following experience: Experience in a customer service/Sales/Project Management More ❯

Customer Success Manager - Account Manager Location: Cardiff Free Parking Salary: £28k - £36k Basic £50k - £60k OTE (Uncapped) Great benefits and career progression. The Company A leading provider of technology driven communication products and solutions to business clients in the UK. A People and customer orientated business offering very strong career prospects and great benefits. The Role Customer … Manager - Account Manager This is an exciting sales role where you will proactively support the Sales Teams with high value customers. You will play key role in improving our customer experience as you will manage the end-to-end process for complex deals. In this role you will: Support the Sales Managers and teams in achieving all business … and follow through to completion. Ensure the highest standard of professional conduct and service to both customers and colleagues. A background in telecoms would be extremely advantageous. The Candidate - Customer Success Manager - Account Manager To be successful in the role you will have the following experience: Experience in a customer service/Sales/Project Management More ❯

re not interested in hard sales, although you've found a way to upsell through identifying ways to add value to their business. That's why you're in customer success, customer experience or customer satisfaction (whichever suits you best) Because you enjoy making sure that customers are feel heard and understood. They're a funded … SaaS start up which means they're using that money to increase headcount to serve their customer base. You'll be giving the autonomy to own customer accounts, nurture the relationships and hopefully increase revenue on each account - and be incentivised to do so. Most importantly, you'll be joining a company that have unlimited opportunities for progression. More ❯

re not interested in hard sales, although you've found a way to upsell through identifying ways to add value to their business. That's why you're in customer success, customer experience or customer satisfaction (whichever suits you best) Because you enjoy making sure that customers are feel heard and understood. They're a funded … SaaS start up which means they're using that money to increase headcount to serve their customer base. You'll be giving the autonomy to own customer accounts, nurture the relationships and hopefully increase revenue on each account - and be incentivised to do so. Most importantly, you'll be joining a company that have unlimited opportunities for progression. More ❯

a committed and passionate Principal UX Architect to join our growing business. Purpose of the role The UX Architect will be responsible for defining and driving the overall user experience (UX) strategy for our digital products and services, ensuring a consistent, accessible, and engaging experience for our customers across all platforms (web, mobile, app, and emerging channels). … This role will lead the development of our internal UX practice, embedding customer-centric design thinking into our product development lifecycle and ensuring that every interaction reflects our brand values and meets customer needs. In this role, you can expect to: Define the companys overarching UX vision and strategy, aligning it with business objectives and customer needs. … frameworks, and standards to guide design consistency and quality across platforms. Build and mature the organisations UX practice, including processes, tools, governance, and ways of working. Advocate for the customer at all stages of the product lifecycle, ensuring UX considerations influence strategic decision-making. Experience Design Oversight Own the end-to-end digital customer experience, ensuring More ❯

Operations Management : Streamline sales processes, optimize CRM usage, and improve pipeline management. Drive dashboards and KPIs covering revenue, pipeline health, and team performance. Provide actionable insights by analyzing sales, customer behavior, and market trends. Drive accurate sales forecasting to maximize productivity and revenue. Commercial Team Efficiency : Lead onboarding, training, and enabling programs to boost commercial team skills. Lead training … Pricing Management : Manage discount governance and SQ operations to maintain pricing discipline. Develop pricing strategies balancing revenue growth with margin preservation. Conduct competitive pricing benchmarking to drive pricing adjustments. Customer Experience Oversight : Lead Net Promoter Score (NPS) initiatives and other means of collecting and analyzing customer feedback. Collaborate across functions to improve customer satisfaction, retention, and … representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience : Hold a BA or BS in a related field. Candidates with equivalent education plus relevant work experience may also be considered. Minimum of 5+ years related experience More ❯

Operations Management : Streamline sales processes, optimize CRM usage, and improve pipeline management. Drive dashboards and KPIs covering revenue, pipeline health, and team performance. Provide actionable insights by analyzing sales, customer behavior, and market trends. Drive accurate sales forecasting to maximize productivity and revenue. Commercial Team Efficiency : Lead onboarding, training, and enabling programs to boost commercial team skills. Lead training … Pricing Management : Manage discount governance and SQ operations to maintain pricing discipline. Develop pricing strategies balancing revenue growth with margin preservation. Conduct competitive pricing benchmarking to drive pricing adjustments. Customer Experience Oversight : Lead Net Promoter Score (NPS) initiatives and other means of collecting and analyzing customer feedback. Collaborate across functions to improve customer satisfaction, retention, and … representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience : Hold a BA or BS in a related field. Candidates with equivalent education plus relevant work experience may also be considered. Minimum of 5+ years related experience More ❯

and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions, ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the … growth of the department.If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment. Key Responsibilities Customer Service Champion: Act as the primary point of contact for clients, managing queries via phone, email, and face-to-face with professionalism and urgency. Operational Coordinator: Administer and … invoicing. Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth. What you'll need to succeed Proven experience in customer-facing administration and operations Excellent communication skills - verbal, written, and interpersonal. IT proficiency, especially in service tracking, reporting, and administration systems. What you'll get in More ❯

Lead Product Analyst Department: Data & Analytics Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office. Depending on experience, the internal title could also be Staff Product Analyst. In 2002, we became the first insurance comparison site. Our purpose is to make the process of sorting your insurance, utilities or personal finances as easy as … business impact and decision-making by bridging the gap between data and insight. We are looking for an analytical thought leader who will identify opportunities for deep analytics on customer behaviour and site performance by working closely with a variety of teams and stakeholders from across the business. As a member of the comparison analytics team, you will partner … with the product teams who manage our key comparison journeys and play a pivotal role in crafting the ultimate user experience for customers. Join us on our mission to allow anyone in the UK to confidently and effortlessly find insurance plans which suit their needs, empowering consumers to make confident decisions. We strive to simplify some of the most More ❯

current with Azure DevOps features and apply enhancements. Support stakeholder management and challenge delivery scope where needed. Challenge colleagues and contribute to organisational capability development. Identify opportunities to improve customer experience through technology. Promote company values and drive standards across teams. About You Strong experience in Azure DevOps and cloud infrastructure management. Skilled in CI/CD … automation, and performance monitoring. Excellent problem-solving skills. Passionate about continuous improvement and mentoring others. Committed to delivering customer-focused digital solutions. This represents a great opportunity to be a part of a purpose-driven organisation focused on excellent across its customer base. You will be working in a forward-thinking and challenging environment with great people who More ❯

throughout the UK considered - particularly Bristol, Exeter & Bournemouth Areas New Opportunity Great Team You will be qualified to a minimum of I.A.E.A or ATA (VDA) standard with current or experience leading an engineering function for an insurer or independent firm. You will be able to value and negotiate repair costs; provide vehicle valuations; negotiate total loss settlements and have … a detailed understanding of salvage categories and claims management. Experience of vehicle estimating systems such as Audatex, GT Motive or Glasss is essential for this opportunity. AQP qualification is preferred. What will your day look like: To produce high quality reports Assess, value and negotiate repair costs Provide vehicle valuations Negotiate total loss settlements Have a detailed understanding of … and customers Support other members of the team as and when the need dictates Knowledge and Abilities: Inspection scope extends from Cars to HGVS, Agricultural implements, and caravans Resolve customer complaints Consistency of damage Ensure instruction to reporting timescales remains within SLAs Contribute to an engaging and collaborative working environment Adapt to the constantly changing requirements of the department More ❯

Customer Success & Delivery Manager (SaaS) Hybrid - UK-based, offices in Swansea or London - 2 days p/week onsite ideally Permanent £50,000 - £60,000 (depending on location) The Role We re looking for someone who can guide enterprise clients through the delivery of complex digital solutions from onboarding and implementation to ongoing success and growth. You ll work … closely with major financial institutions and other global enterprises, helping them roll out our SaaS platform to transform customer journeys. This isn t a back-office role. You ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You ll act as the product expert, ensuring customers not only adopt the platform but … continue to find new ways to get value from it. What You ll Be Doing Leading customer onboarding and implementation projects Acting as the main point of contact for enterprise clients Translating business needs into technical requirements for delivery teams Running workshops, demos, and progress meetings with clients Using Agile methods to define and deliver solutions Identifying opportunities to More ❯

Customer Success & Delivery Manager (SaaS) Hybrid - UK-based, offices in Swansea or London - 2 days p/week onsite ideally Permanent £50,000 - £60,000 (depending on location) The Role We’re looking for someone who can guide enterprise clients through the delivery of complex digital solutions — from onboarding and implementation to ongoing success and growth. You’ll work … closely with major financial institutions and other global enterprises, helping them roll out our SaaS platform to transform customer journeys. This isn’t a back-office role. You’ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You’ll act as the product expert, ensuring customers not only adopt the platform but … continue to find new ways to get value from it. What You’ll Be Doing Leading customer onboarding and implementation projects Acting as the main point of contact for enterprise clients Translating business needs into technical requirements for delivery teams Running workshops, demos, and progress meetings with clients Using Agile methods to define and deliver solutions Identifying opportunities to More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a small team delivering inhouse projects in the UK. About the Role: We are looking for a Junior Project Manager to plan, monitor, and manage internal projects from initiation through completion. You will lead or coordinate … decision-making. Collaborate with internal teams and external partners to ensure smooth delivery. Support project evaluation, benefits tracking, and closure. Align with established project management practices and tools. Requirements: Experience delivering projects or managing key project workstreams. Ability to work effectively in cross-functional and matrixed teams. Familiarity with project methodologies (e.g. Agile, PRINCE2, PMP) is helpful. Comfortable using More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: You will be part of a small team delivering inhouse projects in the UK. About the Role: We are looking for a Junior Project Manager to plan, monitor, and manage internal projects from initiation through completion. You will lead or coordinate … decision-making. Collaborate with internal teams and external partners to ensure smooth delivery. Support project evaluation, benefits tracking, and closure. Align with established project management practices and tools. Requirements: Experience delivering projects or managing key project workstreams. Ability to work effectively in cross-functional and matrixed teams. Familiarity with project methodologies (e.g. Agile, PRINCE2, PMP) is helpful. Comfortable using More ❯