1 of 1 Customer Insight Jobs in Southampton

They are looking for a brand new CRM Executive to plan and deliver data-driven marketing, retention and lifecycle initiatives that keeps customers supported With access to in-depth customer data and insights, you'll be mapping customer journeys and creating highly targeted, personalised email campaigns. You’ll also be responsible for coordinating seasonal newsletter-style emails at … key moments in the year. You’ll work across teams to ensure campaigns are insight-led, well-timed and relevant to each individual recipient using a leading cross-channel automation tool Your role will involve: Designing and planning customer journeys to support onboarding, programme continuation and long-term retention grounded in customer insights Writing, briefing and optimising … personalised, triggered email content tailored to customer needs and lifecycle stage Using behavioural and engagement data to identify messaging opportunities and influence campaign direction Supporting the rollout of loyalty, rewards and engagement initiative and the role CRM plays in each Regularly reviewing performance and recommending improvements across journeys and email flows You will be the ideal candidate due to More ❯