1 of 1 Customer Journey Map Jobs in the East Midlands

RS Group is currently seeking a permanent Service Architect to join our team. As a Service Architect, you will design and develop IT services that meet and exceed customer and business expectations. You will be involved throughout the entire IT service lifecycle—from early strategy through design, transition, operation, and continuous improvement—ensuring services align with business goals … and requirements. This includes defining service standards, policies, processes, and architectures that guide implementation and operation of the services, while optimising the customer experience and service value. To excel in this role, you will leverage a mix of business analysis and service design skills, technical expertise across multiple domains, strong communication and negotiation capabilities, plus solid project and … includes a focus on aligning IT services with business goals and defining standards, policies, and architectures for implementation and ongoing operations through to continuous improvement (CI). Develop customer journey maps to ensure services are designed with optimal customer experience (CX) in mind, incorporating experience-level agreements (XLAs) alongside traditional SLAs. Ensure all aspects More ❯