2 of 2 Customer Service Advisor Jobs in Reading

French speaking, customer service A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.Essential job functions … Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountabilityInvestigating & troubleshooting, analysing, finding resolution, validating … escalating and communicating with related stakeholdersThe ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.The technical professional we are looking for should have well-developed skills listed below:Experience in a customer-facing role (mandatory);Experience with SaaS (Software as a Service More ❯

French speaking, customer service A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential job … functions: Become a technical expert on the SaaS platform Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions; Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding … resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction. The technical professional we are looking for should have well-developed skills listed below: Experience in a customer-facing role (mandatory); Experience with SaaS (Software More ❯