2 of 2 Customer Retention Jobs in Northern Ireland

with accompanying data science and software engineering professional services. Our clients and partners already include some of the biggest names around, and we're now looking to appoint a Customer Success Manager to help deliver our strategy. It's a great time to be joining Sonrai; over the past two years, we have: Successfully grown our customer base … across a range of biotech and pharma organisations globally Grown our team to 35+ and won multiple awards Opportunity & Responsibilities The Customer Success Manager will work closely with the Director of Customer Success and the wider Sonrai team to enable success of clients and partners, and promote client growth and retention. Specific Responsibilities include: Ensure clients within your … the role effectively. Work closely with technical teams to ensure client needs are met. Plan and lead internal and external meetings. Identify appropriate opportunities for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line More ❯

discounts. Holiday Purchase Scheme Client entertainment expenses Coffee Dock, Fresh Fruit, Breakfast Fridays Company away days Referral bonus Why VANRATH? 20+ years specialist market knowledge and experience 96% client retention rate 15,000 + candidates placed over the past 20 years. 1000 + Google reviews and Nis highest rated recruitment agency. Bespoke CRM system Chosen recruitment partner, member More ❯