Help Desk Administrator
Worthing, England, United Kingdom
Mitie
lead & the onsite client Take calls from customers in relation to reactive jobs and general enquiries and log onto Maximo ensuring correct and sufficient information is obtained from the customer to allow the jobs to be completed in a timely manner Minimise the number of duplicate jobs raised through regular reviews of open tickets Proactively chase and close jobs … daily reports and the Mozaic reporting platform Have a good understanding of the site operations and site locations Ensure the delivery of the services within the Mitie team, ensuring customer requirements are met and their needs anticipated at all times To undertake any reasonable additional request by the Site Lead to ensure that the overall service standard is More ❯
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