2 of 2 Customer Insight Jobs in Scotland

you'll lead a full content audit of our existing website, working with the wider team to evaluate what content to keep, revise or retire. You'll create compelling, customer-first content that aligns with the buyer journey, addresses key pain points and clearly communicates our values across every page. Using customer insight and research, you'll … help define the site's structure and ensure it meets both business objectives and customer needs. You'll work closely with stakeholders to guide content through approvals, coordinate with IT teams and our external web agency, and keep the project moving with a clear, focused plan. Every page you deliver will meet the highest standards for brand, accessibility, search … engine optimisation (SEO) and user experience. About you We're looking for someone with at least five years' experience in corporate website content or customer communications (preferably business to business) who can craft high-quality, customer-focused copy while keeping projects on track and stakeholders aligned. You'll have sharp editorial judgement, a flair for simplifying complex information More ❯

Engage with technology executives, engineers, and stakeholders in pre-sales technical conversations and long-term relationship management. Design, develop, and oversee solutions to ensure successful deployment of Kosli, meeting customer control and audit requirements. Develop end user documentation, tutorials, blog posts, and videos explaining the capabilities of Kosli Provide product feedback to the engineering team, contributing to the product … roadmap with customer insights. Help shape Kosli's service offerings, including training and onboarding programs for new customers. Support marketing efforts through content creation, including blog posts, webinars, and live events. Collaborate in the Sales and Field Services Team to deliver exceptional customer service. You might be a great fit for this role if you have: Live in … AWS/Azure/GCP certifications, CISSP, CISM, or other security certifications are a plus Generous equity plan. Remote-first working environment with travel to our Oslo office and customer sites across Europe (London, Zurich, and more). Opportunity to work on innovative solutions with a passionate and driven team. If you are excited by the idea of transforming More ❯