1 to 25 of 53 Customer Retention Jobs in the South East

Customer Success Manager – SaaS/Technology Solutions We have an exciting opportunity for a Customer Success Manager to join a growing tech company providing innovative software solutions to clients across the UK and internationally. This is a client-facing role where you’ll be responsible for building strong, long-term relationships with a portfolio of accounts, ensuring they … gain maximum value from the products and services they use. You will be the go-to point of contact for all customer success matters – from onboarding to ongoing engagement – with a focus on retention, satisfaction, and expansion opportunities. This role offers a hybrid set-up from the Milton Keynes area with regular UK travel and occasional overseas … visits to customer sites. Location: Hybrid – commutable to Milton Keynes (UK-wide travel occasional international travel) Salary: £35,000 - £40,000 bonus excellent benefits Requirements for Customer Success Manager • Proven experience in Customer Success, Account Management, or Client Services roles • Demonstrable success in achieving KPIs around customer retention and satisfaction • Confident communicator with strong More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven … with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven … with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven … with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align More ❯

Aylesbury United Kingdom Job ID: JR APPLY NOW Job Title: Customer Success Manager About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by … be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter . Role Overview: As a Customer Success Manager with a deep passion for creating a world-class customer experience, you directly support and guide our largest customers throughout their product adoption and onboarding journey. … You are a trusted advisor, assisting customers in maximizing the value of our cybersecurity solutions, ensuring they can achieve their security goals. Working across our teams in Sales, Customer Value, Support, and Product, your role is pivotal in ensuring a seamless onboarding experience, while proactively managing the ongoing success of customers throughout their lifecycle to drive strong customer More ❯

games room, employee benefits package, hybrid working (2 days in office) The Role We are seeking a Lifecycle Marketing Manager to manage and optimise acquisition, retention, and customer lifetime value initiatives for a leading technology provider in the online auction sector. Reporting to the Marketing Director, this is a strategic and hands-on position with ownership across … the full customer journey. You will manage omnichannel communications, including email, SMS/WhatsApp, push notifications, and digital marketing, while using a sophisticated CRM system to deliver highly targeted and personalised campaigns. Key responsibilities include: Developing and executing CRM strategies to improve customer conversion, loyalty, and revenue Implementing strategies to attract, capture, and convert new visitor data Overseeing … CRM system management, ensuring data accuracy and user access control Analysing customer data to identify trends, segmentation opportunities, and personalisation strategies Producing reports to track KPIs and highlight improvement areas Ensuring compliance with data regulations, including GDPR Collaborating with agencies, designers, and data teams to optimise communications Supporting the implementation of Bloomreach CRM with agency partners Driving increased customer More ❯

games room, employee benefits package, hybrid working (2 days in office) The Role We are seeking a Lifecycle Marketing Manager to manage and optimise acquisition, retention, and customer lifetime value initiatives for a leading technology provider in the online auction sector. Reporting to the Marketing Director, this is a strategic and hands-on position with ownership across … the full customer journey. You will manage omnichannel communications, including email, SMS/WhatsApp, push notifications, and digital marketing, while using a sophisticated CRM system to deliver highly targeted and personalised campaigns. Key responsibilities include: Developing and executing CRM strategies to improve customer conversion, loyalty, and revenue Implementing strategies to attract, capture, and convert new visitor data Overseeing … CRM system management, ensuring data accuracy and user access control Analysing customer data to identify trends, segmentation opportunities, and personalisation strategies Producing reports to track KPIs and highlight improvement areas Ensuring compliance with data regulations, including GDPR Collaborating with agencies, designers, and data teams to optimise communications Supporting the implementation of Bloomreach CRM with agency partners Driving increased customer More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Lead Customer Success Manager (CSM), you will manage a portfolio of primarily French customer accounts and act as an ambassador of UKG's customer experience. You will develop a … deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators, aligning … our platform to achieve their business goals. Key Responsibilities Relationship Management Oversees key stakeholder relationships for UKG's high-value accounts Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Customer Advocacy And Sentiment Acts as the primary voice of the customer within UKG, driving significant improvements based on More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: one provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: to provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office You may also have experience in the following: Customer Success Manager, Customer Relationship Manager, Client Engagement Specialist, Account Manager, Client Advocate, Customer Satisfaction Specialist, Account Success Manager, Client Support Manager, Customer Retention Specialist … and Customer Experience Manager, etc REF More ❯

values accountability, working synergistically with one another, being inclusive of different perspectives, approaching all solutions & problems with compassion and empathy - we want to hear from you! The Opportunity: The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues … and collaborating with cross-functional teams to maximise customer satisfaction and revenue growth. What You'll be Doing: Strategic Account Management Develop and execute account plans to ensure client success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal Find Upsell, Cross sell, and Expansion opportunities and win additional business Maintain … weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Accounts and Churn Customer Advocacy and Issue Resolution Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services More ❯

on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯

on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯

on our Shopify Plus store, drive growth through experimentation and insight, and help bring the spirit of Savile Row to screens worldwide. From UX to CRO, campaign planning to customer retention, you’ll shape how our customers experience Drake’s in the digital space - with authenticity, delight, and a dash of irreverence. YOUR RESPONSIBILITIES Strategy & Leadership · Define … growth e-commerce platform. · Lead and mentor a talented in-house team, nurturing skills and driving performance. Site Ownership · Take charge of our Shopify Plus storefront: manage merchandising, UX, customer journeys, and CRO. · Work hand-in-hand with our creative, marketing, ops, and retail teams to ensure a joinedup, best-in-class brand experience. · Implement A/B tests … UX improvements, mobile optimisation, and SEO enhancements with a clear focus on performance. Performance & Growth · Partner with digital agencies to drive customer acquisition through paid search, social, and performance marketing. · Turn data into direction: monitor KPIs, site analytics, sales funnels, and user behaviour to continually refine strategy. · Improve key commercial levers: AOV, LTV, conversion rates, and retention. Customer More ❯

product team to improve the website and app, analyzing user behavior, testing new ideas, and driving product strategy. This role offers the chance to make an impact by influencing customer retention and product performance, with plenty of room for creativity and innovation. Key Responsibilities Lead A/B testing and experimentation to optimize product features and customer flows Analyze customer data to identify trends, improve app usage, and drive retention Collaborate with product managers and engineers to shape new propositions and features Use SQL to analyze large datasets, testing hypotheses, and generating insights Support pricing tests and assess product performance against business goals Help iterate on the website and app, continuously improving user More ❯

from within the Real Estate sector would be advantageous, though not essential. Responsibilities Professionally representing MRI and building mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and account development. Maximising opportunities for repeatable licence revenues. Recommending appropriate solutions and negotiating acceptable terms with the client. Achieving and exceeding all More ❯

our Data Engineering and Data Science colleagues, we make data a strategic lever to achieve H&B's goals. As a Loyalty or Retention Analyst in the Customer Growth Analytics team, you'll work closely with stakeholders across CRM, Lifecycle Marketing, Digital, and our Loyalty Programme to deliver high-quality dashboards and insights that improve customer engagement, retention, and lifetime value. You'll act as a trusted analytics partner—supporting campaign planning, analysingprogramme performance, and surfacing insights that shape personalised customer journeys. The Role Partner with CRM and Marketing teams to analyse customer segments, triggers, and behaviours that influence retention and reactivation. Support the Loyalty Programme team with insights … into member engagement, tier behaviours, benefit usage, and strategic KPIs. Build dashboards in Metabase that clearly communicate retention metrics, loyalty performance, and customer value trends. Write clean, efficient SQL to transform and extract data from large datasets across marketing, transactions, and customer interactions. Contribute to campaign measurement, A/B test design, and post-campaign analysis More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

deal flow and 50% of the private equity raised globally. About the Role We are looking for a proactive and experienced individual with a solid track record of managing customer relationships in the B2B SaaS space ideally within the Alternative Investments or Financial Services markets. Your Responsibilities Serve as the main point of contact for a portfolio of strategic … customers, ensuring their needs are met and value is continuously delivered. Acting as customer advocate develop and maintain strong, trusted relationships with customers, ensuring high engagement and satisfaction. Includes the ability to identify and effectively engage new stakeholders at the executive level. Lead strategic discussions with sales, SAMs and relationship managers, alongside customers to mutually identify opportunities for expansion … and deepening of the engagement. Identify at risk accounts and develop strategies to mitigate churn, ensuring customer retention. Maintain regular, proactive communication with customers, providing updates, addressing concerns and gathering feedback to provide insights to product and leadership teams to enhance our offerings. Track and report on key customer success metrics, including customer health, satisfaction, and retention More ❯

already successful brands and supercharge them. What youll be doing: Youll be responsible for the full end-to-end performance of the business, from product strategy, revenue growth and customer retention to operational delivery and innovation. This includes: Developing and delivering a clear growth strategy in line with wider group goals Leading and inspiring cross-functional teams … operations, product and development Owning the P&L and driving performance against key financial targets (including Rule of 40) Identifying market trends and evolving our value proposition to meet customer needs Working with central product and marketing teams to shape go-to-market strategies Representing the brands at external events and forging strong partnerships Championing team development, accountability, and … theres a strong culture of leadership development. Were looking for someone who: Has a strong commercial background and proven track record of owning and growing a P&L Is customer centric with experience in shaping strategy around customer and market demands Brings leadership experience across multiple functions within software, SaaS, or payments Is both a strategic thinker and More ❯

our HubSpot CRM platform within the Doordrop Media team in Marlow. This is a hands-on, strategic role where youll manage and optimise our CRM to improve sales performance, customer retention, and marketing effectiveness. About the Role What Youll Do Act as the primary HubSpot administrator , managing access, system health, integrations, and configurations, and keep up to … recommend improvements to maximise platform value. Maintain data accuracy and governance , including imports, deduplication, cleaning, and property management. Design, build, and optimise workflows, automations, and chat sequences to streamline customer journeys across Marketing, Sales, and Service. Create and maintain reports and dashboards , providing insights that improve sales, marketing, and service performance. Train, support, and coach teams on best practices More ❯

and leading a high-performing marketing team. Key Responsibilities: Develop & Execute Marketing Strategy: Own the marketing vision, developing a comprehensive strategy that covers user acquisition, engagement, brand awareness, and customer retention. Team Building & Leadership: Build, mentor, and lead a results-driven marketing team that can operate in a fast-paced, high-growth startup environment. Scale marketing operations as the More ❯

managing and growing a portfolio of existing B2B clients through all stages of their audio-visual (AV) solutions. This is a proactive sales and relationship management role, focused on customer retention, opportunity development, and revenue generation The Sales Account Manager must be IT savvy and client solution orientated. You must have the ability to deliver a product … Manager will participate in the following, but not limited to: Nurture strong relationships with existing customers and key decision-makers Conduct regular account reviews to uncover growth opportunities Understand customer needs and align solutions accordingly Work closely with external sales and technical teams to deliver exceptional service Meet and exceed sales targets across designated accounts Identify and pursue upsell … and cross-sell opportunities Prepare compelling quotations and follow up to close business Negotiate pricing and terms with confidence Deliver high standards of customer care and responsiveness Manage inquiries and resolve issues efficiently The successful candidate will have proven B2B sales or account management experience, ideally within a technical or solution focussed environment; corporate, retail or education sectors. You More ❯