1 to 25 of 27 Customer Insight Jobs in the South East

lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves its clients. What … billing migration strategy and execution Own the migration roadmap, including dependencies, risks, and key milestones Oversee transition from legacy systems with minimal/no customer disruption Ensure pricing integrity, service continuity, and regulatory compliance throughout Proactively resolve product, billing, and integration challenges Digital Product Ownership Own billing journeys across ...

German Customer Service Advisor £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

This is a highly visible, hands-on role for a commercially minded product marketer who thrives at the intersection of product, marketing, sales and customer insight. You'll play a pivotal role in shaping market positioning, driving product launches, enabling sales teams and delivering measurable revenue growth across multiple … will own the go-to-market strategy for a suite of ERP and operational software products. Working closely with Product, Engineering, Sales, Marketing and Customer Success teams, you'll transform product innovation into compelling customer propositions, impactful campaigns and tangible commercial outcomes. This is not a people-management ...

passionate Service Design leader ready to make a significant impact? Our client is looking for a Lead Service Designer to drive customer-centric design in a dynamic, multi-product environment. This is your chance to lead a talented team, transform service design processes, and enhance customer experiences across … Lead in daily operations.- Align multiple product teams currently working in silos to foster collaboration. Service Design Implementation:- Develop and refine end-to-end customer journeys.- Guide teams to create product-specific journeys that reflect a unified service vision. Customer Insight & Strategy:- Translate customer insights into ...

development and promotion of a consumer-focused digital platform. This is a varied role that combines product marketing, digital content management, data analysis, customer insight, and digital product development. The successful candidate will help ensure the platform remains accurate, engaging, and aligned with customer needs while contributing … ongoing growth and improvement initiatives. Key Responsibilities Develop an understanding of customer needs, behaviours, and market trends. Monitor and analyse digital performance metrics and customer engagement. Produce reports and insights to support business decision-making. Support digital marketing initiatives and work with external agencies where required. Contribute ...

digital commerce environment. This is a contingent role for someone who can operate at pace, bring structure to ambiguity, and turn data, customer insight, commercial performance, and analytical recommendations into clear business decisions. It is a hands-on, data-heavy role, not a coordination role. The role sits … working with incomplete information, challenging assumptions constructively, and producing high-quality recommendations quickly. What You Will Do Support commercial pricing decisions by analyzing performance, customer behavior, commercial trends, pricing recommendations, and business impact. Analyze e-commerce performance drivers such as conversion, traffic, customer segments, product or category ...

Dynamics 365 Functional Consultant - UK (Remote) - c£80K You'll provide day-to-day functional support across Dynamics 365 Customer Engagement, covering Customer Service, Sales and Customer Insights, ensuring users receive a first-class service while helping to enhance and optimise the platform. Alongside your CE responsibilities … processes and becoming a key member of a wider enterprise applications team. Key Responsibilities Provide first and second-line functional support for Dynamics 365 Customer Engagement Support users across Customer Service, Sales and Customer Insights Configure and maintain security roles, business process flows, workflows, forms, views ...

working on projects in Graphic Design, UI Design, UX/CX Strategy and Website Design? We are seeking a talented individual with skills in Customer & User Experience to join our clients growing Digital Team. This is an exciting opportunity to play a key role in developing and transforming … client and customer journey with the business’ digital products, services and websites. You will help design user experiences, create engaging interfaces, improve customer journeys and influence how customer-centred design is embedded across the organisation . You will combine your expertise in UI Design, UX Design, Customer ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

supporting a rapidly growing technology business that is building a brand - new platform bringing together multiple carbon and sustainability products into one connected customer experience. As a Platform Product Manager, you'll own a key area of this platform, leading discovery, defining solutions and working alongside engineers and designers … deliver products that solve real customer problems. You'll have genuine influence over product direction, roadmap decisions and the way AI is embedded into both the product and your own ways of working. The Opportunity You'll spend time speaking with customers, understanding market problems, testing ideas, analysing product ...

earlier stages of your career with a passion for creating exceptional digital experiences? Do you enjoy bringing together Graphic Design, UI Design, UX Strategy, Customer Experience and Website Design to deliver innovative, user-centred solutions? We're looking for a talented Digital Designer with a strong understanding of User … Experience (UX) and Customer Experience (CX) to join our client's growing Digital Team. This is a fantastic opportunity to play a key role in shaping and enhancing the digital journey across the organisation's products, services and websites. Working collaboratively with stakeholders across the business, you'll design ...

optical customers across the territory. As Business Development Manager, you will take ownership of a defined territory, focused on driving sales growth, developing existing customer relationships, and identifying new business opportunities. You'll work closely with independent opticians and other key customers, acting as a trusted commercial partner. … converting opportunities whilst growing existing accounts Promoting a portfolio of ophthalmic lens solutions to independent optical customers Building strong, consultative relationships and understanding customer needs to deliver tailored commercial solutions Delivering engaging product presentations, training sessions and commercial meetings both in person and virtually Working collaboratively with internal teams ...

Customer Experience Optimisation Manager London (Hybrid) Up to 60k This is a high impact opportunity to lead a data led customer experience and CRO function within a digitally focused organisation. You will own the optimisation of end to end customer journeys, using experimentation, insight, and innovation … drive measurable commercial outcomes. The Company They are a well established, customer centric organisation operating across multiple digital brands and markets. Customer experience sits at the core of their growth strategy, supported by strong investment in data, technology, and experimentation. The business fosters a collaborative environment where cross ...

Identify and deploy AI solutions across marketing and commercial functions. Examples include: AI agents, work ow automation, lead intelligence, reporting automation, content support and customer insight extraction Funnel Intelligence - Identify bottlenecks and optimisation opportunities and continuously monitor and improve: Lead MQL MQL SQL SQL Opportunity Opportunity Closed ...

Solid product management experience, experience in B2B SaaS, workflow software, or technology-enabled services a bonus Strong discovery instincts and the ability to turn customer insight into product direction A knack for mapping a real-world business process and seeing where automation creates value Technical fluency and confidence ...

Customer Experience Optimisation Manager Remote-first (UK) | 1-2 days a monthUp to £60,000 We're looking for a Customer Experience Optimisation Manager to take ownership of the end-to-end customer journey across multiple digital brands. This is a high-impact role, focused on improving … conversion, retention, and overall customer experience through experimentation, insight, and innovation. The Role You'll be responsible for defining and delivering the CX optimisation strategy, working cross-functionally to continuously improve digital performance. Key responsibilities include: Owning and optimising the full digital customer journey , with accountability ...

gather requirements and provide technical expertise Qualifications Minimum 3 years of experience in developing and implementing Microsoft Dynamics 365 Power Platform solutions; across Customer Engagement (Sales and Customer Insights) as a minimum Proficiency in Microsoft Dynamics 365 Power Platform development, across BPF’s, plugins, workflows, cloud flows ...

product strategy and roadmap, ensuring alignment with the company's growth objectives and long-term vision. Drive measurable improvements across product selection, pricing competitiveness, customer conversion, and fulfilment & delivery performance to maximise marketplace success. Lead the development of scalable marketplace capabilities, including seller onboarding, catalogue integration, pricing and promotional … tools, and logistics solutions. Design product prototypes, define requirements, manage testing and launches, ensuring solutions meet business objectives and customer expectations. Partner closely with commercial, technology, and operations teams to build a best-in-class marketplace platform that enhances both merchant and customer experiences. Collaborate with global leadership ...

week onsite Up to £65,000 This is an exciting opportunity to take on a senior, high impact analytics role combining hands on customer and marketing analytics with the chance to shape thinking around measurement and effectiveness. You will work with well known consumer brands, contribute to strategic conversations … consumer facing brands better understand their audiences and improve campaign performance. Their work brings together data, marketing, and technology to deliver targeted communications, richer customer insights, and measurable commercial outcomes. You will join a collaborative analytics team that partners closely with internal teams and client stakeholders across digital media ...

Managers, you'll help shape products from discovery through to delivery, working closely with Engineering, Design, and a range of business stakeholders to ensure customer needs are translated into valuable product outcomes. The role focuses on supporting discovery, maintaining a high-quality product backlog, and helping deliver successful product … delivery of product initiatives while gaining exposure to the wider product life cycle. Your responsibilities will include: Supporting product discovery through customer research, interviews, and analysis. Helping define user needs, personas, and customer journeys. Writing and refining user stories with clear acceptance criteria. Maintaining a well-prioritised product ...

Description CRM Content Manager Content Manager - Dynamics 365 Customer Insights Contract | Remote | UK Public Sector Project Overview At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights Journeys. … campaign experience are essential. Who Were Looking For Strong background in email marketing campaign management Hands-on experience building segments and journeys in D365 Customer Insights Solid HTML/CSS email build skills Experience delivering campaigns end-to-end in regulated or structured environments Strong stakeholder communication skills What ...

Description CRM Content Manager Content Manager - Dynamics 365 Customer Insights Contract Remote UK Public Sector Project Overview At Ceox, we are supporting a major Public Sector programme following the upgrade of a Microsoft Dynamics 365 environment to enable direct marketing through Dynamics 365 Customer Insights Journeys click apply ...

transformation. You'll define the strategy, influence commercial outcomes, and collaborate across teams to deliver innovative cloud solutions that power businesses and drive real customer impact. You'll define and evolve the cloud infrastructure strategy, vision, and roadmap across public cloud, data centres, and on-premise environments … retirement-ensuring continuous improvement You'll drive commercial performance, including revenue growth, margin optimisation, and overall portfolio success You'll turn market trends, customer insights, and emerging technologies (like hybrid cloud and AI infrastructure) into actionable product strategies You'll build and manage a clear, forward-looking product roadmap ...

with regional leadership teams, you will convert market requirements into effective platform enhancements, ensuring a strong product offering, attractive value proposition, and an outstanding customer journey. The business is for a 1PL e-commerce platform. Their advanced technology offers fast and reliable delivery services. With 1st class, supply chain … pricing, promotions, and logistics solutions. Partner with regional and country leadership teams to identify growth opportunities and translate them into product initiatives. Leverage data, customer insights, and experimentation to optimise performance and drive continuous improvement. Lead, mentor, and develop a high-performing product team, fostering excellence in execution ...