1 of 1 Customer Experience Jobs in York

business whose products are used by thousands of companies and impact millions of lives. They’re looking for a Technical Support Analyst to join their team and deliver exceptional customer support. This role is less "hardcore IT" than you might think — it’s all about problem-solving, customer service, and communication , with some technical elements. You’ll be … the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile. What you’ll be doing: Handling customer queries by phone and email, logging, troubleshooting, and resolving issues. Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions. Keeping records accurate and up … to date. Spotting ways to improve processes and enhance the customer experience. What we’re looking for: Strong communication and customer service skills — you’ll enjoy speaking with people and building positive relationships. Good IT skills, including Microsoft Office. At least 1 year of experience in a support or service role (doesn’t have to be deep More ❯