4 of 4 Customer Requirements Jobs in Suffolk

Position: Customer Service Agent Job Description: Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology … manufacturers and their channel partners that serve commercial and government markets. Junior Customer Service Agent We are looking for an ambitious Customer Service Agent to join the team based in Newmarket (onsite position). After probation period, hybrid model will be applicable (3 days office/2 days … home). There are 5 excellent Customer Service Agents, including a Team Leader. They are the main point for contact for our UK & Ireland based clients, guiding our customers through the post-sales process. If you are enthusiastic, confident and love talking to other people - this role was created More ❯

services. Because of this, we are seeking technical expertise across multiple areas and functions - ability to work with pre-sales and internal teams on requirements gathering, creation of high-level and detailed design specs, ability to partner with development teams to automate configuration, delivery and support processes, and ownership … Experience with architecture and provisioning of solutions within MPLS or SD-WAN based environments Experience in network design and implementation based on high-level customer requirements TCP/IP and routing knowledge (BGP & OSPF). Experience with Customer Edge features such as Network Address Translation, VRRP/ More ❯

Work closely with our product and engineering teams to define, design, and enhance platform features specifically tailored for IT infrastructure solutions. Gather and analyse customer requirements, feedback, and pain points to inform the development of platform capabilities that meet their needs. Attend client meetings alongside Sales and Account More ❯

security teams to assist in the implementation of an effective product roadmap. Leads the implementation of enhanced network monitoring technology that aligns to customers' requirements and Gemini Evolution strategic direction. Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into Gemini Evolution. Strong … commitments. Ensures customers are kept informed throughout the lifecycle of any implementation work undertaken. Collaborates with teams across the business, adhering to policy, regulatory requirements, and standards of best practice. Supports GemEvo leadership initiatives. Proposes and implements ways to improve working processes within Gemini Evolution - both network and software … including experience with firewalls. Experience of working successfully within a team and individually. Proven track record of managing own workstack and delivering demand to customer requirements. Effective stakeholder management and experience of resolving conflict. Recognised as someone who can successfully coach and mentor others. Looking in: Leading inclusively and More ❯