3 of 3 Customer Insight Jobs in Southampton

Services, you will balance operational delivery with longer-term service development, contributing to wider iSolutions strategy. About the Role You will lead a diverse, customer-facing service and create the conditions for teams to deliver excellent support. Using service data, customer insight and operational expertise, you will … identify opportunities to improve performance, customer journeys and efficiency. You will oversee workforce planning, resource allocation and service resilience, ensuring support remains effective as demand changes. A key part of the role will be modernising IT support through digital and remote services, automation, AI and new technologies that improve ...

culture of accountability and service excellence. Reporting to the Deputy Director, you will balance operational delivery with long-term service development, use data and customer insight to #J-18808-Ljbffr ...

engineering environment where innovation and continuous improvement are encouraged.**Some key responsibilities*** Analyse complex sensor and operational datasets to identify trends, patterns and valuable customer insights.* Design, develop and refine condition monitoring and machine learning algorithms.* Develop software and analytical tools to support business and customer requirements.* Work ...