1 to 25 of 38 Customer Experience Jobs in Central London

establishing effective communication between stakeholders. Assume ownership of and resolve escalations, providing clear summaries and recommendations. Participate in regular service review meetings, representing Azure Customer Experience Teams at customer meetings, and providing accurate reports on service delivery performance. Define the operating model with OKRs, KPIs, and RACIs … to ensure optimal customer experience across Microsoft teams. Build strong relationships with Microsoft teams and stakeholders to facilitate effective dialogue and maximize client satisfaction. Act as the customer champion: exceed expectations through proactive service design and delivery. Promote a culture of customer obsession, delivery excellence, value … paced, ambiguous environments. Proven ability to motivate and influence teams. Strong skills in service delivery, time, project, and priority management. Excellent documentation skills and experience in developing processes and TSGs. Ability to handle project and customer challenges effectively. Experience managing critical and complex customer situations or More ❯

marketing campaigns (optimised for enquiries and attributed revenue) - ideation, audience refinement, campaign launch, optimisation, reporting and insights Develop and supervise all digital projects across customer experience and UX improvements, data and tracking, development, 3rd party integrations and migrations (e.g., Hubspot migration and new strategy development; shipping changes, ERP … related website changes), dataflows and data architecture etc Manage external partners across the digital tech stack, data, UX and customer experience design Develop data points, tracking, data architecture and reporting across the digital journey to continuously track, test, optimise and provide insights on digital strategies and customer behaviour to improve customer experience, digital performance and to provide useful insights for the sales team and the wider business Oversee the ecommerce operations, develop campaign strategies and best practice (very limited due low priority and lack of investment across the business but strong result where prioritised More ❯

Head of Portfolio Delivery/Portfolio Director/Head of Change (Digital Customer transformation) London- central (hybrid working- 3 days onsite per week typically) £100,000-£150,000 (doe) + discretionary bonus + benefits 12mth fixed term contract Keywords: (Head of portfolio delivery OR Head of Change OR Programme … Director OR Head of Portfolio Management) AND (digital customer OR custodfmer journey OR digital marketing OR MarTech) AND (transformation) The role: Working as a key member of the CIO's leadership team for digital customer, this Head of Portfolio Delivery will be responsible for the shaping and execution … You will work closely with teams across strategy, digital, marketing and data to underpin and support the delivery of the strategy to drive digital customer engagement, improve the digital customer journey and, ultimately, drive new customer growth. The person: We are looking for a senior change and More ❯

Head of Portfolio Delivery/Portfolio Director/Head of Change (Digital Customer transformation) London- central (hybrid working- 3 days onsite per week typically) £100,000-£150,000 (doe) + discretionary bonus + benefits 12mth fixed term contract Keywords: ("Head of portfolio delivery" OR "Head of Change" OR "Programme … Director" OR "Head of Portfolio Management") AND ("digital customer" OR "custodfmer journey" OR "digital marketing" OR "MarTech") AND ("transformation") The role: Working as a key member of the CIO's leadership team for digital customer, this Head of Portfolio Delivery will be responsible for the shaping and execution … You will work closely with teams across strategy, digital, marketing and data to underpin and support the delivery of the strategy to drive digital customer engagement, improve the digital customer journey and, ultimately, drive new customer growth. The person: We are looking for a senior change and More ❯

and broadcast. We partner with top-flight teams, leagues, coaches, betting companies, broadcasters, media outlets, gaming specialists and professional bodies to improve the overall experience for sports fans. We constantly collect the most detailed sports data to enhance a wide range of sports competitions, from tennis to soccer to … only half of the package. We need great people to fuel the engine. And thats where you come in Stats Perform is seeking a Customer Success Manager (Horse Racing) , to join the team. Job description: Responsibilities: Own the relationship with assigned customers, focusing on increasing product adoption, supporting renewals … in collaboration with the sales team, and ensuring overall customer satisfaction. Build and nurture relationships with key external stakeholders to drive account strategy and business growth. Partner with internal teams to share customer insights, influence the product roadmap, and ensure product enhancements align with customer needs and More ❯

Senior Technical Account Manager - SaaS | CCaaS London, UK. Hybrid Remote Working at the forefront of AI technology provides a great learning experience that will present you with skills and experience for the next generation of customer success and customer experience solutions. If you are looking … part of the professional services team and is a post-sales focused technical support and advisory role. You will join a team of experienced customer account managers the aim to exceed customer expectations, improve process, technology deployment and to help the company meet its growth objectives. Interaction with … The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience and a product that meets their needs. Experience More ❯

are completed and returned in a timely manner. Client Data Management: Maintain accuracy in our VMS SLA Monitoring: Track recruitment SLAs and alert the Customer Experience Lead (CEL) to any potential issues. Opportunity Development: Collaborate with the CEL, Customer Experience Director (CED) and Sales Lead to … client, and report back to CEL, CED and Sales Lead Regular Reporting: Provide information, data, and feedback during regular meetings with the CEL, Consultant Experience Manager (CEM) and CED Target Achievement: Consistently meet targets while delivering outstanding customer experiences. Data Integrity: Ensure data accuracy across VMS, Statement of More ❯

M&A houses - including blue chip firms such as Blackstone, Goldman Sachs and McKinsey. With an NPS of >80, we lead the market on customer satisfaction and strive for excellence in everything we do. Operating globally with offices in Amsterdam, London, Frankfurt, Warsaw, Bangalore and (soon) New York, Gain.pro … growing businesses, recognized in the Deloitte Technology Fast 500 EMEA 2023 and the 8th edition of FT1000: Europe's Fastest Growing Companies. Our SaaS Customer Success organization Until now, our Director of Customer Success Maria and her team delight our customer base of >150 PE investors, Investments … CSAT of 100%. To serve our over 4,000 users in the best way across Europe and beyond, we are looking for a Customer Success Manager to engage with our customers and support them on all matters related to our platform. You now have the unique chance to More ❯

Ecommerce Experience Coordinator - Contract (Until January 2026) Location: Hybrid (3 days/week in Covent Garden office preferred) Day Rate: £130/day (Inside IR35) - Net Take Home - Approx. £2020 p/m after tax and NI Contract Length: ASAP start - 31st January 2026 Overview: A leading lifestyle and … retail brand is seeking a junior-level Ecommerce Experience Coordinator to join their digital team on a contract basis. This role plays a key part in supporting the setup of a new merchandising catalogue and maintaining the onsite customer experience during a period of growth and operational … change. This opportunity is ideal for someone with 6-12 months of experience or a completed ecommerce internship/traineeship. Exposure to Salesforce Commerce Cloud or similar ecommerce platforms will be viewed as highly desirable. Key Responsibilities: Assist with the setup and ongoing maintenance of a new merchandising catalogue More ❯

Ecommerce Experience Coordinator - Contract (Until January 2026) Location: Hybrid (3 days/week in Covent Garden office preferred) Day Rate: £130/day (Inside IR35) - Net Take Home - Approx. £2020 p/m after tax and NI Contract Length: ASAP start - 31st January 2026 Overview: A leading lifestyle and … retail brand is seeking a junior-level Ecommerce Experience Coordinator to join their digital team on a contract basis. This role plays a key part in supporting the setup of a new merchandising catalogue and maintaining the onsite customer experience during a period of growth and operational … change. This opportunity is ideal for someone with 6-12 months of experience or a completed ecommerce internship/traineeship. Exposure to Salesforce Commerce Cloud or similar ecommerce platforms will be viewed as highly desirable. Key Responsibilities: Assist with the setup and ongoing maintenance of a new merchandising catalogue More ❯

role. As an experienced Business Change leading on Adoption, you will be a critical change agent in the delivery of our clients ERP platform. Experience of analysis of business personas is a preference. The role will be responsible for designing and delivering the change and adoption strategy around the … implementation of ERP systems and providing data analysis around current business personas. The role requires at least 5 years experience in developing Change & Adoption Strategies and leading global Change and Adoption programmes. A strong ability to identify and evaluate options, solve problems and make rational, evidence-based decisions involving … driving deliverables and dependencies at speed. Confidence in using executive sponsorship and governance to remove key blockers when necessary is important in the role. Experience/Qualifications Expected to have a minimum of 5 years experience working at a senior level e.g. Senior Change & Adoption Consultant, Senior People More ❯

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

only matters if it delivers real business value. You'll own and execute a tech roadmap that underpins our growth, profitability, and an exceptional customer experience across boutiques and digital channels. From modernising CRM and stock inventory systems, leading enterprise-wide implementations, strengthening cybersecurity, to building powerful data … in London Area and the West Midlands What You'll Do Set and deliver the technology & data strategy that drives growth, efficiency, and premium customer experiences. Lead system transformations across ERP, CRM, stock & inventory, POS, and eCommerce platforms. Build scalable data platforms to power analytics, personalised marketing, and decision … making. Oversee cybersecurity, ensuring protection of sensitive customer data and business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll More ❯

only matters if it delivers real business value. You'll own and execute a tech roadmap that underpins our growth, profitability, and an exceptional customer experience across boutiques and digital channels. From modernising CRM and stock inventory systems, leading enterprise-wide implementations, strengthening cybersecurity, to building powerful data … in London Area and the West Midlands What You'll Do Set and deliver the technology & data strategy that drives growth, efficiency, and premium customer experiences. Lead system transformations across ERP, CRM, stock & inventory, POS, and eCommerce platforms. Build scalable data platforms to power analytics, personalised marketing, and decision … making. Oversee cybersecurity, ensuring protection of sensitive customer data and business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll More ❯

only matters if it delivers real business value. You'll own and execute a tech roadmap that underpins our growth, profitability, and an exceptional customer experience across boutiques and digital channels. From modernising CRM and stock inventory systems, leading enterprise-wide implementations, strengthening cybersecurity, to building powerful data … in London Area and the West Midlands What You'll Do Set and deliver the technology & data strategy that drives growth, efficiency, and premium customer experiences. Lead system transformations across ERP, CRM, stock & inventory, POS, and eCommerce platforms. Build scalable data platforms to power analytics, personalised marketing, and decision … making. Oversee cybersecurity, ensuring protection of sensitive customer data and business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll More ❯

on a contractual basis. The role: Youll be working closely with product managers, designers and engineers across teams to create a world-class user experience for our customers. You'll be responsible for the development and ongoing maintenance of our partners checkout user interface and user experience (UI … involved in wider technical decisions that positively impact the department and company Collaborate with backend engineers on API specifications and integration Improve the seller & customer experience in gradual, frequent iterations Experience required Have strong technical skills with: React, TypeScript, CSS, React Testing Library/Vitest, Playwright. Implemented … performant, responsive front-end applications in agile Product teams. Have substantial experience working closely with product designers during discovery and implementation phases of projects. Have a strong understanding of the development process from design through to deployment and maintenance and what that means for day-to-day development. Have More ❯

Architecture/Enterprise Architect/Technical Enterprise Architect/Lead Enterprise Architect £800 - £900 P/D - Umbrella Enagement 6 month initial contract Insurance experience is essential We're working with an Insurance organisation to find their Enterprise Architect, who will be highly technical to help to guide the … capability vs demand etc. This would be to run their EA Office (Enterprise Architecture Office), not just a specific programme. We're looking for experience with Platforms/Service Management/Infra/Digital/Data/DevOps etc. Key Responsibilities IT Landscape Analysis: Evaluate the current IT environment … align diverse audiences. Enterprise Collaboration: Foster alignment in architectural practices, frameworks, and communities across divisions to drive consistency, reduce risk, and enhance value delivery. Customer-Centric Focus: Ensure all solutions and systems are designed to support fair customer outcomes, in line with customer experience and regulatory More ❯

Local London Council is seeking a skilled and proactive Test Lead to oversee all QA activities on a major Dynamics 365 Customer Service project. This critical role involves leading the testing strategy and ensuring high-quality delivery across both internal teams and an external delivery partner. The successful candidate … s internal expectations. This is an exciting opportunity to help drive quality assurance on a complex, high-profile technology programme, contributing directly to improved customer experiences and operational efficiency within the Council. Essential Skills and Experience Proven experience as a Test Lead or QA Manager in complex … digital transformation projects. Strong knowledge of Microsoft Dynamics 365 Customer Service. Experience managing User Acceptance Testing (UAT), including planning, coordination, and stakeholder engagement. Excellent communication and stakeholder management skills. Ability to work cross-functionally with both business and technical teams. A proactive and detail-oriented approach, with a More ❯

website, intranet, and other platforms. You'll have a sharp eye for design and detail, excellent writing skills, and a strong understanding of user experience and analytics tools like Google Analytics. Key Responsibilities: Manage and coordinate digital content on the council's external and internal websites. Lead development and … continuous improvement of website and intranet content. Collaborate with Digital, Customer Experience, and Technology Transformation teams to drive a digital-first strategy. Project manage the implementation of new web and analytics platforms. Analyse performance using data insights to improve accessibility and user journeys. Create engaging content and champion … the web' programme for staff. About the Role: Contract : 3-6 months (with potential to extend) Rate : From £288 per day (negotiable depending on experience) Location : SE1, Hybrid (2 office days per month) Essential Experience: Strong content management and web publishing experience. Proven track record in a large More ❯

edge print and IT devices at our client's site. Your role is critical in ensuring smooth operations, resolving technical issues, and delivering exceptional customer satisfaction. Key Responsibilities: Diagnose and repair devices to ensure minimal downtime. Monitor devices proactively using advanced software. Provide training and guidance to clients, empowering … the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment. Experience and Skills Required What We Are Looking For Prior experience as an engineer specialising in MFD printers is essential. We are seeking candidates … We are a Disability Confident Committed Employer. Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded "Customer Experience Foundation Membership" showing our commitment to excellent customer service. Apogee Corporation is committed to creating a diverse and inclusive environment and More ❯

retail investment business, replacing a traditional Chatbot that no longer meets business needs. The aim of this new AI Chatbot is to improve both customer satisfaction and self-service capabilities, being able to pull data from multiple sources and translate complex financial jargon into easily understandable terms that will … on this project, being directly involved in technology selection and influence (they are likely to be utilising Genesys but open to suggestion from personal experience/expertise), working in a roughly 50/30/20 split across conversational design, content design and UX design. Whilst you will be … the primary Conversational Designer, you will be supported by a team of in-house UX Designers. To be successful, you will demonstrate: Experience in the design and delivery of AI-driven Chatbots, with strong usage of tools such as Genesys, IBM Watson, Einstein or ChatGPT Expertise in areas including More ❯

Purpose: They are in the midst of an IT transformation and are shifting towards a product-centric operating model. As a Senior Developer with experience in Agile and DevOps working, you will be part of a dynamic development team. You will analyze, develop, troubleshoot, design, assemble, and deliver solutions … to Agile meetings throughout the development cycle. Support Data Operations solutions according to agreed service management processes. Performance Objectives: Prioritize user needs and overall customer experience when developing Data Operations solutions. Proactively identify and solve problems. Deliver high-quality data solutions with minimal defects. Prioritize work effectively to … ensure maximum value is delivered in each 'sprint.' Skills and Experience Specification: Essential: Extensive knowledge of data warehousing, including physical modeling, ETL, ELT, CDC, semantic layers, and reconciliation principles. Strong SQL knowledge. Proficient in Python, Terraform, Snowflake, and AWS. Experience in monitoring, automated testing, reporting design, and dashboarding. More ❯

the role will manage the numbers for theengagements). Strongability to convince and lead multiple stakeholders on short and long termengagement. Credibilityprovided by both experience and ability to lead and take responsibility ofthe whole performance. Multi-tasking approach at all level Abilityto analyze and make informed decisions in a More ❯

scalable risk and credit decisioning . This is a core pillar of the business, powering everything from onboarding and pricing to fraud detection and customer experience. They're now hiring a dedicated Lead Product Manager to take ownership of this area and help build the company's next-generation … and scaling fast - sustainable business model, clear product-market fit, and strong investor backing What we're looking for: ️ 5+ years of Product Management experience ️ Experience in risk, credit, fraud , or other fintech infrastructure domains ️ Fluent in backend systems & confident working closely with engineers and data scientists ️ Strong More ❯

This is genuine product design, someone who has incorporated UI & UX. You will take end-to-end responsibility for creating a sleek and fluid customer experience. Designing the broader service, rather than just creating designs. We're not looking for traditional UI designer who can create pretty images, nor … a traditional UX designer. We are looking for someone who understands how the whole service looks, how CIAM (Customer Identity Access management) feeds into this. To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our client's customers and colleagues. … Experience Required: Experience as a design leader across multiple disciplines including Product Design, UX Design, UI Design and a Dash of Service. Experience with Digital Verification, Face ID, or Touch ID is highly desirable. Experience with B2B/B2C software or applications with multiple user touchpoints More ❯