2 of 2 Customer Retention Jobs in Egham

experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service … Lead and develop Dispatchers/Planners, Retention Specialists, Sales Order Processors, and Contract Administration teams Drive a high-performance culture focused on customer service, operational efficiency, and service quality Manage resource planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers ...

Account Manager to take ownership and support their portfolio of direct and third-party customers. This role will combine Account Management with Sales and Customer Success and you will take the lead looking after key direct customers that include large household names. You will use opportunities to upsell … portfolio of customers, but this will not be a pure sales-focused role. Your responsibilities will be to manage the strategic customer relationships and ensure customers gain maximum value from their platforms. Key Responsibilities: Managing and growing relationships with key strategic customers and 3PL partners Leading regular customer ...