1 of 1 Customer Service Advisor Jobs in North Yorkshire

Customer Service Advisor Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as Customer Service Advisor. You will be responsible for providing exceptional customer service by supporting the business's award-winning range products and services. You will provide first line … customer service support, serving as the first point of call for end users when they require basic technical assistance. While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided. Role Responsibilities First point of contact for all inbound customer … to the end-user base Escalate unresolved issues to 1st/2nd line support Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool Ensure excellent customer service Manage requests for changes Experience Excellent customer service skills Strong desire for a career within More ❯