5 of 5 Customer Retention Jobs in Surrey

Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers … from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may … to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities: Identify More ❯

revenue targets for all SaaS training products. Participate in, and lead, weekly SaaS program meetings to ensure deliverables are met to ensure sustained growth. Lead targeted initiatives that enhance customer acquisition and retention, leveraging market segmentation and competitive analysis to refine go-to-market strategies. Sales & Tender Management: Oversee the SaaS sales cycle, from lead generation to … deal closure, ensuring consistent achievement (and surpassing) of sales targets. Lead high-value deal negotiations and close complex sales cycles, ensuring long-term, profitable customer relationships. Successfully deliver key performance indicators (KPIs) such as lead conversion, pipeline velocity, revenue per customer, and market penetration. Lead the preparation, submission, and management of competitive bids and tenders for government and … reports on industry performance to support targeted sales and business development opportunities. Develop and implement training analytics frameworks and dashboards that measure key performance indicators (KPIs) for product adoption, customer engagement, student performance, contract expiry, and revenue forecasting/pipeline/performance. Use data-driven insights to inform product enhancements, sales strategies, and marketing campaigns. Use market segmentation and More ❯

to work remotely for the rest of the week. Position Position: Full time - permanent Location: London/Brighton/Gatwick/Hybrid We have an exciting opportunity for a Customer Success Executive to work in a critical role to facilitate our clients in having successful campaigns and meeting their objectives, utilising data and insights to evaluate campaign performance. Working … within our global brands division who produce dynamic international events and digital products, the role's aim is to ensure customer success, measure and support business goals, as well as improve customer retention and revenue. Reporting to the Digital Product Manager, the role will be the linchpin between our clients and sales team, acting as the … suggestions for improvement, helping to develop better solutions for our clients. What you'll be doing: Delighting Customers Understanding clients' marketing objectives and acting as the voice of the customer internally, through joining client and agency calls, working closely with internal teams and occasionally attending events and in-person client meetings Closely tracking campaign performance dynamics and providing actionable More ❯

Responsible for acquiring and onboarding key channel partners, then driving incremental growth through new logo acquisition in combination with existing customer retention and upsell. This role will have a defined list of key vendor resellers to onboard and own. Duties & Responsibilities Identify and onboard key partners to increase revenue and margin streams, adhering to vendor partner program More ❯

global clients or major regional accounts that are of substantial strategic and revenue generating importance.The Client Director will carry a sales quota and focus on client value delivery, client retention, and new business. What you will do: Gain access to and develop trust based, value added relationships with senior most technology leaders and their teams in large global … identifying new value delivery opportunities Become a trusted advisor for the client across all their primary locations. Lead overall account and territory strategy to drive YoY growth and retention Develop exemplary account solutions and license architectures - building account vision and strategy, and driving execution towards intended state Orchestrate … and marshal account planning and execution with cross-BU internal partners Drive high activity by coordinating prospecting strategies and driving prospecting execution Account management with the outcome of increased customer engagement and an increase in retention and account growth Quota responsibility aligned to a specific multinational account Build and demonstrate mastery of Gartner sales methodology and products More ❯