1 of 1 Customer Requirements Jobs in Truro

Customer Success Executive – Media/Digital/SaaS Subscriptions Due to continued success and ambitious growth plans, gasworld is seeking a proactive Customer Success Executive to join our dynamic team. This is a fantastic opportunity to play a key role in our subscriptions business, working within an established and highly successful B2B company. We offer a collaborative and … the outskirts of Truro. While this role requires commuting distance from our office, we offer hybrid working after the successful completion of the probation period. The Role As a Customer Success Executive, you will be responsible for managing and nurturing relationships with our subscribers, ensuring high levels of engagement, retention, and satisfaction. You will be the voice of the … customer within the business, identifying their needs and helping to enhance their experience with our services. Key Responsibilities Client Relationship Management: Maintain and update customer records using Microsoft Dynamics CRM, ensuring accurate data management. Retention & Engagement: Conduct quarterly check-ins with clients to drive engagement and renewal rates. Customer Insights: Understand customer needs, motivations, and potential More ❯