24 of 24 Customer Insight Jobs in the West Midlands

looking for an experienced, customer-focused Technical Presales Consultant to help customers transform how they work through Microsoft Modern Work, Microsoft 365 Copilot, Copilot Studio, agentic AI and the wider Microsoft ecosystem. You'll act as a trusted adviser, working with customers, Microsoft, account teams and delivery specialists … design solutions that solve real business challenges and accelerate adoption and value. You'll combine technical depth, consultative discovery and commercial awareness to turn customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology ...

looking for an experienced, customer-focused Technical Presales Consultant to help customers improve their security posture and resilience using the Microsoft Security portfolio. You'll act as a trusted adviser across identity, threat protection, security operations, data security, compliance and cloud security, translating customer risk and operational priorities … into practical Microsoft solutions and measurable security outcomes. You'll combine technical depth, consultative discovery and commercial awareness to turn customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology for its own sake. What ...

looking for an experienced, customer-focused Technical Presales Consultant to help customers improve their security posture and resilience using the Microsoft Security portfolio. You’ll act as a trusted adviser across identity, threat protection, security operations, data security, compliance and cloud security, translating customer risk and operational priorities … into practical Microsoft solutions and measurable security outcomes. You’ll combine technical depth, consultative discovery and commercial awareness to turn customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology for its own sake. What ...

Manager is responsible for the successful development, delivery, performance, and continuous improvement of the Legal Portfolio. The role acts as the voice of the customer, translating customer needs, business priorities, data insights, and market opportunities into a clear and prioritised product backlog and roadmap. Working closely with engineering … design, commercial, marketing, and customer-facing teams, this role ensures that solutions deliver measurable customer and business value while maintaining high standards of quality, usability, performance, and compliance. The role also leverages AI-enabled capabilities and tools to enhance product outcomes, accelerate discovery, and improve decision-making. This ...

automotive retail customers across the UK. This is a sales-focused account management role , where your primary aim will be to build strong customer relationships while identifying and converting opportunities to grow revenue across your existing accounts. You’ll develop a strong understanding of your customers’ businesses, their dealership … services can deliver value, and turn those opportunities into commercial results. You’ll have responsibility for account growth targets, including upselling, cross-selling, customer retention and generating additional revenue from your portfolio . This means being proactive with customers, spotting opportunities before they become obvious and confidently having commercial ...

wellbeing, values your contribution, and is committed to making your career both rewarding and impactful. The Opportunity Are you passionate about building strong customer relationships, solving complex technical challenges and ensuring customers get the very best from the solutions they use? At Steatite Communications, we are looking … Customer Success Manager to play a key role in supporting our customers throughout their journey, from successful solution delivery through to ongoing operational support, capability development and future requirements. Working with customers operating in complex, mission-critical environments, you'll combine relationship management, technical understanding and commercial awareness ...

countries worldwide, the company's success is a result of our people, our innovative and highly sought-after products, and the exceptional customer service that we deliver. We currently have an opening for a Product Marketing Manager based in our Birmingham (UK) office. If you are excited about this … portfolio. This role will be central to turning these ambitions into action. Working closely with Product Management, Regional Marketing and Sales, you will translate customer, market and competitive insights into product positioning, messaging and go-to-market strategies that drive awareness, adoption and commercial growth. You will independently lead ...

Upon Avon. About the role As Digital User Experience Manager at NFU Mutual, you’ll lead and shape our digital user experience strategy, turning customer needs, business priorities and technology opportunities into intuitive, accessible and consistent experiences. Your remit spans our website, online account, self service and transactional journeys … digital experience vision and roadmap, own the digital design system and accessibility governance, and lead how we measure and optimise the digital customer experience. You’ll use customer insight, feedback, analytics, experimentation and user testing to improve experiences and support evidence based decisions. You’ll work closely ...

real problems for software development teams. Your challenge is to understand what genuinely makes AI-powered software development more effective, establish where the greatest customer value lies, and build a product that teams want to adopt because it helps them deliver better software, faster. #LI-DG1 This … engineering workflows. Translate emerging technologies and internal learning into clear product priorities and a compelling longer-term strategy. Turn engineering innovation into customer value Work closely with engineering teams to understand how AI-enabled development tools are being used in practice. Translate technical capabilities, developer feedback and adoption data ...

Product Manager at Reachdesk, you’ll play a pivotal role in shaping the Reachdesk Platform. You will be accountable for turning complex customer and business problems into software products that deliver measurable impact. Reporting to the Chief Product Officer, you’ll lead product initiatives end-to-end, from identifying … successfully launched, adopted, and delivers the outcomes we set out to achieve. If you enjoy solving difficult problems, taking ownership, and moving comfortably between customer, technical, and business conversations, you’ll thrive in this role. Responsibilities Set product direction and priorities , bringing together company goals, internal stakeholder needs, customer ...

source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn … technology can improve the way we work and help our customers which is always supported by strong human insight and communication. You'll win new mid-market and enterprise customers for Klipboard's Rental software across the UK, owning every deal from first conversation to signed contract. Your buyers ...

Coleman Compensation: £55,000 - £65,000/year Description We're looking for a Product Manager to take real ownership of our new innovative customer app, DTCommand, working closely alongside development teams and design rather than sitting apart from them. This is more than managing a backlog … teams to deliver Track DTCommand's KPIs post-launch and report of the KPIs, flagging where performance points to a change in direction Bring customer insight and a delivery perspective into the product direction. Customer understanding Build a genuine, ongoing habit of speaking to customers, both direct ...

experience in an inclusive environment that helps them thrive. Our client, a leading organisation in the Utilities sector, is seeking a dynamic and analytical Customer Excellence Business Analyst to join their Electricity Distribution team. This is an exciting opportunity to play a pivotal role in delivering innovative digital solutions … that enhance customer experiences and streamline operations. Role: Customer Excellence Business Analyst Duration: 12 Months Location: Remote (travel for workshops, exp paid) Rate: £500 pd (umbrella) Key Responsibilities: As a Customer Excellence Business Analyst, your contributions will be vital in driving the digital strategy forward. Key responsibilities ...

technical role Strong Power Platform administration and troubleshooting experience Experience troubleshooting integrations Knowledge of Power Apps, Power Automate and Dataflows Desirable skills include: D365 Customer Insights Journeys, Azure Data Factory, REST APIs, ClickDimensions, DocumentsCorePack, SQL Server and Microsoft Cloud for Nonprofit. Experience with charity fundraising systems is also valuable. ...

Manager to shape our compliance and advisory portfolio for UK accountancy firms. You’ll define strategy, develop roadmaps and identify opportunities for innovation, using customer insight and market trends to drive value. Working with subject matter experts and technology partners, you’ll manage products through their lifecycle, explore ...

Manage users' accounts; understanding concepts of: billing, user management, features, GP land. Using modern tools such as Intercom Notion, Slack, and Typeform. To bring customer insights and feedback back to the team, so we can improve our products. Think and implement ideas to help this area scale nationwide. "Support ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns and help … maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign management ...

competitive threats and emerging trends. Develop and deliver a multi-year business plan aligned with ambitious revenue and market share objectives. Evaluate market intelligence, customer insights and channel performance data to support strategic decision-making. Lead commercial transformation initiatives, including the evolution towards subscription and service-based revenue models. … channel opportunities. Build senior relationships across housing providers, compliance organisations, distributors and strategic partners. Drive revenue growth through structured business development, account expansion and customer retention strategies. Lead annual commercial planning, forecasting and budget delivery. Leadership & Organisation Build, develop and inspire a high-performing UK leadership team. Create ...

competitive threats and emerging trends. Develop and deliver a multi-year business plan aligned with ambitious revenue and market share objectives. Evaluate market intelligence, customer insights and channel performance data to support strategic decision-making. Lead commercial transformation initiatives, including the evolution towards subscription and service-based revenue models. … channel opportunities. Build senior relationships across housing providers, compliance organisations, distributors and strategic partners. Drive revenue growth through structured business development, account expansion and customer retention strategies. Lead annual commercial planning, forecasting and budget delivery. Leadership & Organisation Build, develop and inspire a high-performing UK leadership team. Create ...

Rexel Group is seeking a CRM Executive specialising in Microsoft Dynamics 365 Customer Insights - Journeys to design and optimise real-time marketing campaigns. You’ll use unified customer profiles and behavioural data to create personalised experiences across email, SMS, push notifications and WhatsApp, driving retention and long‐term ...

brewer, is seeking a Data Scientist to advance the data maturity of our Digital function. You’ll work at the intersection of analytics, customer behaviour and commercial decision-making to shape experiences and drive value across the business. You’ll own end-to-end data science initiatives, from predictive ...

Rexel UK is seeking a CRM Executive specialising in Microsoft Dynamics 365 Customer Insights – Journeys. You will design, build and optimise real-time marketing campaigns across the customer lifecycle, using unified profiles and behavioural data to personalise communications. Campaigns will span email, SMS, push notifications and WhatsApp ...

Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of our offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything … communities. Lead and inspire a team of sales professionals to achieve ambitious revenue, new business, and growth targets across a diverse public sector customer base. Develop and deliver the Midlands Public Sector strategy, ensuring Vodafone is positioned as a trusted partner across regional authorities, combined authorities, and public sector ...

optimise Google search and shopping campaigns Develop and manage On-Page and Off-Page SEO to reach group KPI’s and targets. Leverage customer insights and analytics to optimise campaigns continually Ensure Google Analytics (GA4), Search Console and Merchant Centre are utilised correctly Track and analyse technical factors affecting … search visibility, crawling and index coverage, providing insight and recommendations for improvement. Audit and manage link-building campaigns Work well with your various team members, both technical and creative Manage a happy relationship with clients Qualifications Minimum of 5-year hands-on SEO and PPC experience Excellent knowledge ...