5 of 5 Customer Experience Jobs in York

within the ITSM platform. Identify recurring incidents and contribute to problem management and root-cause analysis. Support Priority and Major Incident activity when required. Customer Experience Deliver a professional, helpful and consistent customer experience across telephone, portal, email and other support channels. Take ownership of customer issues rather than simply passing tickets between teams. Communicate technical information clearly to both technical and non-technical users. Manage customer expectations effectively, particularly during complex or prolonged incidents. Support the resolution of escalated customer concerns. Team Support & Coaching Act as a senior point of support ...

Circa £70K London: Circa £80K Location: London, Bristol, Norwich or York Are you someone who thrives at the intersection of marketing technology, data and customer experience? We're looking for a Technical Product Owner with deep Adobe MarTech expertise to help shape the future of customer engagement … Aviva. This is a great opportunity for someone who has hands-on experience with Adobe Experience Platform, customer journey orchestration and audience activation, and wants to influence the technical direction of a large-scale MarTech ecosystem. A bit about the job Join our MarTech team and play ...

Join OneAdvanced We are looking for a proactive and customer-focused Service Desk Team Leader to support the day-to-day operations of our service desk team within a Managed Service Provider (MSP) environment. Reporting to the Service Desk Manager, you will be responsible for ensuring high-quality service … effective leadership and data-driven decision-making. What You Will Do Team Leadership & Support Act as the first point of escalation for technical and customer service issues. Provide guidance, coaching, and support to service desk analysts to ensure consistent performance and development. Assist with onboarding, training, and mentoring ...

wider go-to-market priorities. This is a visible, field-led role for a high-performing salesperson with proven UK policing expertise, strong customer relationships and the commercial drive to create and convert opportunity. You will lead with customer outcomes rather than products. By understanding each force … priorities, transformational programmes and procurement environment, you will connect boxxe’s solutions and services to real customer challenges, articulate measurable business value and build sustainable, profitable relationships. What you’ll be doing Execute the agreed Blue Light sales strategy through focused account, stakeholder and opportunity plans for the customers ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Youll be supported from … one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. Youll work as part of a close-knit retail team where collaboration, shared success and learning ...