Head of Client Success
- Hiring Organisation
- DGH Recruitment
- Location
- Horsham, England, United Kingdom
strategy, processes, and people that ensure clients achieve maximum value from the company’s products and services. This role will drive client satisfaction, retention, and growth by establishing a world-class client success function that blends proactive relationship management with operational excellence. Key Responsibilities Build and lead … insights. Experience creating scalable processes, KPIs, and success frameworks. Awareness and understanding of governance, risk and compliance frameworks. KPIs/Measures of Success Client retention rate Client satisfaction (NPS/CSAT) Onboarding success metrics Revenue retention and expansion Reduction in churn Team performance and engagement ...