Customer Insight Manager Jobs in London

3 of 3 Customer Insight Manager Jobs in London

Insights Manager, Voice of the Customer

London, United Kingdom
Expedia, Inc
career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Introduction to team: Customer Advocacy empowers Product teams with a 360 view of the customer experience-across both Partner and Traveler journeys. We champion the voice of the customer by elevating … data-informed, cross-journey pain points to build awareness, understanding and inspire action. Our mission is to support high-quality customer experiences through integrated thinking and holistic improvements that resonate for our customers and across Expedia Group. We're looking for a passionate and analytical Experience Insights Manager to join our team. As an advocate for the customer, you'll transform raw data and feedback into powerful actionable insights that drive meaningful improvements across our products, communications, and policies with the goal to deliver high-quality customer experiences. Your keen ability to understand and articulate customer needs will be instrumental in shaping strategic decisions and elevating the Expedia Group experience for millions of travelers and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Manager - BCG Vantage, Center for Customer Insight

London, United Kingdom
The Boston Consulting Group GmbH
a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Manager within BCG's Center for Customer Insight (CCI) and a leader on the CCI Vantage team, you will spearhead efforts to expand, modernize, and commercialize our brand … social listening tools, digital and search analytics, web scraping, and cultural foresight platforms). You will play a pivotal role in evolving CCI's branding offers, ensuring they are insight-rich, data-driven, and relevant to the challenges facing today's leading brands. You will collaborate closely with commercial leadership, topic leaders, and BCG case teams to scale adoption … digital, and primary research sources Collaborate with CCI Vantage and commercial leaders to modernize and scale BCG's brand strategy IP and offer suite, infusing modern data sources and insight techniques Serve as a champion and educator for BCG's "insights infusion" portfolio of tools, helping expand awareness and usage across industries and practice areas Develop and deploy new More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Director/Manager of Customer & Audience Insights Digital London

London, United Kingdom
GB News
re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: