2 of 2 Customer Journey Map Jobs in Staffordshire

with the global Services leadership team to shape the future delivery of value to our customers, emphasizing certainty of outcomes, speed, world-class customer experiences, and rapid time to value. You will play a pivotal role in achieving our ambitious goals. In this high-impact position, you will … build, lead, and develop a team of top professionals, including Support Engineers and Professional Services consultants, to deliver comprehensive customer experiences within key categories or portfolio offerings. Partnering closely with your peers, commercial units, and cross-functional leaders, you will help design and execute strategies that foster intentional … and prescriptive customer journeys. You will champion customer excellence, ensuring that our Support and Professional Services teams possess deep expertise in customer service and delivery best practices. Your leadership will be vital in empowering customers to unlock value, scale their success, and deepen their More ❯

how often (in days) to receive an alert: About the job you're considering You'll be in astrategic leadership role within Digital Customer Experience's (DCX) Business Technology practice in the UK. You will be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK … with the sales team to design, scope, and pitch innovative ServiceNow solutions to prospective clients. • Identify market trends and client needs, aligning Digital Customer Experience's ServiceNow offerings with those insights to drive sales growth. • Act as the primary point of contact for senior client and internal stakeholders … capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with HR processes and employee More ❯