1 to 25 of 41 Customer Insight Jobs in the South East

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and offers the opportunity to provide innovative customer analytics and actionable insights that support commercial decision-making in areas such as acquisition, CRM, cross-sell strategies, churn, and … customer behaviour. This position enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights: Interpret and analyse dashboards to identify key trends … opportunities, and risks across the business. Customer behaviour analysis & modelling: Conduct deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate retention drivers and develop predictive models to inform improvements. Segmentation analysis & reporting: Develop and maintain customer segmentations to tailor offers and experiences, and develop strategies based on insights, such as More ❯

related improvements Cross-Functional Collaboration and Innovation Work closely with the internal teams to develop customized solutions that deliver measurable value to clients Partner with marketing, product development, and customer success teams to align sales strategies with product offerings and customer experiences Provide feedback to product teams based on customer insights and market trends to inform future More ❯

is to drive viral, advocacy-led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need somebody to lead us through … driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we deliver this core strategy. The three core deliverables of this role: Lead the exec … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to enhance performance delivery across all teams. Responsibilities Strategy & Leadership With More ❯

sales team and fellow marketing professionals, you will ensure alignment of digital marketing efforts with broader business goals to elevate brand awareness, drive high-quality lead generation, and deepen customer engagement. ‍ Key Responsibilities: Plan and execute integrated digital marketing campaigns across platforms including Google Ads, social media, email, and organic search Create and manage paid media initiatives such as … AI tools for marketing automation, audience segmentation, and content personalization at scale across email, CRM, and paid media Data-Driven Decision Making: Ability to interpret campaign performance metrics and customer behavior, leveraging AI-generated insights and predictive analytics to refine targeting and improve ROI Technology & Tools: Proficiency with marketing platforms such as Google Analytics (GA4), Pardot, Salesforce, LinkedIn Campaign … skills for cross-functional collaboration with sales, product, compliance, and external partners to deliver cohesive campaigns Strategic Thinking & Research: Strong analytical mindset with the ability to interpret market trends, customer insights, and competitor activity to inform campaign planning and positioning Behaviours That You Need To Be Successful: You are confident in your experience and can independently make decisions You More ❯

take full responsibility for the evolution of the product. Youll work as part of the team to develop new features and build the product roadmap to create an exceptional customer experience and drive revenue growth. Youll have a dedicated technical development team to scope, build, and deliver your product. Youll have a strong focus on customer engagement and … both short and long-term growth. Key Responsibilities Product Strategy & Roadmap(45%) Generate new ideas for product features Define and own the product roadmap Prioritise development initiatives based on customer insights, data, and business goals. Have a good understanding of the market and competitors. Establish success metrics and communicate priorities across teams. Execution & Delivery(25%) Collaborate with development team … business objectives. Test and refine releases to maintain the highest standards of quality and usability. User Experience & Data-Driven Decision Making(30%) Develop insights and new ideas Champion the customer experience, leveraging UX best practices to improve engagement and retention. Use data and analytics to identify opportunities for optimisation. Balance commercial objectives with user needs to drive sustainable growth. More ❯

Customer Insights & Marketing Data Consultant 📍 Hybrid: Oxford | Contract | Immediate Start We’re looking for a sharp, strategic Customer Insights & Marketing Data Consultant to lead a high-impact project focused on transforming supporter engagement through smarter data use and marketing automation. You’ll join at a pivotal moment as our client implements a new Microsoft Dynamics 365 CRM - laying … the foundations for meaningful, data-informed supporter journeys across fundraising, volunteering, and partnerships. This role will shape how we reconnect with our community, turning data into action and insight into lasting impact. What you’ll be doing: Designing and delivering automated, insight-led supporter journeys in Dynamics 365 Marketing. Creating smart audience segments and profiling frameworks based on … internal teams and ensure project sustainability. Advising on CRM structure, consent management and data capture improvements. What we’re looking for: Strong hands-on experience with Microsoft Dynamics 365 Customer Insights and Marketing. A deep understanding of email deliverability, sender reputation and GDPR-compliant repermissioning. A confident data translator – someone who can bridge insight and action, and support More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

brand who are looking for a Head of E-Commerce. The Head of eCommerce will be responsible for leading online commercial performance and enhancing the end-to-end digital customer journey. This senior role will set the strategic direction for the website’s design, content, and optimisation, working closely with internal teams and external partners to deliver an engaging … ideal candidate will bring a strategic mindset and strong expertise in digital commerce and user experience, with a proven ability to drive growth through data-led decision-making and customer-focused improvements. This role also involves managing a lean team and collaborating across departments to ensure a consistent and high-quality experience across all digital touchpoints. Key Responsibilities: Digital … User Experience: Define and implement a strategic roadmap to enhance the digital customer journey, ensuring the site aligns with brand values and supports discovery, consideration, and conversion. Focus on user-centric improvements including personalisation, loyalty, and retention. Sales & Performance Metrics: Manage day-to-day trading activities and performance metrics, using analytics and customer insight to optimise conversion More ❯

journeys. ? This approach will include understanding how existing customers use the extranet and public website estate. ? Roll-out of a comprehensive approach to event and conversion tracking for core customer audiences across websites and extranet platform using GTM. ? Working with local marketing teams to implement call tracking technologies such as ResponseTap and Google Call Tracking. ? In conjunction with the … include the development of custom KPIs, dashboards and reports through the implementation of scripts. ? Maintenance of country-specific PPC optimisation scripts to enable continuous status reporting through automation. ? Provide customer insights to assist in the development of content marketing plans to target and convert the most profitable customers. ? Assist in the management of PPC and SEO campaigns to help … 3rd party applications. ? Demonstrable experience at devising and implementing scripts to automate manual processes for large datasets. ? Hand’s on PPC and SEO experience in monitoring and targeting core customer audiences to increase acquisition. ? Highly numerate and analytical, able to work with large amounts of data to extract clear customer focused insights. ? Excellent communication skills with experience of More ❯

Our Team? Our European Direct-to-Consumer (DTC) team operates in a fast-paced and dynamic environment to shape the user experience on our e-commerce platform. We translate customer insights into actionable improvements that make online shopping easier, faster, and more reliable. We also run multiple tests and pilots on our sites to optimize performance and increase revenue. … Role Overview We are seeking a driven, resilient, and detail-oriented Marketing Operations Project Executive to support customer-focused marketing initiatives across European markets. In this role, you will work with cross-functional teams to plan, execute, and monitor operational initiatives, ensuring timely delivery, alignment with goals, and stakeholder satisfaction. The ideal candidate will have strong communication skills, excellent … organizational capabilities, and a passion for user-generated content (UGC) and customer engagement. Key Responsibilities Manage end-to-end operational projects within the customer engagement and feedback space across multiple European markets Develop project plans, schedules, budgets, and resource allocation strategies Coordinate cross-functional teams including local market teams, operational delivery functions, product managers, and senior leadership Monitor More ❯

role supports the Head of Ecommerce and plays a key part in maintaining and optimising website performance. Based in Haywards Heath, the Ecommerce Assistant collaborates across the product, marketing, customer service, and development teams to deliver a high-quality user experience. Website Maintenance & Optimisation Regularly review and optimise website content, ensuring all information is accurate, timely, and aligned with … usability and conversion rates. Content & Merchandising Manage content uploads for landing pages, banners, promotional campaigns, and blog content across the site. Visually merchandise product categories based on performance data, customer insights, and seasonal trends. Own the search and merch platform including rule creation and implementation. Collaborate closely with the product and marketing team to ensure timely and accurate product … team to ensure paid channels are aligned to trading plan with a tailored landing page strategy. Performance Analysis & Reporting Utilise Google Analytics and other analytics tools to regularly review customer behaviour, site performance, and identify opportunities for improvement. Contribute to the preparation of weekly and monthly ecommerce performance reports, providing actionable insights. Customer Experience Work closely with Customer More ❯

role supports the Head of Ecommerce and plays a key part in maintaining and optimising website performance. Based in Haywards Heath, the Ecommerce Assistant collaborates across the product, marketing, customer service, and development teams to deliver a high-quality user experience. Website Maintenance & Optimisation Regularly review and optimise website content, ensuring all information is accurate, timely, and aligned with … usability and conversion rates. Content & Merchandising Manage content uploads for landing pages, banners, promotional campaigns, and blog content across the site. Visually merchandise product categories based on performance data, customer insights, and seasonal trends. Own the search and merch platform including rule creation and implementation. Collaborate closely with the product and marketing team to ensure timely and accurate product … team to ensure paid channels are aligned to trading plan with a tailored landing page strategy. Performance Analysis & Reporting Utilise Google Analytics and other analytics tools to regularly review customer behaviour, site performance, and identify opportunities for improvement. Contribute to the preparation of weekly and monthly ecommerce performance reports, providing actionable insights. Customer Experience Work closely with Customer More ❯

the company's global vision and objectives Drive revenue growth in the UK market, drive adoption and refinement of existing products whilst defining, launching and scaling new products Support customer growth - formulating and implementing growth strategies based on deep customer and market insights Collaborate with local/international Product & wider business teams (e.g. Legal, Compliance, Customer Service … Onboarding etc) ) to define, refine and implement any process improvement that delivers for customers and achieves local business goals Leverage deep customer insight and understanding to define and implement cross functional projects. Execute recommendations by gathering business requirements for tech builds, owning business requirements, process mapping, customer insight and project management. Perform analysis and operational duties … to drive effectiveness across the UK business. Support in insight & analysis, preparation of materials for senior management, facilitation of key management meetings and project management Act as a key point of contact for a wide set of stakeholders, quickly building strong relationships and ensuring clear communication What we are looking for: Exceptional commercial acumen; ability to sense, define and More ❯

A DYNAMIC TEAM THAT'S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN! We are looking for a dynamic Product and Proposition Lead to lead the development of customer-focused propositions and oversee the entire product lifecycle. You will collaborate across teams to ensure seamless integration, drive growth, and achieve sales objectives while keeping customer needs and … integrate valuable ideas and feedback into the product roadmap. Monitor industry trends, competitor activity, and regulatory changes, positioning the business to proactively adapt and stay ahead. Analyse product and customer metrics to identify opportunities for improvement and optimise outcomes for both customers and the business. Work closely with team members to design and implement changes that enhance the overall … product experience. Leverage customer insights and feedback to inform product strategy, reviews, and individual product updates. Advocate for the customer in discussions impacting product delivery, ensuring component changes align with and enhance the broader product experience. Contribute to product delivery and customer experience initiatives, including regulatory documentation, customer communications, product marketing, and operational processes. Partner with More ❯

SaaS providers, create seamless, personalised journeys across web, mobile, sales, and support channels. We work with both consumer and B2B businesses to make subscribing easier, more flexible, and more customer-centric. We are looking for a motivated Junior Product Manager to join our Product team, focused on improving our products for our current customers. You’ll report directly to … top business angels from Episode 1 and Crane VC. Our customers include The Economist, Opentext, and Which?. The role You will support the senior product manager by translating customer insights and requirements into clear, actionable tasks for our development team, ensuring smooth day-to-day product operations and impactful feature delivery. Key responsibilities: Customer engagement : Speak directly … work with them to scope their specific requests into change requests, statements of work, or tickets for the development team. Detailed requirement writing: Create thorough acceptance criteria based on customer requests, mockups, or internal discovery documents, ensuring that user experience and edge cases are well thought out. Cross-functional collaboration: Work with engineering, solutions, support, QA, and our other More ❯

What You’ll Bring: 7+ years of experience in business development, pre-sales, or solution architecture within the Microsoft Business Applications ecosystem. A robust understanding of Microsoft Dynamics 365 (Customer Service, Sales, Customer Insights) and the Power Platform, with knowledge of Copilot integration. Strong stakeholder management and the ability to engage confidently at C-suite level. An established More ❯

of Retailer e-commerce transformation program. This role oversees cross-functional teams, manages large-scale digital commerce programs, and ensures the seamless delivery of e-commerce transformation phases. scalability, customer-centricity, and sustainable growth in a competitive market Your responsibilities: Lead the development and execution of the e-commerce roadmap in alignment with transformation roadmap planned during the strategy … phase. Manage program timelines, budgets, and KPIs to ensure effective delivery and ROI. Drive continuous improvement through customer insights, A/B testing, and analytics. Monitor emerging trends and technologies in e-commerce and digital retail. Lead vendor and platform evaluations, integrations, and partnerships. Ensure compliance with privacy, security, and regulatory standards. Your Profile Essential skills/knowledge/ More ❯

Building Trust through transparency, fairness, and respectful communication. Demonstrating Accountability by taking initiative, sharing lessons learned, and upholding high standards. Striving for Service Excellence by proactively adding value, sharing customer insights, and seeking innovative ways to enhance the customer experience. Embracing Authenticity by valuing diverse perspectives, communicating openly-even in challenging situations-and fostering a culture of constructive More ❯

do? Conduct weekly monitoring of operational activities for UK Business Managers and Division Directors, aligning with established objectives, including project launches, engineer hiring, inter-contract management, commercial growth, and customer insights. Perform operational analyses and create presentations, with active participation in commercial meetings. Oversee performance indicators by tracking business efficiency through various KPIs/Acting as a business partner. More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

Inside IR35 Contract: 6 Months Location: London 3 days, 2 days WFH Join a leading global financial technology platform that builds innovative financial tools. Known for its commitment to customer-driven solutions, the company delivers digital products that simplify complex financial tasks and drive meaningful impact. Role Overview: As a Product Manager , you will play a critical role in … driving product strategy from concept through execution. You’ll be responsible for identifying customer and market needs, defining product requirements, and working cross-functionally to bring high-impact solutions to market. This role blends strategic thinking, market insight, and hands-on product leadership to help create best-in-class digital experiences. Responsibilities Strategic leadership: Lead the development and … execution of the proposition, ensuring alignment with both customer needs and business strategy. Zero-to-one product innovation: Take ownership of launching innovative product solutions that solve complex compliance needs and capture new market opportunities. Customer-led design: Actively engage with customers through interviews, usability testing, and pilot programs to define and refine the product vision. Cross-functional More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. Change Leadership … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in a … or engineering sectors. A strong track record ofleading, mentoring, and developing sales teamsin fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change- whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement tools. More ❯

Lead GTM Strategy: Develop and implement go-to-market plans for new products and features, aligned with business goals. Cross-Functional Collaboration: Work closely with Product Managers to integrate customer insights and product strategy into GTM plans. Market Positioning: Conduct research to shape product positioning, value propositions, and messaging for target segments. Product Launches: Coordinate and oversee product launches … and analyse campaign and launch results to optimise future strategies. Technical Storytelling: Translate complex features into clear, compelling messages for commercial and non-technical audiences. Key Responsibilities Build deep customer, market, and competitor understanding to inform strategy. Manage the product marketing calendar in line with overall marketing plans. Create and deliver client communications and campaigns across platforms (in-app … messaging relevant. Your Experience & Skills 3–5 years in product marketing, preferably SaaS; experience with political monitoring, intelligence, or AI-first products is a plus. Strong grasp of GTM, customer acquisition, and growth marketing. Ability to communicate technical concepts to non-technical audiences. Proven project management across multiple initiatives and stakeholders. Cross-functional experience with Product, Marketing, and Sales More ❯

portfolio and roadmap. You will lead strategic research efforts across markets, competitors, and emerging technologies while bringing structure and clarity to product planning through data analysis, opportunity sizing, and customer insights. This is a high-impact role ideal for someone who enjoys combining analytical thinking with market intuition and who is excited to work at the intersection of crypto … and strategic risks. Partner with Product Managers to explore new product opportunities, validate assumptions, and structure go or no-go decisions. Work cross-functionally to synthesize internal product data, customer feedback, and qualitative research into actionable insights. Own and maintain a market intelligence and research stack by producing periodic briefs and strategy documents for internal stakeholders. Lead or support More ❯

Proven success in B2B technology sales, ideally within AI, data analytics, or cloud services Strong understanding of AI applications in financial services and insurance (e.g., fraud detection, risk modeling, customer insights) Experience working with Tier 1 technology vendors and strategic partners Excellent communication, negotiation, and stakeholder management skills Ability to manage multiple opportunities and priorities in a fast-paced More ❯