1 to 25 of 41 Customer Experience Jobs in Central London

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journey mapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … programme of work, which will be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such … exciting time to get involved. The project is currently at its very beginning, and so we're looking for a BA who has prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey more »

Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … My client is currently looking to recruit 10 senior SC Cleared Front End Developers. As part of the Web Platforms Team in our Digital Customer Experience unit, you'll help us produce web platforms for a range of enterprise clients. All your close colleagues will be first and more »

Senior Program Manager, Consumer Customer Service Support, Program Delivery Group Amazon Customer Service (CS) is seeking an experienced Senior Program Manager to join the Consumer Customer Service Support (C2S2) Program Delivery team. The successful candidate will collaborate with global, cross-functional business teams and CS operations to … ensure readiness and deliver projects that impact the customer and CS associate experiences. This role requires keen stakeholder management, negotiation, and prioritization skills. To excel, you will use your project or program management experience to advocate for, and improve, the customer experience, using KPIs to make … and direction for projects and gain consensus and clear alignment at all levels as appropriate. Interact with cross-disciplinary and cross functional teams like Customer Service Operations, Quality teams, Customer Experience, Capacity Planning, and multiple technical teams to design the projects standard operational procedures, processes and technical more »

BASIC QUALIFICATIONS Bachelor's degree or equivalent Experience owning/driving roadmap strategy and definition Experience with end to end product delivery Experience with feature delivery and tradeoffs of a product Experience as a product manager or owner Experience owning technology products Experience with … product cycles of 6+ months Experience in product or program management, product marketing, business development or technology DESCRIPTION As a Senior Product Manager for Amazon Fresh Omnichannel Customer Experience team, you will execute a multi-year vision to make Amazon the most loved grocer for UK customers. … tech-driven in-store Marketing, focusing on Pricing labels, driving customers to our app, and improving our in-store labels to help improve the customer experience. As part of this role you will work with partner teams in Amazon Fresh UK Physical Stores Marketing, Tech partners, and our Store more »

BASIC QUALIFICATIONS Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience in program or project management Experience working cross functionally with tech and non-tech teams Experience in defining and implementing process improvement initiatives using data and metrics Experience in supply chain Experience defining program requirements and using data and metrics to determine improvements DESCRIPTION Do you see a clear path where others see roadblocks? Would you rather break the mold to do something right than settle for the status quo? What if you could use your … creativity to change the direction of the entire transportation and delivery sector to raise the bar on customer experience? Would you like to participate in ground breaking initiatives related to Transportation? Then, this is the role for you... Amazon Transportation Services (ATS) is looking for a detail-oriented more »

work. As a Senior Operations Enablement Manager, you’ll have a range of strengths and passions that include driving a more efficient people and customer experience, building a brilliant & highly skilled team and being at the forefront of how we effectively land and embed change within the operation. … you to influence and challenge where needed. Work in collaboration on cross function working groups and Director and Exec steering sessions. Champion people and customer experience – representing the entire Service team as an operational gatekeeper being the voice of our customers and the operation ensuring Service requirements are … the ability to tell data and insight led stories around issues and impacts. What you’ll bring: Ability to manage and influence senior stakeholders Experience or exposure to creating a new team and new business function Proven track record of landing big change initiatives, improvement, and operational readiness Excellent more »

work. As a Senior Operations Enablement Manager, you’ll have a range of strengths and passions that include driving a more efficient people and customer experience, building a brilliant & highly skilled team and being at the forefront of how we effectively land and embed change within the operation. … you to influence and challenge where needed. Work in collaboration on cross function working groups and Director and Exec steering sessions. Champion people and customer experience – representing the entire Service team as an operational gatekeeper being the voice of our customers and the operation ensuring Service requirements are … the ability to tell data and insight led stories around issues and impacts. What you’ll bring: Ability to manage and influence senior stakeholders Experience or exposure to creating a new team and new business function Proven track record of landing big change initiatives, improvement, and operational readiness Excellent more »

work. As a Senior Operations Enablement Manager, you’ll have a range of strengths and passions that include driving a more efficient people and customer experience, building a brilliant & highly skilled team and being at the forefront of how we effectively land and embed change within the operation. … you to influence and challenge where needed. Work in collaboration on cross function working groups and Director and Exec steering sessions. Champion people and customer experience – representing the entire Service team as an operational gatekeeper being the voice of our customers and the operation ensuring Service requirements are … the ability to tell data and insight led stories around issues and impacts. What you’ll bring: Ability to manage and influence senior stakeholders Experience or exposure to creating a new team and new business function Proven track record of landing big change initiatives, improvement, and operational readiness Excellent more »

work. As a Senior Operations Enablement Manager, you’ll have a range of strengths and passions that include driving a more efficient people and customer experience, building a brilliant & highly skilled team and being at the forefront of how we effectively land and embed change within the operation. … you to influence and challenge where needed. Work in collaboration on cross function working groups and Director and Exec steering sessions. Champion people and customer experience – representing the entire Service team as an operational gatekeeper being the voice of our customers and the operation ensuring Service requirements are … the ability to tell data and insight led stories around issues and impacts. What you’ll bring: Ability to manage and influence senior stakeholders Experience or exposure to creating a new team and new business function Proven track record of landing big change initiatives, improvement, and operational readiness Excellent more »

work. As a Senior Operations Enablement Manager, you’ll have a range of strengths and passions that include driving a more efficient people and customer experience, building a brilliant & highly skilled team and being at the forefront of how we effectively land and embed change within the operation. … you to influence and challenge where needed. Work in collaboration on cross function working groups and Director and Exec steering sessions. Champion people and customer experience – representing the entire Service team as an operational gatekeeper being the voice of our customers and the operation ensuring Service requirements are … the ability to tell data and insight led stories around issues and impacts. What you’ll bring: Ability to manage and influence senior stakeholders Experience or exposure to creating a new team and new business function Proven track record of landing big change initiatives, improvement, and operational readiness Excellent more »

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that were constantly taking to new levels is how we fulfill and deliver customers orders. Our goal is to delight our customers by delivering their packages quickly and accurately, anywhere … generating actionable insights and effectively communicating recommendations to senior leadership. Inventing new ways to analyze data to identify the trends and gaps in the experience and services we provide to our delivery service partners. Partnering with other data engineers and analysts to build and automate central tools that will … own data pipelines. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS A Degree Experience programming to extract, transform and clean large (multi-TB) data sets Experience in scripting for automation (e.g. Python) and expert SQL skills. Experience more »

passionate about those that advance womens health and well-being. This allows us to be a company that prospers, grows and empowers women to experience healthier lives. None of this would be possible without the talent, skills and aspirations of our employees. Their expertise and dedication to developing and … wellness needs of women, families and communities. Job description: Field Service Engineer - London, UK Our field service engineers are instrumental in providing first class customer experience when repairing and maintaining our products on customer sites. We're thrilled to be looking for a Field Service Engineer to … join our team covering primarily our Breast and Skeletal Health medical imaging equipment mainly across London. We're looking for people who have engineering experience (electrical/mechanical) ideally from within a medical device background, are happy to be in the field travelling within the designated area as required more »

and get everything in place to drive success. As you take on different projects, youll become an expert in our processes and see your experience evolve. Along the way, youll work closely with different functions across Amazon and see how working together makes us a leader in what we … issues in future Visibility on performance: Ensure visibility on metric performance and key insights to leadership via weekly, monthly snapshots and updates. Deep dive customer feedback and communicate analysis and insights with stakeholders and business leaders. Drive programs that will improve drive customer experience. Solutions: Build short- and … medium-term plans to improve customer experience through programmatic and product interventions. Work with program, operations and product counterparts on solutioning and follow-ups for prioritization. A day in the life Every day is different as a Programme Manager in the Amazon Freight business. Youll work both independently more »

Head of Technology Travel Industry experience preferred Competitive Salary Moorgate – City of London Kenwood Travel is an award-winning travel business based in central London, with over 40 years of experience. We are a dynamic, innovative and ambitious business looking for a candidate who is passionate about technology. Our … for innovation and align technology initiatives with business objectives. · Works closely with the Head of Growth and Strategy to obtain a best-in-class customer facing website in terms of both customer experience and technical performance. Team Development: · Supports and trains team members to enhance overall IT … capability and ensure alignment with business goals. Required Skills & Experience: · Proven experience in a senior role within technology, preferably in the travel industry. · 5 years experience in building and managing complex software systems and integrations with third party systems. · In-depth knowledge of IT systems, applications, and more »

of one of the following locations: London, GBR BASIC QUALIFICATIONS A degree in Business, Engineering, Supply Chain, Transportation, Mathematics, Physics or other technical field Experience of Supply Chain/Transportation/Project Management/Management Consulting or related Stakeholder management capabilities Demonstrated ability to work in a team Customer-centric. Must possess strong customer experience judgment Proven analytical thinking with a natural tendency to use data in decision-making and prioritization Demonstrated attention to detail Experience in prioritizing multiple concurrent projects while still delivering timely and accurate results Advanced Excel proficiency Basic knowledge of SQL … data-independent) PREFERRED QUALIFICATIONS Process improvement and analytical tool building experience Advanced knowledge of SQL Experience with data visualization (Tableau, PowerBI or equivalent) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on more »

to hear from you! At E.ON Next, you'll have the opportunity to leverage your skills in Databricks and PySpark to tackle operational and customer experience-related challenges, driving impactful solutions in a dynamic and collaborative environment. Join us in revolutionising the energy sector and building a sustainable … Data Scientist at E.ON Next, you will be at the forefront of transforming raw data into actionable insights that drive business growth and enhance customer satisfaction. Your primary responsibilities will include: Managing end-to-end data science projects, from problem formulation to model deployment. Effectively communicating complex technical concepts … data scientists. Foster a culture of innovation, best practices, and peer-review within the team. A bit about you: ● Minimum 4 years’ hands-on experience as a Data Scientist ● Proven experience managing projects end-to-end, with tangible results. ● Strong communication skills with the ability to engage with more »

to hear from you! At E.ON Next, you'll have the opportunity to leverage your skills in Databricks and PySpark to tackle operational and customer experience-related challenges, driving impactful solutions in a dynamic and collaborative environment. Join us in revolutionising the energy sector and building a sustainable … Data Scientist at E.ON Next, you will be at the forefront of transforming raw data into actionable insights that drive business growth and enhance customer satisfaction. Your primary responsibilities will include: Managing end-to-end data science projects, from problem formulation to model deployment. Effectively communicating complex technical concepts … data scientists. Foster a culture of innovation, best practices, and peer-review within the team. A bit about you: ● Minimum 4 years’ hands-on experience as a Data Scientist ● Proven experience managing projects end-to-end, with tangible results. ● Strong communication skills with the ability to engage with more »

a new software platform for Advice Products, playing an integral role in transformational change. Continuously monitor and optimize the Advice claims journey to enhance customer satisfaction and other product performance metrics. Build strong engagement with stakeholders to align with the Advice product vision and roadmap, ensuring clear communication channels. … Utilize data-driven decision-making to identify strengths, weaknesses, and opportunities based on qualitative and quantitative data. Collaborate with the UX team to identify customer research opportunities and inform future roadmap items. Develop end-to-end data processes to ensure efficient and accurate management of Advice failures. Act as … acceptance criteria. Optimize delivery teams by tracking, reporting, and improving velocity, processes, and best practices. Assist with deployments and production support issues as needed. Customer Strategy and Culture: Champion a customer-centric culture, collaborating with the Product team to transform the customer experience and enhance the more »

Our client is a global leader in Systems Integration and IT Consultancy. They have built out a super advanced and respected industry wide Digital Customer Experience team, which is currently collaborating with the biggest companies across multiple sectors, including, Banking, Energy & Utilities, Fashion, Retail, Manufacturing, Automotive and Public … model, build the case for change; design & build their S/4HANA enabled transformation; and support the roll out and adoption Essential Skills and Experience: Define, design and deliver large scale SAP S/4HANA transformation programs by leveraging your SAP Supply Chain expertise. Engage with client's Global … building, enhancing our tools and accelerators Support in writing thought leadership paper, PoV and research papers Proven SAP S/4 HANA Supply Chain experience transformation experience in large, complex transformation programmes. End to End knowledge in one or more of the Supply Chain processes - Plan to Produce more »

an established company in an exciting role. In this position, you will provide comprehensive technical support for the company's clients ensuring the best customer experience is provided. This role enables you to further develop your existing knowledge in IT and allows you to work with highly technical … they are now looking for a Cloud Support Engineer to join their highly technical skilled team. On offer is a chance to challenge your experience and progress in a role where the company is growing rapidly. You will be having the opportunity to work abroad too with different projects … operating systems (such as Windows, Linux, and macOS), familiarity with virtualization technologies VMware, Veeam backup solution), and excellent communication skills. Additionally, candidates should have experience working in a customer-facing role and the ability to prioritize and manage multiple tasks effectively. This is a fantastic opportunity to be more »

an Information Technology Consultancy and solution provider. They partner with market leading software and system companies and create and implement customized and cost-effective customer experience and CRM strategies as well as team management solutions for their clients. As an Implementation Consultant , you'll drive seamless software integrations … stellar training, and offer exceptional support to renowned brands. About The Role: Ability to communicate effectively and build rapport with team members and clients Experience leading workshops for gathering client requirements and converting them to a technical specification Perform implementation planning and setup activities for projects Knowledge of departmental … processes and PMO use case to build solutions Ensure the solution meets specifications and functions per customer specific operational workflow Delivering product training to client-specific requirements, development, and deployment Resolve any gaps in functionality Ensure a smooth transition to the new system Answer operational and application questions and more »

the software tools in given process areas and their application in the AMZL network. A successful manager in this organization has strong program management experience to define the process the team uses to deliver best in class tech to the field. This team looks for ways to automate human … work across technology and operations teams on the prioritization, development, optimization, and sustainment of the technology and related process in order to positively impact customer experience while supporting business growth. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC … QUALIFICATIONS Experience owning program strategy, end to end delivery, and communicating results to senior leadership Experience in program or project management Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS Master's degree, or MBA in business, operations, human resources, adult education more »

BASIC QUALIFICATIONS A degree Extensive experience in technical program management, technical development or related technical roles in the commercial mobility (vans, trucks buses) or the automotive industry Relevant experience working in cross-functional teams Experience with business reporting DESCRIPTION The Last Mile team within Amazon Logistics is … You will strive to always be data driven while making judgements from the field to ensure the corrects actions are made to protect the customer, the fleet and operations. The strive to be data driven means that cross-functional relationships are key for success. This role requires availability to … and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are more »

goals. Identify opportunities for growth, expansion, and improvement in the online sales channel Taking ownership of improving the sites CRO through analysis of the customer journey, A/B testing new functionalities created by the developers & UX/UI designers, and a thorough understanding of the customers persona Ensuring … and analyzing competitors to identify new opportunities Ensuring compliance with applicable e-commerce regulations, data protection laws, and security protocols. Implement measures to protect customer data, secure online transactions, and maintain website integrity WHO YOU ARE Youve been working with D2C e-Commerce Growth & conversion optimization You have experience with stores that are on Shopify You have experience dealing with attribution issues and using tools such as Triple Whale Youve worked with email marketing, SMS, and/or loyalty programs You have a passion for customer psychology and their journey through the store You have worked more »