1 of 1 Customer Insight Jobs in West Sussex

the way. In a nutshell Every interaction with our guests is a moment that matters-and we're on a mission to make each one extraordinary. As Senior Manager, Customer Journey Analytics, you'll lead our strategy for transforming data into insights that drive meaningful, real-time improvements across every step of the customer experience. You'll lead … the design and execution of a measurement framework that spans both digital and physical journeys, bringing together analytics, Voice of the Customer (VoC), and experimentation to inform decisions and inspire action. Your role is vital in embedding a culture of insight-driven change-making sure we don't just listen to our customers, but act swiftly and visibly … actionable across the organisation. Own and optimise the business use of Adobe CJA, Adobe Target, and Medallia-driving adoption, enabling self-serve insights, and empowering teams to act on customer feedback and experimentation results. Lead Virgin Atlantic's experimentation strategy-governing digital testing frameworks, tooling, and best practices that support high-quality A/B and multivariate testing at More ❯