1 of 1 Customer Identification Jobs in Kingston Upon Thames

to our omnichannel retention strategy. You will work closely with our internal teams and technical support agencies on projects and integrations relating to our Customer Data and Experience Platform, Bloomreach to co-ordinate across departments where CRM use cases require Omnichannel solutions and/or data mapping between systems. … on improvements and ROI of potential integrations and any new Bloomreach functionality. Map out data flows and structure, events, attributes and imports to enrich customer data and enable targeted use cases Work with our development agencies and internal content & design teams on the upkeep and optimisation of CRM touchpoints … case projects to internal teams and external development partners, writing scopes with clear aims and objectives and a focus on creating smooth and engaging customer journeys and personalised experiences Manage, plan & prioritise technical task backlog into CRM roadmap and development tracker, feeding back on any blockers or resource clashes More ❯