1 to 25 of 62 Customer Insight Jobs in the South East

locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement, you More ❯

Senior Data Analyst - Customer Data Salary up to £50,000 2 days office based Brighton and Hove, Sussex Talent Hub are looking for an experienced Customer Data Analyst to join a thriving business based in Central Brighton. You will play a key part of their Customer Data … strategy at an exciting time for this successful company. Key responsibilities for this Senior Data Analyst job include: Lead the reporting, insight and analytics for the organisation, focusing on customer data and story telling, providing pro-active reporting and actionable insights. With a strong emphasis on customer acquisition and engagement and optimising lifetime member value. Regular monitoring and reporting on key customer data metrics. Support and provide guidance on the development of campaign and overall performance reporting, actionable insight and data-driven models for use across the customer lifecycle (e.g. engagement, attrition, life More ❯

and skincare connoisseurs, 111SKIN is also highly regarded by some of the most reputable editors and industry bodies. Whom we are looking for: A customer centric and data-driven CRM Manager to lead the channel, as part of the wider Ecommerce team. What you’ll do: As our CRM … Manager, you’ll be responsible for shaping and delivering the customer relationship and retention strategy, working cross-functionally with Marketing, Creative, Development and Customer Experience teams. You’ll lead the day-to-day operation of both BAU and lifecycle communications across email and SMS, oversee our customer segmentation strategy, and own the ongoing optimisation of our newly launched loyalty program. You will champion data-led decision-making, turning customer insights into initiatives that deepen relationships and drive long-term value. What success looks like: You will deliver a best-in-class CRM and retention program More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading More ❯

led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need … somebody to lead us through driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to More ❯

Head of Customer Success We are recruiting strategic and dynamic Head of Customer Success to lead and grow our newly formed Customer Success team. In this role, you will be responsible for ensuring customers have a seamless onboarding experience, driving long-term customer satisfaction, retention, and … growth. You will have the opportunity to join a fast-paced environment that values innovation, collaboration, and a customer-centric approach. The Head of Customer Success will play a key leadership role in defining the vision and execution of our customer and client success strategy in a … working cross-functionally with Sales, IT, and Operational teams to deliver exceptional service and value to our clients. Skills and Experience: Proven leadership in customer success, managing teams focused on onboarding and retention. Experience building high-performing, customer-centric teams. Cross-functional collaboration within matrix structure organisations. Strong More ❯

and performance. AI and Analytics Enablement: Partner with stakeholders to identify opportunities where AI and advanced analytics can enhance cyber security services, operations, or customer insights. Reporting & Visualization: Lead the development of interactive dashboards and business intelligence tools using Power BI to provide actionable insights to internal teams and More ❯

SaaS: Collaborate closely with the senior leadership to shape and communicate product vision and strategy. Develop and manage a clear product roadmap informed by customer insight, user testing, and data. Translate ideas into actionable product requirements and guide delivery with Engineering, Data, and Design teams. Ensure seamless integration … not essential. Proven track record of success in developing products with high quality user experience. Proven track record of success in leading high quality customer research and translating needs into product ideas. Experience in planning development roadmaps which correlate business strategy. Influencing skills; interacting with stakeholders and leading/… developing teams; with a customer led viewpoint. The right candidate has the ability to uncover customer needs, translate those needs into a set of product features and gain alignment on the delivery with the Engineering organisation, whilst being able to align to overall business and customer needs. More ❯

exp Collaborate closely with the senior leadership to shape and communicate product vision and strategy. Develop and manage a clear product roadmap informed by customer insight, user testing, and data. Translate ideas into actionable product requirements and guide delivery with Engineering, Data, and Design teams. Ensure seamless integration … not essential. Proven track record of success in developing products with high quality user experience. Proven track record of success in leading high quality customer research and translating needs into product ideas. Experience in planning development roadmaps which correlate business strategy. Influencing skills; interacting with stakeholders and leading/… developing teams; with a customer led viewpoint. The right candidate has the ability to uncover customer needs, translate those needs into a set of product features and gain alignment on the delivery with the Engineering organisation, whilst being able to align to overall business and customer needs. More ❯

a Data Analyst to join a dynamic team within a prestigious sports organization. This is an exciting opportunity to work on a variety of customer analytics projects, focusing on segmentation, churn, and retention using membership and event data. Key Responsibilities: Analyze customer data from membership and event sources … dataflows to ensure accurate and accessible data. Work closely with the CRM team to support campaigns and personalization strategies. Lead and contribute to key insight projects, including attendee profiling, membership renewal analysis, and booking traffic trends. Create and deliver data reports and dashboards using SQL and Python. Ideal Candidate … experience in a data analyst role. Strong SQL skills (essential). Experience with Python (preferred) and running monthly scripts. Familiarity with CRM teams and customer insight projects. Bonus points for experience with Salesforce and CRM Analytics . Excellent communication skills, with the ability to present insights clearly to More ❯

of gaming brands on the continent. To help us continue on our already impressive growth trajectory, we’re on the lookout for a Senior Customer Insight Analyst. This person will help us build a data led decision making culture; focusing on the impact of promotional activity and web … development, to deliver an improved customer experience, as well as commercial value to the business. Responsibilities As a FE developer, you will be an important member of a high performing Scrum team, delivering high-quality software and high-quality iterative releases. You will be participating in business requirements analysis … unit tests for them Participate in the analysis, diagnosis, and troubleshooting of the complex parts of the developed solution Cooperate with other teams and customer technical representatives to follow up solution development from requirements clarification to solution integration Integrate 3rd party code into the FE application. Reviewing the code More ❯

DATA INSIGHT ANALYST UP TO £70,000 LONDON A leading fintech company is looking for an Insights Analyst to join their growing team. This role offers the chance to collaborate with multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a … Data Insight Analyst , you will: Develop customer segmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise strategy. Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯

the data insights piece through a period of global expansion Collect, analyse and present data from a variety of sources including Web, User Journey, Customer Insights etc Desired skills and experience Extensive BI/analytics and insights experience - SQL/Snowflake/Thoughtspot Web or App eCommerce analytics Strong More ❯

Apex, Lightning, Visualforce—the whole toolkit). Integrating with enterprise data platforms like Informatica or GoldenSource to help drive data quality and unlock smarter customer insights. Partnering with global business units (Distribution, Insights & Analytics, and more) to turn business needs into tech that works. Taking ownership of CRM architecture More ❯

Global Customer Success Manager | Commodity Price Reporting & Analytics | PE-Owned | London (Hybrid) We are working with an industry-leading price-reporting agency (PRA) and information provider for global commodities , delivering critical price data, news, analytics, and events across agriculture, forest products, metals & mining, and new-generation energy markets . … Their data supports trading and risk management for businesses worldwide. The Role: As Global Customer Success Manager , you will own and manage a portfolio of global clients, delivering a best-in-class customer experience . You will work with complex, high-value accounts across multiple stakeholders, ensuring engagement … quarterly business reviews and account planning with Account Managers. Identify upsell and cross-sell opportunities, supporting revenue growth. Deliver onboarding and adoption plans , ensuring customer engagement. Monitor usage analytics to proactively address adoption challenges. Lead customer training sessions and ensure knowledge-sharing across teams. Collaborate with Sales, Product More ❯

and product drops. UX Optimisation: Ensure a mobile-first, conversion-focused experience. Project Management: Align internal and external teams to ship quality work fast. Customer Insight: Use feedback and support data to drive site improvements. Amazon Storefront: Own content, layout, and A+ updates for our Amazon presence. Ideal More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging the platform More ❯

to the CTO and be responsible for leading product management in 2 separate business units, steering product teams, and marketing. You'll bring together customer insight, commercial modelling, and delivery capability to turn strategic vision into market-ready, money-making products. You’ll be someone who thrives at … who thinks like a GM. ✅ You’ll need: A strong track record in product leadership, ideally in media tech, broadcast. Deep commercial awareness and customer understanding. Experience building and leading cross-functional product teams. High emotional intelligence, with integrity and authenticity in leadership. The ability to engage with C More ❯

and Innovation Work closely with the internal teams to develop customized solutions that deliver measurable value to clients Partner with marketing, product development, and customer success teams to align sales strategies with product offerings and customer experiences Provide feedback to product teams based on customer insights and More ❯

the forefront of Microsoft technologies, whilst collaborating with a global team of Microsoft experts. Essential Experience: Expertise in Microsoft Dynamics CE/CRM (Sales, Customer Service, Customer Insights) Proven experience as a Functional Consultant Configuration/Customisation of D365 CE Modules Knowledge of Power Platform (Power Apps, Power More ❯

off over the next few months. They are looking for a D365 CE Solution Architect to join their team, working exclusively on an enterprise customer delivering the full suite of CE and Power Platform solutions. You will be responsible for driving the project forward, leading the design and architecture … projects, particularly in with Public Sector Customers, working at the forefront of Microsoft technologies. Essential Experience: Expertise in Microsoft Dynamics CE/CRM (Sales, Customer Service, Customer Insights) Proven Design/Architecture experience across multiple end to end projects in Microsoft D365 CE Strong Functional Expertise in Dynamics More ❯

Senior Manager, Marketing Technology 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer … critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences. Manage … end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools. Collaborate across Marketing, Digital, IT, and Legal teams to ensure More ❯

Manager, Marketing Technology (Clienteling and CMS) 📍 London, UK | 🏢 Global Luxury Brand | 🕰 Full-time | Hybrid Are you passionate about marketing technology and creating seamless, personalized customer journeys ? Excited to lead transformative tech projects in luxury retail? A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their … Customer Insights and Experience team in London. This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe. 🔥 What You'll Do Lead the Clienteling platform strategy and … enhancements — helping frontline teams deliver more personalized customer experiences. Manage the end-to-end implementation of a new Content Management System , enabling richer, more dynamic content delivery. Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals. Oversee research, selection, deployment, and optimization of CRM More ❯

to drive development best practices. Leverage experience with C#, ASP.Net, Python, JavaScript, JSon, and Web API to extend Dynamics 365 first party apps, including Customer Service, Sales, and Customer Insight. Apply enterprise CRM experience to deliver multiple complex projects, preferably within the Financial Services or Banking industry. Engage … first party apps. Enterprise CRM experience. Track record of delivering multiple complex projects, with experience in Financial Services/Banking being beneficial. Excellent customer engagement and management skills. Strong written, verbal, and oral communication abilities, including experience with proposals and RFIs/RFPs. Salary: £85,000 per annum If More ❯

The ideal candidate is a B2B VP Marketing (Marketing Director) who's worked in fast paced, high growth Enterprise SaaS environments with a global customer base, who can demonstrate experience of driving revenue through effective lead generation, brand strategy and content. We’re seeking a high energy, highly vibrant … Director – B2B SaaS – Private Equity backed Key remit of role: Our client is an Enterprise SaaS provider with industry leading solutions and a prestigious customer base, backed by leading private equity investors, growing, and profitable. The VP Marketing (Marketing Director) is a strategic leadership role responsible for overseeing and … executing the company’s marketing strategies to drive lead generation, customer engagement and revenue growth across the business units. Leading a team of marketing professionals, collaborating with cross functional departments and contributing to the overall business strategy. The VP Marketing (Marketing Director) will work closely with senior leadership to More ❯