1 to 25 of 33 Customer Experience Jobs in the City of Westminster

About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions … spoken English is required Nice to have: Experience enabling systems integrators or technical delivery partners. Exposure to contact center, telephony, or enterprise CX technologies. Experience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite. Familiarity with embeddings, tool calling, retrieval, or agent orchestration. Experience ...

data-driven and innovative growth decisions while helping to combat financial crime. Financial Crime (Servicing) Platform is our internal risk infrastructure tool that unifies customer onboarding, identities and transaction monitoring controls, ensuring our client is protected against financial crime and meets regulatory requirements and standards. You will lead … analytics efforts in the Financial Crime Platform product team that balances the work between preventing financial crime and enabling a smooth customer experience. We work closely with our FinCrime teams in Fraud, AML, Sanctions, Verification but we are a Platform team. Our work is to enable them, securely ...

About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions … their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions. Delivery Oversight: Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes. Cross-Functional Alignment: Partner with Account Executives and Partner ...

power of data. We have an amazing team of 25,200 people in 32 countries. Job Description We're looking for a commercially minded, customer-focused analytics leader to head up our Product Analytics function. This is a high-impact leadership role partnering with Product leadership to shape data … consumer products. You'll own the Product Analytics strategy, roadmap and delivery, using predictive modelling, experimentation, behavioural insights and AI-driven decisioning to optimise customer journeys, accelerate product innovation, personalisation, and maximise customer engagement, personalisation, retention and lifetime value. You'll lead a high-performing team while ensuring ...

client is a global professional services and technology consultancy. Customer Data Strategy Consultant Consultant (CL9) London or Manchester Creative AI and Data We Are Our client accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design technology and experience platforms creative, media and marketing strategy and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: The Role ...

Founder and CEONadine's Origins Story here: https://www.proximie.com/about-us/Position Overview The Transformation Manager is a field-based, customer-facing role focused on driving digital transformation and operational excellence in operating rooms across the UK and European Union. You will be a critical … include engaging with clinical, operational, analytical, and technical leaders within those institutions to demonstrate the value that Proximie brings to their organization. Achieve strong customer retention rates and drive measurable increases in Proximie product adoption and user satisfaction within your accounts. Leading technical product and clinical demonstrations to ensure ...

subject matter expert for financial consolidation, planning, reporting and finance systems architecture. The role will combine accounting expertise with extensive finance systems experience to ensure the integrity, scalability and continuous improvement of the Group's financial reporting and planning environment. To learn more visit smartcommunications.com. About Smart Communications Smart … Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people’s lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted ...

through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs … translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory ...

delivering competing responsibilities in an accurate manner within the required deadlines Proven track record in coordinating multiple activities within the required deadlines Experienced in customer service, with a high attention to detail and customer experience to provide the best-in-class client experience Demonstrate a high … Excel and PowerPoint skills and AI tools. Eagerness to learn and grow within the alternative investment industry Education University graduate with outstanding academic record Experience Required 6-8 years of professional experience in a fast-paced, self-driven role, preferably within investment/wealth management, business management/ ...

experienced LMS Product Specialist to become the go-to expert for HBHR Learn , our AI-enabled Learning Management System. This is a hands‐on, customer‐facing role with genuine ownership. You’ll manage the onboarding, training and ongoing specialist support for HBHR Learn customers, while working directly with … Chief Product Officer to feed customer insight into the future development of the product. With a dedicated commercial team already taking HBHR Learn to market, this is an opportunity to take ownership of an important and growing product area within a fast-moving SaaS business. What ...

Digital Trading Executive | Hybrid/London | Online Retailer Qualifications, skills, and all relevant experience needed for this role can be found in the full description below. We are partnering with a fast growing online retail business to recruit a Digital Trading Executive . This is an exciting opportunity … join a commercially driven ecommerce team where trading performance, customer experience and data led decision making sit at the heart of the business. The Digital Trading Executive will play a key role in driving onsite performance across multiple product categories, supporting trading strategy and ensuring products are positioned ...

Generation Great marketing doesn't stop when someone fills in a form. The real magic happens afterwards. It's building the journeys, automations and customer experiences that turn enquiries into conversations and conversations into customers. That's exactly what we're looking for. We're The Travel Franchise … generate thousands of enquiries every month, and we're looking for someone who enjoys building smart marketing automations, high-converting funnels and seamless customer journeys to help us convert even more of that demand into new franchise owners. Note: Non-negotiables - Solid strategy, ideation and GTM skills. Impeccable spoken ...

About the Client Our client is a leading telecommunications operator driving digital transformation across IT, Network, and Customer Operations. The client is committed to becoming a digitally automated, data-driven, and AI-enabled telco, leveraging ServiceNow as a strategic platform to modernise service management, network operations, and customer experience across mobile, fixed, broadband, and enterprise services. Role Overview We are seeking a highly skilled ServiceNow Architect with a strong Telco background to lead solution design, configuration, development, and implementation across multiple ServiceNow modules. The ideal candidate will have hands‐on experience delivering ServiceNow solutions ...

Drive digital, web, demand and pipeline analytics. Build and refine predictive and diagnostic models to support forecasting, targeting, and optimization strategies. Partner with, Sales, Customer Success and Product teams to implement data-informed actions and measure impact. Ensure data integrity, relevance, and timeliness by collaborating with data engineering … Book of Business. Cross-Functional Collaboration: Act as a strategic partner to Marketing, Sales, Product, Finance and IT teams to align initiatives and streamline customer experiences Knowledge and Experience - Legacy Section 5+ Years of professional experience 3+ Years of experience of Marketing Ops/RevOps ...

general merchandise retailer. • Work at the intersection of Product, Technology and Commercial teams, bringing innovative Gift Card products to market and directly influencing customer experience, business growth and strategic direction. The Senior Product Manager is relentlessly focused on understanding, anticipating and exceeding customer needs for specific products … prioritise the diverse requirements of their product that may fall into other delivery areas. The role holder understands the differing requirements of the customer, business and Engineering/Architecture and uses this knowledge to ultimately drive the delivery. This includes engaging in technical discussions and deciphering business value ...

team's goal is to build strategic relationships with global enterprise clients, deeply understand their internal and external experiences and challenges, and deliver tailored CX/EX technologies and services. Success is defined by the ability to close high-value deals, expand enterprise accounts, and position our company … trusted CX/EX partner in a rapidly evolving market. Our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, career growth, and fun. Responsibilities As a Strategic Account Executive you will primarily target expansion opportunities within assigned enterprise organizations in your ...

Google Cloud, United Kingdom and Ireland corporate_fare Google place London, UK Bachelor's degree or equivalent practical experience. 10 years of experience in a sales role in the enterprise software, cloud space, or AI space. Experience in partnering with technical staff to build business cases and implementation … plans. Experience in business development, sales, or account management guiding customer adoption of solutions and delivering business growth in AI, or a related technology field. Preferred qualifications: Experience working with and managing partners in complex implementation projects including global system integrators and packaged software vendors. Experience ...

values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Sales experience within a software, data, analytics or financial services organisation, with a proven track record selling to banks and other financial institutions Strong understanding … business priorities, challenges and growth objectives Drive client retention and renewal success across the banking portfolio by proactively identifying risks, strengthening executive relationships, ensuring customer satisfaction and delivering measurable business value that supports long-term partnerships Identify, negotiate and deliver opportunities that create value for both customers ...

store experiences. What you'll be doing Shape the vision, strategy and roadmap for Personalisation and Loyalty. Lead multiple product teams to deliver meaningful customer and business outcomes. Create connected, personalised experiences across our website, app and stores. Work closely with technology, data, marketing and design teams to bring … ideas to life. Use customer insights, experimentation and data to improve engagement, conversion and retention. Influence stakeholders and support wider digital transformation priorities. What you'll bring Experience leading customer-facing digital products and product strategy. Knowledge of personalisation, loyalty or digital customer experiences. Experience ...

foundation that enables seamless transactions and effective fraud protection. What's the job? Define and evolve a strategic roadmap that aligns with enterprise goals, customer experience priorities, and the evolving fraud and risk landscape. Own and prioritise the payments platform roadmap aligned ensuring it delivers secure, seamless … governance forums. Monitor platform performance, risks, costs and scalability considerations. Coach and develop product capability within the platform teams. What you'll bring Strong experience in payments ecosystems (cards, A2A, digital wallets, PSPs, acquiring, settlement) Track record of delivering platform products in complex, multi-brand or multi-market environments ...

Sales, UK&I Team Leading a team of 11 across the UK&I Expansion motion Location Field-based across the UK, working from customer and partner sites – with a base at our London (Paddington) office Business unit TrendAI UK&I Sales – one of three connected UK&I motions, alongside … Sector and New Logo The Role As Sales Director, Expansion, you’ll own the commercial health and growth of TrendAI's existing UK&I customer base – a retain-and-grow mandate spanning renewals, upsell, and cross-sell across our most valuable accounts. You’ll lead a team ...

Staff Software Engineer- Customer Support About M&S Marks & Spencer is transforming how it operates as a digital-first, engineering-led retailer. Our Digital & Tech teams build the services, platforms and experiences used by millions of customers and thousands of colleagues across stores, websites, apps and support functions. … hands-on, high-leverage engineering role: you will solve the most complex technical problems, shape direction across teams and evolve the services, integrations and customer experiences built around Contact Centre as a Service (CCaaS) platforms such as Azure, Google, Zendesk and Twilio. You will work closely with engineering, Product ...

retail business to recruit a Digital Trading Executive . This is an exciting opportunity to join a commercially driven ecommerce team where trading performance, customer experience and data led decision making sit at the heart of the business click apply for full job details ...

Parloa is seeking a Sr Partner Agent Architect to guide enterprise customers and strategic partners in designing and deploying AI-driven customer experiences. You will orchestrate end-to-end solutions, focusing on scalable integrations and a robust conversational layer across multi-system environments. The role emphasizes hands-on engineering ...

Manager to join Holland & Barrett on a 5-month fixed-term contract (maternity cover) , helping us deliver smarter order fulfilment and simpler, more connected customer experiences. As we accelerate our digital transformation, you'll lead two important product areas: Order Management Systems (OMS) and Customer Self Serve. … have the opportunity to simplify customer journeys, improve how orders are fulfilled and make it easier for customers to manage their experience. What you'll be doing Own and shape the product roadmaps for OMS and Customer Self Serve. Improve order routing, fulfilment efficiency ...