3 of 3 Customer Experience Jobs in Windsor

About your team : The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through focus on world class customer experience and highly attractive and compelling product and service propositions. About your role : We're looking for a creative and collaborative Service Designer to support the design and improvement of end-to-end … and stakeholders, you'll champion collaboration, communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from … you. Here's what we're looking for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service More ❯

ensuringcomplianceandoperationalefficiency. Collaboratewithstakeholderstodefinerequirements,evenwhereinitialdetailisunclear. Presentbusinesscasestoprogrammeboardsandmanageapprovalsforbudgetsandroadmaps. Ownprojectplanning,budgeting,riskreporting,andmitigationstrategies. Actasaliaisonbetweenbusinessstakeholdersandtechnicalteamstoensurealignment. Supportface-to-facemeetings(whererequired) Provideclearandeffectiveupdatestoleadership,ensuringalignmentwithbusinessobjectives. RequiredSkills&Experience 15+yearstotalITexperience,including 10+yearsasaProjectManager . Proventrackrecorddelivering SmartMeterprojects ,withspecific GSOP(GuaranteedStandardsofPerformance) expertise. Strongunderstandingof customerexperience(CX)journeys withinthesmartmeteringspace. Hands-onprojectplanning,monitoring,anddeliveryexpertise. Abilitytotranslatebusinessrequirementsintoclearspecificationsfortechnicalteams. Excellentcommunicationandpresentationskillsabletoengageandinfluencestakeholdersatalllevels. WhyApply? Playaleadingroleinhigh-profile SmartMeterregulatoryprogrammes . Workinahybridcapacity,withflexibilitytobalanceofficeandremotework. Opportunitytoshapeanddeliverinitiativesthatdirectlyimpactregulatorycomplianceandcustomeroutcomes. Engagewithseniorstakeholdersinavisible,high-impactrole. Ifyouhaverelevantexperience,pleaseapplywithyourCVandwewillbeintouch. cannot be considered. More ❯

the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to be a driving force in the energy sector? Our client is seeking a passionate and talented Innovation … ideas, integrating AI with front-end and back-end systems. AI & Machine Learning Implementation: Design and deploy AI/ML models to extract insights from energy data and enhance customer experience. Full-Stack Development: Architect end-to-end solutions, ensuring seamless integration and optimal performance across the tech stack. Technical Innovation: Leverage technologies like large language models, computer vision … Cloud and DevOps Implementation: Manage applications in cloud environments (AWS/Azure) and enhance deployment efficiency with CI/CD pipelines. Design Skills Application: Contribute to user interface and experience aspects, focusing on intuitive AI interactions and data visualizations. Knowledge Sharing: Mentor team members in emerging AI technologies and modern development practices. Stakeholder Interaction: Collaborate with stakeholders to refine More ❯