2 of 2 Customer Requirements Jobs in Liverpool

to successfully implement the software for customers within given timeframes and manage their expectations and budget throughout the implementation phases. You will also act as the "voice of the customer," helping to shape the direction of the product strategy and roadmap. Building strong working relationships with internal teams such as Sales, Software Development, and Helpdesk is also a key … part of the role. Key Responsibilities Conduct demonstrations and consulting sessions (on the phone and in-person). Document and validate customer business requirements and map them to Concerto functionality. Advise customers on best-practice implementation approaches. Plan, manage, and communicate project progress, achieving milestones and maintaining momentum. Configure the Concerto application to meet customer requirements … data collation and manipulation tools like Excel. Familiarity with the concept of Software as a Service (SaaS) and project management methodologies. Excellent communication skills and the ability to build customer relationships. The ability to multitask and engage with multiple projects and customers simultaneously. Core qualities and attributes include being a self-starter, highly organised, adaptable, and a collaborative team More ❯

blend of technical expertise, client-facing communication, and project management. It's a great opportunity to gain experience in a fast-paced software environment and contribute directly to both customer success and product development. Key Responsibilities Conducting demonstrations and consulting sessions and documenting them with meeting minutes. Documenting customer business requirements and mapping them functionality. Utilizing industry … knowledge to advise customers on best practice implementation approaches. Planning, managing, and communicating project progress to achieve milestones and maintain momentum. Managing customer expectations regarding project scope, timeline, responsibilities, and risk management. Configuring the application to meet customer requirements. Providing follow-up consulting and assistance to customers. Assisting the Business Development Director with presales activities like product demonstrations … and accurate specification documentation for clients when system customization is needed. Assisting the Project Manager with project documentation, managing the delivery plan, and handling risks, issues, and budgets. Candidate Requirements A minimum 2:1 degree in Business, Computer Science, Maths, or Facilities Management. Strong proficiency in Microsoft Office products, particularly in collating and manipulating data in Excel. Familiarity with More ❯