1 to 1 of 1 Customer Requirements Jobs in Marlow

customers and sites, you will manage Helpdesk Engineers, and work closely with other SDM’s, Onsite Education Engineer teams and Account Managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Education Service Delivery … and rollout of mitigating actions to permanently fix the underlying issue Provide level 1,2 and 3 server, network and desktop technical support, diagnosing customer issues and providing a high level of first time fix Incident and problem management – taking over from 1st or 2nd line engineers where escalation … experience as a network manager/technical lead at a school or college Experience in managing or supporting projects Experience of working in a customer-facing role Supporting multi-site clients Education Service Delivery Manager – Skills & Experience: Intermediate level of knowledge and use of Microsoft Office applications All MS more »