Service Delivery Manager
Halifax, England, United Kingdom
Edenhale
ideally on Managed Service contracts. Main purpose of role: You will be responsible for the achievement of all service elements within this new key customer account and for demonstrating performance to key customer and internal stakeholders and working knowledge of ITIL is required. Key responsibilities: To ensure that … business objectives and service targets are exceeded, ultimately facilitating the successful retention of your customer account. Tasks required will include (but are not exclusive to): · Work to targets to achieve and exceed Key Performance Indicators (KPIs). · Understand the deliverables of the individual customer contracts with a view … to develop and improve the service offered by us to the customer throughout the lifecycle of the account. · Identify Service Levels not being met and liaise with involved departments to execute corrective action, lead Continual Service Improvement (CSI) as an imperative aspect of the Service Advocate role. · Help manage more »
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