2 of 2 Customer Retention Jobs in Warrington

Commercial team play a critical role in driving growth, profitability and market competitiveness by balancing customer needs with financial objectives while navigating competitive pressures and regulatory pressures. Reporting in to the Senior Commercial Manager, The ‘Commercial Manager – Migrations’ will work closely with key stakeholders across the business to accelerate the rollout of Full Fibre (FTTP) to its customer base. This role will oversee the business case development, end-to-end commercial execution and base management plans for a large-scale migration programme, ensuring a smooth customer transition whilst maximising profitability and reducing customer churn. Support on the development and execution of commercial strategy for network migration programme, ensuring controls in place to track and recognise … key KPIs across upsell conversion, profitability, customer retention and NPS Creation of business cases, working with Finance team on financial modelling, and monitoring of commercial opportunities and risks Analyse, define and select optimal customer cohorts for migration campaigns Develop promotional offers and clear guardrails for business use of these, to drive campaign conversion whilst protecting margin More ❯

a consultant by developing account strategies that provide the greatest opportunities to drive revenue. Responsibilities Provide general sales support (needs analysis, data review, and product demonstrations) Serve as the customer advocate and liaison for product management and development Prepare periodic forecasts and progress updates toward sales goals Qualifications Bachelor's degree or equivalent experience in Business 3+ years' of More ❯