2 of 2 Customer Service Administrator Jobs in the North West

Bay Freight is looking for an enthusiastic Customer Service Administrator to join our team in Stalybridge. The role of the Customer Service Administrator will be to provide general administrative support to the Customer Service Department to ensure that the needs of customers are being satisfied and a world class service is … in it for you? Competitive pay Life assurance & company pension Training & development opportunities (including CPC training) Modern fleet & equipment Free uniform & PPE Onsite parking Cycle to work scheme Long-service recognition awards (5, 10, 20, 30, 40 years) Exclusive employee discounts on retail, travel, motoring & leisure Your Role Will Involve: Assist with maintaining the CRM system to ensure all … Create a relevant and structured filing system to establish and maintain an organised department. Assist in the continual development of processes and procedures to improve operational efficiency. Maintain the customer service standards, service level agreements, policies and procedures across all customer service functions to ensure they remain accurate. Build and maintain working relationships with all More ❯

highly likely to progress to a permanent role as this company continues through this period of growth.You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.Is this you? Key Benefits: Full time 37 Hours a week Monday to Friday hours will be worked between 8am … cover the business needs once you are fully trained. If working the weekend rota, you will receive the days off through the week. Free parking 4 x death in service cover Private Medical Insurance (BUPA – Individual cover) Medicash (Health Cash Plan) – individual + up to 4 children) Salary Sacrifice Pension Scheme 2 days per year to take part in … volunteering activities for a local charity of your choice Your responsibilities will include: Gathering customer support tickets Liaise with customers by telephone/Teams to provide information or trouble shooting Make outbound calls to facility managers proactively asking questions or offer help/training Resolve customers’ service complaints and equipment issues by coordinating with the install and services More ❯