1 to 25 of 30 Customer Experience Jobs in Central London

Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey , Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, Cloud Communications, Mainly remote (2d/month LDN) This is a fantastic permanent Customer Experience Lead opportunity with a leading London based tech organisation. The Customer Experience … discounts etc) Key skills: Customer Experience Lead IT, Telco, UCaaS, CC, Customer Journey, Mapping, Sales, Insights, Metrics, NPAS, ITIL, Contact Centre, CX, Cloud Communications, Mainly remote (2d/month LDN) *PLEASEREADBEFOREAPPLYING* PleaseensureyourlocationisclearonyourCV/application.Astherolerequires2days/month on siteinLondonsometimesatshortnotice-locationisafactor,applicationswithoutlocationmayberejected *PLEASEDONOTCALLTHESWITCHBOARDTODISCUSSAPPLICATIONS* DuetohighvolumewecannotdiscussindividualapplicationsoneofourConsultantswillcontactyou ifyourapplicationissuitable. ...

global Travel, Transportation and Logistics industries is looking for a Head of Product Operations and Support. The role reports to the Chief Customer Officer. The Head of Product Operations and Support is a key leadership role responsible for establishing, managing, and scaling high-performing global support and operations functions. … role entails defining operational strategies, fostering service delivery excellence, driving support automation and ensuring a superior customer experience across all products and services that support mission-critical business operations in the aviation, cruise and hospitality industries worldwide. While the IT Operations team under the CTO manages 24x7 cloud ...

Technical Pre-Sales Consultant (Experience & Transformation) Salary: £60,000 - £75,000 + £10,000 team performance bonus Structure: Bonus-only (not commission-based) Location: Hybrid (UK) About the Role This opportunity sits within a growing Experience & Transformation function, focused on helping major organisations make better use of data … cloud technologies, and customer experience platforms. The team works across sectors including retail, financial services, gaming, travel, and technology, supporting clients with strategic transformation, cloud adoption, and customer solutions. The Technical Pre-Sales Consultant will play a key role in shaping cloud and technology proposals for enterprise ...

personalized and responsive solutions to meet our clients' unique challenges. Join us as we design tomorrow, together. Role Description We are seeking a reliable, customer-facing Onsite AV Support Engineer to provide exceptional day-to-day technical support within a dynamic corporate environment. This role is hands … displays, and conferencing systems function seamlessly. Provide in-room and remote support for Cisco Webex and Microsoft Teams meetings, ensuring a smooth hybrid meeting experience for all participants. Operate as a live sound engineer in the main boardroom, managing audio balance, levels, and clarity so every participant ...

searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being … remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role ...

searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being … remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role ...

cloud. As a Machine Learning Engineer in GenAIIC, you are proficient in developing and deploying advanced ML models and pipelines to solve diverse customer problems using Gen AI. You will be working alongside scientists with terabytes of text, images, and other types of data and develop Gen AI based … solutions to solve real-world problems. You'll design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. Key job responsibilities Our ML Engineers collaborate across diverse teams, projects, and environments to have a firsthand impact on our global customer ...

skills We are seeking for an experienced, passionate and highly motivated Data Scientist who will help discover the information hidden in vast amounts of customer data, and help make data driven decisions to deliver better products, service and relevance to the customers. THE ROLE Customer Science Develop … implement predictive models to understand drivers of customer behaviour, including purchase patterns, customer lifetime events and sentiment analysis Create sophisticated customer segmentation using behavioural, transactional, and demographic data Design and build predictive models to enhance personalized customer experiences across all channels Collaborate on design of test ...

full sales cycle from initial contact to contract signing Building and maintaining long-term client relationships Collaborating with internal teams to ensure excellent customer experience About You 1-3 years’ experience in B2B sales, preferably technology or SaaS Target-driven, with a strong track record of meeting ...

services organisation. This is a senior leadership position combining technical depth with strategic vision, where you will shape how AI transforms products, processes, and customer experiences. What You'll Do Develop and implement a comprehensive AI roadmap aligned with business objectives. Design and oversee scalable AI systems, including advanced ...

Support team. This is a fantastic opportunity to provide day-to-day support to end-users and their devices, while gaining invaluable skills and experience in a world-class luxury retail company. You will be a key player in their IT team, providing crucial support to our colleagues across … systems. Assist with IT auditing and inventory management as required. Create and update technical documentation to ensure processes are clear and current. Skills and Experience you will learn: Desktops/Laptops: Hardware imaging using the MDT platform, Windows 11 Operating Systems, docking stations, monitor connectivity, and cyber security elements ...

Support team. This is a fantastic opportunity to provide day-to-day support to end-users and their devices, while gaining invaluable skills and experience in a world-class luxury retail company. You will be a key player in their IT team, providing crucial support to our colleagues across … systems. Assist with IT auditing and inventory management as required. Create and update technical documentation to ensure processes are clear and current. Skills and Experience you will learn: Desktops/Laptops: Hardware imaging using the MDT platform, Windows 11 Operating Systems, docking stations, monitor connectivity, and cyber security elements ...

ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident … Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. ...

ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident … Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. ...

ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident … Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. ...

+ performance bonus and benefits Location: London (Hybrid - 2 days in office: Tuesday & Thursday) Join a fast-growing tech business developing innovative, customer-focused products that are transforming the automotive experience. The company promotes a culture of collaboration and product-driven design, empowering engineers to innovate with modern technologies. … this role, you will contribute to high-impact projects at scale, addressing complex challenges in microservices architecture, data processing, and user experience . The environment is supportive, valuing creativity, continuous learning, and flexibility through hybrid working. They are seeking a Senior Backend Engineer to build highly scalable and maintainable ...

Graduate Sales Executive - B2B Services (No Experience Required - Full Training Provided) Are you a recent graduate looking to kick-start a high-impact career - not just find your first job? This is an outstanding opportunity to join a fast-growing, specialist provider of print, workflow, and automation solutions. … business is known for delivering an exceptional customer experience and for developing high-performing sales talent from the ground up. If you're ambitious, motivated, and ready to begin a professional career with real progression, this could be exactly the launchpad you're looking for. Why This Opportunity ...

impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights and pave your path to team management? This company's base in the heart ...

content and services millions of people love. And we do it all right here at Sky. Are you passionate about transforming digital and direct customer experiences? We're looking for a seasoned Enterprise Architect with deep expertise in Adobe Experience Cloud to join our Group Architecture team . … strategy , ensuring seamless integration of Adobe solutions across our digital platforms and agent-assisted channels . Your work will directly enable personalized, data-driven customer interactions at scale, helping us stay ahead in a rapidly evolving digital landscape. What you'll do Own the enterprise architecture strategy and roadmap ...

ensuring alignment with digital transformation and business goals. Drive the adoption of AI and machine learning capabilities within Azure to improve efficiency and enhance customer experience. Continuously assess emerging technologies and trends to evolve the cloud roadmap. Architecture & Design Partner with Microsoft and internal SMEs to design enterprise-grade … cloud service portfolio. Work closely with business units, technology leadership, and external partners to deliver strategic cloud initiatives. About You 10+ years experience in IT leadership, with at least 5 years focused on Azure cloud strategy and operations. Proven track record managing large-scale, global cloud environments and distributed ...

Finance, as well as country MDs. Act as a key liaison between Renewal Operations and Senior Leadership. Foster a high-performance culture focused on customer-centricity and financial & operational excellence. Set team goals aligned to Global Business strategy with strong focus on growth and financial performance. Conduct regular performance … other business requirements for renewal. Collaborate with Segment Leads, Asset Managers, and Country Managing Directors to define renewal strategies tailored to market and customer context and objectives. Drive initiatives to convert auto-renewals into value-generating engagements, enhancing customer satisfaction and revenue predictability. Renewal Execution Oversight Ensure consistent ...

Sales Executive Opportunity - B2B Services (No Experience Needed) Are you ambitious, driven, and looking to build a long-term career in sales? This is a fantastic opportunity to join a fast-growing specialist provider of print, workflow, and automation solutions a business known for delivering an exceptional, high … customer experience. If you want more than "just a job" and are serious about developing into a high-performing B2B sales professional, this could be the perfect next step. Why This Role Is Different This company doesn't just hire people they invest in them. You will receive ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows, and SLA frameworks. Excellent governance, reporting, and stakeholder management ...

compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. … collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM and multi-supplier environments. Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred). Proven ability to design service architecture, ticket flows ...