1 to 25 of 42 Customer Journey Map Jobs in England

Job Title: Connected Car Customer Experience Design Manager - (phone number removed) Department : Commercial/Vehicle Connected Services Location: Warwickshire The Opportunity This is an exciting opportunity within the Vehicle Connected Services (VCS) Strategy team. As Customer Experience Design Manager, you'll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you'll represent our client's needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. … You'll be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end to end approach is defined and More ❯

journey, hands-on implementation of automation campaigns, and collaboration with product and engineering teams to launch website tests. What You'll Do Own Conversion Rate Optimization Map and optimize the complete customer experience from website visit through purchase and beyond Use analytics tools (GA4, PostHog/Mixpanel/Amplitude) to prioritize highest-impact optimization … opportunities Build data-driven customer segments using CDPs and analytics tools to personalize conversion experiences Push hard on key conversion metrics: traffic form completion quote purchase Identify conversion bottlenecks across our funnel and coordinate cross-functional teams to fix them Lead Website Experimentation Own our testing strategy and roadmap - identify A/B test opportunities across landing pages … onboarding, win-back sequences, and lifecycle marketing Create and execute promotional campaigns, discount offers, and conversion-driving initiatives Segment audiences and personalize messaging based on user behaviour and customer journey stage About you 5+ years in CRO, marketing automation, or growth marketing with B2C companies Hands-on experience with email automation platforms ( Customer.io ideal, Klaviyo/ More ❯

built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.Visit Our People page to learn … Kate Spade New York websites within franchise regions - Middle East, Africa & India. This role will focus on supporting franchise partners to build branded ecommerce platforms and manage the customer journey to drive site conversion through implementing best practices, online selling techniques, effective and personalised creative content, site merchandising, marketing initiatives, and collaboration with local buying teams … buys and key investments, offering performance insights to inform future buying strategies Manage and support Online Merchandisersto ensure optimal day-to-day trading through effective site merchandising and customer journey enhancements across monobrand and multibrand platforms Own the end-to-end product data and content process, ensuring timely launches of new collections, sales, and promotions across More ❯

Permanent Working Hours: 40 Hours Per Week, Monday to Friday Application Deadline: 29th August 2025 About Us: The Retail Performance Company is the consulting firm for the entire journey towards a customer-oriented transformation: from customer-centric strategy, through customer experience design, data analytics, to people empowerment and performance management. We have … made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. The Opportunity: We are seeking a proficient and dynamic Consultant to join our team for an exciting assignment with … Responsibilities: Help achievement of E-Commerce sales through retailer & non-retailer channels Develop and implement complete strategies to achieve and exceed revenue and profitability targets. Analyse market trends, customer behaviour, and competitive landscape to identify growth opportunities Use data-driven insights to identify and implement continuous improvements to site and category performance. Drive and implement on-site campaign More ❯

time, Permanent The Role: The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX/customer journey designs for consumer finance products. Key Responsibilities: Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings. … Created and tested working prototypes through customer research to bring digital requirements to life and improve user experience. Collaborated with Product Owners and business teams on customer experience design, research, backlog prioritisation, and user acceptance testing. Acted as a UX centre of excellence , ensuring consistency across key initiatives and aligning with brand, external agencies, and internal … stakeholders. Ensured all digital changes met Legal, Regulatory, and Conduct standards , supporting compliance and customer trust. Skills & Attributes: Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance More ❯

growth roadmap and using your expertise to grow top line revenues and guide commercial initiatives from our data. You'll own the analysis of the end-to-end customer journey, using our data stack ( BigQuery, dbt, Hex ) to create data models, data products, metrics and find insights that fuel our growth. You'll work closely with … to work autonomously, thrives when solving hard problems and wants to have individual and societal impact. What You'll Do Own Marketing Performance & Funnel Analysis Analyse the complete customer experience, from the first ad impression through product use to lifetime customer value. Develop and maintain core marketing data products, dashboards and reports that serve as the … performance. Using and evolving reporting, CRM, marketing, tagging and analytics tools, such as Google Analytics, Google Ads, Customer.io , Hex, Tag Manager, Posthog, Meta) Produce insights and measurements from customer performance data, identifying and prioritising the highest-impact opportunities for growth. Identify conversion bottlenecks across our key funnel stages and partner with cross-functional teams to resolve them. Investigate More ❯

innovation and employee well-being. Discover what our teams have to say about life at DeepL on LinkedIn , Instagram and our Blog . Meet the team behind this journey We're hiring a Head of Digital Lifecycle (Growth) to own and optimize the entire user lifecycle - from acquisition and activation through monetization, engagement, and retention. You'll lead … a lifecycle growth strategy across multiple customer journeys (self-serve, prosumer, and enterprise), with full ownership of funnel performance, experimentation, and cross-functional execution. This role requires a deeply analytical, product-minded growth leader who can identify the highest-leverage opportunities across the lifecycle and rapidly scale what works. You'll partner closely with Product, Marketing, Data Science … responsibilities Own and execute DeepL's end-to-end digital lifecycle strategy across self-serve and enterprise segments Drive activation, onboarding, engagement, monetization, and retention across the full customer journey Build and optimize funnel conversion from sign-up to paid, upsell, and expansion; own lifecycle KPIs Design and implement high-impact lifecycle experiments to accelerate user More ❯

through innovative payment solutions. Operating across the UK and Europe, they’re transforming how consumers manage unexpected costs. As they expand, they’re investing in CRM to drive customer retention and engagement. The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You’ll be the most senior … offers significant autonomy and visibility from day one. Key Responsibilities Develop and own CRM strategy and execution across email, SMS, push, and in-app. Build and optimise automated customer journeys using Braze and Hubspot. Plan and execute lifecycle campaigns to drive customer retention and increase LTV. Collaborate with stakeholders across Marketing, Product, and Data. Lead A … commercial and technical teams. Comfortable in a fast-paced scale-up environment. Desirable: Experience working as the sole CRM professional or in a small CRM team. Exposure to customer journey mapping and performance analysis. Interest in fintech, automotive, or consumer tech sectors. Benefits Up to £55,000 base salary Hybrid working (2-3 days/week More ❯

and participate in designing appropriate solutions. You will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with other research and design team … of working with Product Owners in grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural, Miro etc Understanding of … of the largest Facilities Management companies in the UK to develop a new mobile and web application Using Artificial Intelligence to estimate baggage arrivals at Copenhagen Airport, increasing customer satisfaction and retail revenue. Less time waiting for baggage allows more time to browse around the shops Essential Candidates must have the right to work in the UK Netcompany More ❯

through innovative payment solutions. Operating across the UK and Europe, they're transforming how consumers manage unexpected costs. As they expand, they're investing in CRM to drive customer retention and engagement. The Role This is a standalone CRM Manager position suited to an ambitious Senior CRM Executive ready to step up. You'll be the most senior … offers significant autonomy and visibility from day one. Key Responsibilities Develop and own CRM strategy and execution across email, SMS, push, and in-app. Build and optimise automated customer journeys using Braze and Hubspot. Plan and execute lifecycle campaigns to drive customer retention and increase LTV. Collaborate with stakeholders across Marketing, Product, and Data. Lead A … commercial and technical teams. Comfortable in a fast-paced scale-up environment. Desirable: Experience working as the sole CRM professional or in a small CRM team. Exposure to customer journey mapping and performance analysis. Interest in fintech, automotive, or consumer tech sectors. Benefits Up to £55,000 base salary Hybrid working (2-3 days/week More ❯

team of 23 people split across Product Marketing, Marketing Communications and Marketing Operations. Responsible for launching new products and services, supporting a number of Sales Channels, and creating customer campaigns and initiatives. The Marketing Communications Team ensure that the Sharp brand is presented correctly and delivers a wide range of strategic and tactical activity, contributing to our sales … results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement tools and content within HubSpot to … B2B marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self More ❯

team of 23 people split across Product Marketing, Marketing Communications and Marketing Operations. Responsible for launching new products and services, supporting a number of Sales Channels, and creating customer campaigns and initiatives. The Marketing Communications Team ensure that the Sharp brand is presented correctly and delivers a wide range of strategic and tactical activity, contributing to our sales … results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement tools and content within HubSpot to … B2B marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self More ❯

team of 23 people split across Product Marketing, Marketing Communications and Marketing Operations. Responsible for launching new products and services, supporting a number of Sales Channels, and creating customer campaigns and initiatives. The Marketing Communications Team ensure that the Sharp brand is presented correctly and delivers a wide range of strategic and tactical activity, contributing to our sales … results and success. Key responsibilities Design and deliver high-performing outbound and nurture campaigns using HubSpot, aligned with the customer journey and lead generation objectives. Work closely with the Marketing team as one team to ensure clear and consistent communication and alignment in nurture campaigns. Build and maintain sales enablement tools and content within HubSpot to … B2B marketing, with a focus on demand generation and sales enablement. Proven expertise in HubSpot CRM and marketing automation. Strong understanding of digital marketing trends, lead nurturing, and customer journey mapping. Experience delivering measurable results through outbound and nurture campaigns. Excellent communication, collaboration, and influencing skills. Commercially aware with a data-driven and creative mindset. Self More ❯

Customer Experience Strategist? London (Hybrid - 2 days onsite)?? Full-time | Up to £65,000 per annumOur client is a leading Technology Consultancy based in London, they are looking to expand their Customer Experience team with an experienced Customer Experience Strategist. You'll help shape and deliver customer-first strategies that drive measurable … impact playing a key role in transforming how businesses connect with their customers, using insight, creativity, and strategic thinking to power change.About the RoleAs a Customer Experience Strategist, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal … experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences.This role will give you exposure to high-profile projects and senior stakeholders from day one. You'll be involved in strategic planning, proposition development, and growing long-term client relationships.What You'll Be DoingLead the creation of customer strategies that span the More ❯

Senior Product Strategy Manager - Gamification and Customer Experience Location: London, UK Salary range: £80,000 - £90,000 + share options Reporting to: VP of Customer Success About Us Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record-breaking … global brands, but there's a missing link: we need clearer standards, smarter insights, and sharper execution. This role is all about crafting personalised user experiences, designing intelligent customer journeys, and driving engagement through gamification. It's ideal for someone who thrives at the intersection of Customer Success and Product, translating real user insights into impactful … scalable experiences. We're looking for someone who will Act as the strategic connection between Customer Success and Product, championing the end-to-end advocate experience and ensuring that every journey is personalised, purposeful, and high-converting. Continuously evaluate the performance of live customer programs combining usage data, client feedback, and advocate insights to More ❯

role will provide deep analysis (e.g. retention rates, channel performance etc.) and insights to optimise sales and marketing efforts. This role requires a strong understanding of data analytics, customer segmentation, and business intelligence tools, such as Salesforce and Tableau/Power BI. The Responsibilities Data Management & Reporting: Collect, QC, and structure CRM data from various sources, ensuring data … automated dashboards and reports using BI tools (e.g., Tableau, Power BI) to present insights and campaign attribution. Partner with internal teams to embed measurement thinking into every campaign. Customer Segmentation & Analysis: Analyse customer demographics, behaviours, and purchasing patterns to identify key segments and improve targeting and personalisation. Initiate sales opportunities/leads by navigating accounts and … and touch points are optimised for lead generation. Perform statistical analyses to measure segmentation effectiveness. Campaign Optimisation & Insights: Analyse the performance of marketing campaigns and sales efforts across customer segments, including creating KPIs around new data and added/created leads. Provide data-driven recommendations to improve engagement, conversion rates and ROI. Identify new market opportunities and trends More ❯

Act as the in-house CRM expert, advising and influencing senior leaders across Sales, Marketing, Digital, and IT. Use data and insights to improve engagement, conversion rates, and customer lifetime value. Stakeholder & Partner Management Run cross-functional workshops and sessions to define CRM needs, customer journeys, and capabilities. Oversee relationships with Salesforce partners to ensure on … time, high-quality delivery. Represent CRM at senior meetings, presenting results, investment cases, and transformation progress. Journey Mapping & Automation Design and deliver multi-channel journeys (email, SMS, print, retargeting). Introduce personalisation, behavioural triggers, and dynamic content to boost engagement. Maintain a library of reusable, brand-compliant CRM assets. Performance & Budget Management Define and monitor CRM KPIs across … scale transformations Strong Salesforce Marketing Cloud and Pardot expertise Proven track record managing external partners and agencies Skilled at running senior-level workshops and engaging stakeholders Experience in customer journey mapping, automation, campaign analytics, and GDPR-compliant CRM strategies Strong commercial awareness and budget management skills Preferred: 4-8 years' experience in senior CRM, digital marketing More ❯

Act as the in-house CRM expert, advising and influencing senior leaders across Sales, Marketing, Digital, and IT. Use data and insights to improve engagement, conversion rates, and customer lifetime value. Stakeholder & Partner Management Run cross-functional workshops and sessions to define CRM needs, customer journeys, and capabilities. Oversee relationships with Salesforce partners to ensure on … time, high-quality delivery. Represent CRM at senior meetings, presenting results, investment cases, and transformation progress. Journey Mapping & Automation Design and deliver multi-channel journeys (email, SMS, print, retargeting). Introduce personalisation, behavioural triggers, and dynamic content to boost engagement. Maintain a library of reusable, brand-compliant CRM assets. Performance & Budget Management Define and monitor CRM KPIs across … scale transformations Strong Salesforce Marketing Cloud and Pardot expertise Proven track record managing external partners and agencies Skilled at running senior-level workshops and engaging stakeholders Experience in customer journey mapping, automation, campaign analytics, and GDPR-compliant CRM strategies Strong commercial awareness and budget management skills Preferred: 4–8 years' experience in senior CRM, digital marketing More ❯

and appropriate governance are adhered to. Compliance and Data Privacy: Ensure adherence to regulatory requirements, corporate policies, and industry standards throughout the program lifecycle. Oversee the deployment of customer consent management systems to ensure data privacy compliance. Risk and Issue Management: Identify potential risks and proactively develop mitigation strategies. Resolve project issues in a timely and effective manner … implement continuous improvement practices for programme delivery . Key skills and experience for the Web Development and Marketing Platforms Project Manager/Business Analyst Experience with e-commerce, customer engagement tools, and data-driven marketing integrations. Marketing automation, and CRM platforms (e.g., MS Dynamics). Expertise in customer journey mapping, conversion rate optimization (CRO More ❯

and appropriate governance are adhered to. Compliance and Data Privacy: Ensure adherence to regulatory requirements, corporate policies, and industry standards throughout the program lifecycle. Oversee the deployment of customer consent management systems to ensure data privacy compliance. Risk and Issue Management: Identify potential risks and proactively develop mitigation strategies. Resolve project issues in a timely and effective manner … implement continuous improvement practices for programme delivery . Key skills and experience for the Web Development and Marketing Platforms Project Manager/Business Analyst Experience with e-commerce, customer engagement tools, and data-driven marketing integrations. Marketing automation, and CRM platforms** (e.g., MS Dynamics). Expertise in customer journey mapping, conversion rate optimization (CRO More ❯

deploy innovative digital solutions, participating in all stages from initial idea to launch and supporting applications in line with DevOps principles. Responsibilities Collaborate with your team to create customer journey maps, understanding customer experiences, and identifying opportunities for improvement. Work directly with customers to create wireframes and prototypes exploring potential solutions. Build solutions using More ❯

experiences and services that work seamlessly across teams, systems, and channels-ensuring we design with both customers and colleagues in mind. You'll apply user-centred design approaches to map journeys, identify pain points, and develop service concepts that integrate people, processes, and technology. Working cross-functionally with a wide range of departments and stakeholders, you'll champion collaboration … communication and an holistic approach to design that leads to simpler, more human experiences. Day-to-day you will be conducting research into customer and colleague needs, running or participating in workshops, mapping experiences and designing and testing service prototypes. If you're passionate about designing services, we'd love to hear from you. Here's what we … for: Relevant experience delivering service design projects in large organisations or complex service environments, preferably with a background in UX Design or UX Research. Proficient in user/customer research (qualitative and quantitative) and Service Design methods. Experience in creating customer journey maps, service blueprints, process maps, personas, service concepts and service prototypes Strong More ❯

our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call it Defining Possible. This mind-set goes beyond our customer solutions; it's the foundation for your career development and the impact we have within the community. So, what's your possible? Opportunity: This is more than just a … responsibilities: Confidently explain and present choices made in the final design to varying audiences Responsible for the creation of artefacts that support the lean process including wireframes, prototypes, customer journey maps, testing and research Able to lead the development of those features, ensuring the work is consistent and fulfils the design aims Lead small teams, being … Transition Group, Mind, and Women in Defence - we are passionate about growing and supporting our inclusive community where everyone can belong. Your career, your way - Shape your career journey with diverse roles, mentorship, and development opportunities that fuel your curiosity, channel your expertise, and nurture your passion. Looking for flexibility? Balance your professional career with your personal life More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … and process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … and process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand More ❯