1 of 1 Customer Journey Map Jobs in the West Midlands

for evolution? Come and join us! About the Role As a Digital Channel Manager, you will be responsible for managing, improving, and delivering digital projects that enhance our customer experience. You will support the development and optimisation of digital tools, web applications, and online platforms, ensuring they align with customer needs and business objectives. This role … digital tools and web applications, ensuring timely and cost-effective delivery. Work closely with stakeholders to scope project requirements, prepare business cases, and ensure all initiatives align with customer insights and business value. Identify, prioritise, and document enhancements to digital platforms, maintaining a structured backlog in line with the digital roadmap. Develop and monitor detailed project plans, ensuring … of our websites and other digital channels, ensuring they are user-friendly, engaging, and optimised for conversions. Work closely with the marketing team to align messaging, goals, and customer journeys across digital platforms. Collaborate with developers and designers to implement website enhancements and new features. Ensure digital platforms adhere to SEO best practices and accessibility standards. Monitor, analyse More ❯