2 of 2 Customer Insight Jobs in Glasgow

Education. This role sits at the intersection of commercial, product, and buyer insight. You'll lead early-stage discovery and validation work, turning complex customer needs into compelling value propositions, scalable go-to-market strategies, and differentiated positioning. You'll play a pivotal role in the success of Tailo … s expansion-ensuring we deeply understand customer pain points, find routes to budget, and articulate how Tailo delivers tangible outcomes for learners and institutions alike. You'll report into the Director of Product, working closely with our CEO, CMO Product, GTM, and Design teams. Although this role sits within … a rare opportunity to shape both the narrative and strategy of a high-impact accessibility product from the ground up. Key Responsibilities Market Discovery & Customer Insight Conduct deep qualitative and quantitative research with buyers, stakeholders, and users to map needs, pain points, KPIs, and budget pathways. Validate and More ❯

delivered to the highest standards, resulting in great products and satisfied customers. You'll collaborate closely with cross-functional delivery teams, as well as customer success and other areas of the business, to ensure smooth and effective product delivery. This position offers genuine autonomy over the product roadmap and … execute the product vision and strategy, aligning with both short-term and long-term business goals ** Able to prioritise features and initiatives based on customer insights, market trends, technical feasibility and business objectives ** Ability to build and maintain strong relationships with senior customer stakeholders ** Ability to define and More ❯