3 of 3 Customer Insight Jobs in Warwickshire

Upon Avon. About the role As Digital User Experience Manager at NFU Mutual, you’ll lead and shape our digital user experience strategy, turning customer needs, business priorities and technology opportunities into intuitive, accessible and consistent experiences. Your remit spans our website, online account, self service and transactional journeys … digital experience vision and roadmap, own the digital design system and accessibility governance, and lead how we measure and optimise the digital customer experience. You’ll use customer insight, feedback, analytics, experimentation and user testing to improve experiences and support evidence based decisions. You’ll work closely ...

experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the Utilities sector, is seeking a dynamic and analytical Customer Excellence Business Analyst to join their Electricity Distribution team. This is an exciting opportunity to play a pivotal role in delivering innovative digital solutions … that enhance customer experiences and streamline operations. Role: Customer Excellence Business Analyst Duration: 12 Months Location: Remote (travel for workshops, exp paid) Rate: £500 pd (umbrella) Key Responsibilities: As a Customer Excellence Business Analyst, your contributions will be vital in driving the digital strategy forward. Key responsibilities ...

Manage users' accounts; understanding concepts of: billing, user management, features, GP land. Using modern tools such as Intercom Notion, Slack, and Typeform. To bring customer insights and feedback back to the team, so we can improve our products. Think and implement ideas to help this area scale nationwide. "Support ...