1 to 25 of 41 Customer Retention Jobs in the South East

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty … long-term growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role ...

This Digital Customer Success Manager role combines Customer Success, digital marketing and analytics, giving you ownership of customer engagement programmes that drive adoption, retention and growth across a portfolio of SaaS customers. You'll use data, content and automation to deliver customer value … scale while working closely with Product, Marketing and Customer Success teams in a fast-growing software business. Client Details Our client is a global software business that provides technology solutions to retailers, helping them improve store operations, internal communications, task management, and frontline execution. Their platform is used ...

Customer Success Manager Are you passionate about building strong client relationships and delivering exceptional customer experiences? We're looking for an experienced Customer Success Manager to join a fabulous technology business and play a key role in driving customer satisfaction, retention, and long-term … bridge between customers, support, and product teams to ensure clients receive maximum value while helping shape its future development. The Role As Customer Success Manager, you'll take ownership of the day-to-day customer portfolio, proactively managing relationships, identifying opportunities to improve engagement, and ensuring customers achieve ...

Senior Consultant – Lifecycle & Customer Growth London/Hybrid5£55,000–£85,000 + bonus Are you an experienced CRM, lifecycle or customer growth consultant who enjoys solving complex marketing challenges? We’re working with one of the UK’s fastest-growing independent digital consultancies, helping ambitious brands improve … customer acquisition, retention and lifetime value through smarter marketing, data and technology. This is a senior client-facing role combining customer strategy, CRM, MarTech and project delivery. You’ll advise recognised brands, build relationships with senior stakeholders and lead projects that turn customer growth strategies ...

Morgan McKinley is looking for an experienced Customer Services - Customer Retention Manager with proven Customer Service and Account Management experience to work for a well established company based just outside of Horsham, West Sussex. This is a varied Customer Account Management role which will … service clients, customer relationship management, support operations and monitor product and customer feedback. Salary: up to 55K dependent on experience Location: Hybrid working - outskirts of Horsham Customer Account Manager duties: Provide regular updates on overall customer satisfaction Work closely with other teams to ensure customer ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment ...

experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service … Lead and develop Dispatchers/Planners, Retention Specialists, Sales Order Processors, and Contract Administration teams Drive a high-performance culture focused on customer service, operational efficiency, and service quality Manage resource planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers ...

transforming how we connect with customers—moving beyond one-off communications to creating seamless, connected experiences across every stage of the journey. As our Customer Retention Strategist, you'll play a key role in shaping this evolution, helping us deliver more personalised, omnichannel experiences that keep customers … engaged and coming back. You'll use customer data from multiple sources to uncover meaningful insights and identify opportunities to improve retention and customer lifetime value. Working closely with analytics and marketing teams, you'll turn those insights into data-led strategies and personalised journeys, ensuring ...

+ Bonus | Hybrid (London & South East) | FinTech Are you passionate about building long-term customer relationships rather than simply managing accounts? We're working with a fast-growing fintech business that's transforming the way recruitment companies access funding. Through a technology-led funding platform, they help recruitment agencies … improve cash flow, scale their businesses and operate with confidence. As they continue to grow, they're looking to appoint a Senior Customer Success Manager to take ownership of a portfolio of high-value clients, ensuring they maximise value from the partnership while driving long-term retention ...

Customer Success Lead (Up to £75,000) The Company My client is an innovative AI SaaS business operating within the PropTech sector. Its platform helps property managers, letting agents and residential operators automate many of the operational tasks that traditionally consume significant amounts of time, including customer communications … successful launch with a number of pilot customers, the business is entering an exciting growth phase and is looking for its first senior Customer Success hire to build and scale the function. Working closely with the founders and senior leadership team, you'll have the opportunity to shape ...

Client Services Executive , you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership … portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success. This is an excellent opportunity for an experienced customer-facing professional with a background ...

Reed.ai is looking for a Reed.ai Customer Growth Manager to join their team in Holborn, London. About Us Reed.ai is an early-stage AI company on a mission to transform how people find work and how businesses find talent. We're at an exciting stage of growth, building … environments and want to play a key role in shaping the future of recruitment. Overview We're looking for a high-energy, commercially minded Customer Growth Manager to help scale Reed.ai's customer base and maximise platform engagement. Your mission will be to drive adoption, activation, retention ...

Customer Growth Director London Customer Success Reports to Chief Customer Officer Hybrid Working The Problem We're Solving A fast-growing data & CRM platform business helps companies unlock the value in their first-party data. Our Customer Growth System (CGS) turns messy data into actionable intelligence … alongside delivery, with a clean line between adoption and implementation Why This Role Matters This role directly moves net revenue retention, client retention, and adoption, and our ability to scale beyond our first vertical. You'll work closely with the Senior Leadership Team, including Technology ...

years experience in an IT MSP or IT/Telecoms VAR at Account Director level. Working with your colleagues in specialist roles such as Customer Experience, Customer Success, and Product/Solution Sales Specialists, you will achieve this by: Helping customers understand, invest in and unlock the value … long-term goals, along with clearly defined steps to reach them. Proactively establishing professional and productive relationships with all relevant stakeholders in each Customer account. Assessing, clarifying, and validating customer requirements, needs, and goals on a consistent basis. Speaking with customer stakeholders on a regular basis ...

Customer Service Executive, you will be the first point of contact for customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management. Client Details Our client is a highly respected yet low-profile telecoms … provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success. Description Key responsibilities include ...

Customer Service Executive, you will be the first point of contact for B2B customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management. Client Details Our client is a highly respected yet low-profile … telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success. Description Key responsibilities ...

throughout their journey with us. You'll lead an experienced CRM team, own the CRM roadmap and work closely with Product, Data, Engineering and Customer Success to deliver high-impact campaigns that drive engagement, activation and retention. You'll also play a key role in delivering our FY27 priorities … Oversee the planning, execution and optimisation of CRM activity, maintaining high standards of campaign delivery, governance and reporting. Partner with Product, Engineering, Data and Customer Success teams to enhance the customer experience and deliver cross-functional initiatives. Drive improvements in candidate engagement, activation and retention through ...

Head of Sales & Customer Growth Central London £55,000 - £65,000 Basic + Uncapped Commission + Travel Expenses About Veritas Veritas is a growing technology solutions provider delivering Managed IT Services, Cyber Security, Telecoms, Managed Print, Document Solutions and Business Automation to organisations across the UK. We're looking … experienced Head of Sales & Customer Growth to lead our commercial function, develop our sales team and drive sustainable revenue growth across both new and existing customers. Reporting directly to the Directors, this is a key leadership role with the opportunity to influence business strategy, shape the sales function ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

performance insights.This role will play a critical part in measuring product performance, understanding user behaviour, and enabling teams to make smarter decisions that improve customer outcomes, operational efficiency, and commercial success.You'll work closely with Product Managers, Marketing, Operations, and User Research teams to build data solutions, deliver actionable … product performance measurement. Develop and manage dashboards and visualisations that provide real-time insights into key product and business metrics. Analyse data across the customer journey, including acquisition, engagement, retention, satisfaction, and revenue performance. Work with stakeholders to define KPIs and performance measures aligned to product strategy ...

+ performance related bonus Are you an ecommerce specialist with strong SEO skills, commercial instincts and a passion for building brilliant online customer journeys? Zachary Daniels is partnering with an established international sports and performance brand to recruit a Senior Ecommerce Executive . With a newly appointed Ecommerce Director … leading products online. The Role: You will play a key role in the day to day trading and optimisation of the website, using data, customer insight and SEO best practice to increase organic visibility, traffic, conversion and revenue. Your responsibilities will include: Managing daily website trading, merchandising and content ...

high-growth technology company that has ambitious plans to significantly increase recurring revenue over the next few years. With a strong product, impressive customer retention and exciting AI capabilities launching soon, you'll be joining at the perfect time. You'll report into an experienced Chief Revenue … business development. What You'll Be Doing Managing the complete sales process from qualification through to close Selling SaaS subscriptions Engaging multiple stakeholders across customer organisations Working alongside pre-sales consultants on more technical opportunities Building and maintaining a healthy sales pipeline Developing existing customer relationships through upselling ...

CyberSentriq is seeking a Chief Customer Officer to architect the customer retention and expansion function in a cybersecurity scale-up backed by PE. You will own GRR and NRR, run the full customer lifecycle from onboarding to renewal, and partner with the CISO and Product ...