2 of 2 Customer Intelligence Jobs in the City of London

Senior Customer Success Manager - 12 Month FTC London (Hybrid – 3 days office-based in central) £60,000 - £68,000 + commission A high-growth, AI-powered customer intelligence platform is looking for a commercially driven operator to take ownership of their enterprise expansion strategy. The platform helps global brands turn unstructured customer data into actionable insight … account expansion into new use cases and budget lines Managing renewal strategies and reducing churn across key clients Tracking commercial metrics: NPS, usage, retention and performance KPIs Partnering with Customer Success to ensure programmes of work align with business objectives Acting as a commercial voice within the business, bringing clarity and structure to how the platform scales across enterprise … of revenue across a key set of customers. YOUR EXPERIENCE 6–12 years’ experience in a commercial or client-facing role Background in insight agencies, SaaS, BI platforms or customer experience Proven track record in identifying revenue opportunities within existing client relationships Comfortable navigating complex stakeholders and influencing at senior levels Excellent communicator with a commercial mindset INTERESTED? Send More ❯

Senior Customer Success Manager - 12 Month FTC London (Hybrid – 3 days office-based in central) £60,000 - £68,000 + commission A high-growth, AI-powered customer intelligence platform is looking for a commercially driven operator to take ownership of their enterprise expansion strategy. The platform helps global brands turn unstructured customer data into actionable insight … account expansion into new use cases and budget lines Managing renewal strategies and reducing churn across key clients Tracking commercial metrics: NPS, usage, retention and performance KPIs Partnering with Customer Success to ensure programmes of work align with business objectives Acting as a commercial voice within the business, bringing clarity and structure to how the platform scales across enterprise … of revenue across a key set of customers. YOUR EXPERIENCE 6–12 years’ experience in a commercial or client-facing role Background in insight agencies, SaaS, BI platforms or customer experience Proven track record in identifying revenue opportunities within existing client relationships Comfortable navigating complex stakeholders and influencing at senior levels Excellent communicator with a commercial mindset INTERESTED? Send More ❯