5 of 5 Customer Retention Jobs in Belfast

Description We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to … maximize customer satisfaction, retention, and growth. Job Responsibilities Customer Relationship Management: Serve as the primary contact for onboarding, training, and ongoing support for customers. Build strong relationships with customers to understand their goals and ensure their success. Onboarding & Training: Guide new customers through the onboarding process to ensure a smooth implementation of our product/service. … Conduct product demonstrations and training sessions tailored to customer needs. Customer Retention & Growth: Proactively monitor customer health and engagement, identifying risks and opportunities for expansion. Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities. Support & Issue Resolution: Act as the customer's advocate within the organization to resolve issues promptly. More ❯

applications through proprietary proof based scanning and predictive risk scoring. Location: Candidates to be already based in the United Kingdom, preferably Belfast Northern Ireland. Who You Are: Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer focused professional with Customer Success or Account Management experience in the Technology space. … You're the epitome of a self starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti's customer base. Your thrill of working within fast paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value … What You'll Be Doing: Leading all post sales activities for Invicti's customers through strong relationship building, product knowledge, planning, and execution Acting as the voice of the customer Working cross functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do Retaining long term partnerships More ❯

life cycle. We are looking for a proactive and results-oriented Renewal Manager to join our team. As a Renewal Manager, you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless … before their renewal date to discuss contract terms, value realization, and future needs. Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools. Collaborate with Sales, Customer Success Managers (CSMs) and Sales Engineers (SEs) to address customer questions or technical requirements. Proactively identify and address at-risk renewals, developing strategies to mitigate churn. Negotiate contract … terms and pricing to ensure a win-win outcome for the customer and Black Duck Software. Log all activities, updates, and customer interactions in Salesforce to maintain accurate renewal records. Identify and pursue upsell and cross-sell opportunities during the renewal process. Provide feedback to management on trends, challenges, and areas for process improvement. Requirements: Experience in account More ❯

discounts. Holiday Purchase Scheme Client entertainment expenses Coffee Dock, Fresh Fruit, Breakfast Fridays Company away days Referral bonus Why VANRATH? 20+ years specialist market knowledge and experience 96% client retention rate 15,000 + candidates placed over the past 20 years. 1000 + Google reviews and Nis highest rated recruitment agency. Bespoke CRM system Chosen recruitment partner, member More ❯

world's leading retail network, connecting trading partners around the globe to optimize supply chain operations for all retail partners. They support data-driven partnerships with innovative cloud technology, customer obsessed service and accessible experts so their customers can focus on what they do best. More than 120,000 companies in retail, grocery, distribution, supply, and logistics have chosen … our client as their retail network. You will join our Customer Success Team in a critical, post sales role. You are responsible for ensuring an outstanding customer experience throughout the entire lifecycle by aligning with and driving their strategic business goals. You will leverage your product expertise to create repeatable success processes, ensure high customer adoption, and … address customers' strategic goals and business challenges within the retail and supply chain space. Efficiently and effectively deliver specialised advisory and recovery services (e.g., revenue recovery support), ensuring high customer satisfaction, retention and long term value realisation. Monitor overall account performance, keep complex projects on track, and implement structured programmes to drive platform adoption, especially for low More ❯