1 of 1 Customer Journey Map Jobs in Barking

digital transformation programmes, helping to redesign and improve services for residents. You'll use a range of service design techniques to understand user needs, map customer journeys, develop prototypes, and support the delivery of effective, accessible, and sustainable solutions. Working within agile, multidisciplinary teams, you'll collaborate … organisational priorities. Key Responsibilities Lead service design activities within digital transformation projects. Conduct discovery work using qualitative and quantitative research methods. Create customer journey maps, service blueprints, and design artefacts. Facilitate workshops and co-design sessions with residents, stakeholders, and service teams. Design, test, and iterate ...