4 of 4 Customer Service Advisor Jobs in the Thames Valley

A large telecoms company in Reading is seeking a French-speaking customer service advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential job functions: Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions (training provided) Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate … is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction and has the following skills:-. Experience in a customer-facing role (mandatory); Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); Experience with CRM & ERP systems - Salesforce and More ❯

Customer service A large telecoms company in Reading is seeking a customer service advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential job functions: Serve … as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions (training provided) Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders … The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction and has the following skills:-. Experience in a customer-facing role (mandatory); Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); Experience with CRM & ERP More ❯

A large telecoms company in Reading is seeking a customer service advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress. Essential job functions: Serve as Technical Customer Support … professional dealing with technical matters related to SaaS (Software as a Service) products and solutions (training provided) Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction and has the following skills:-. Experience in a customer-facing role (mandatory); Experience with SaaS (Software as a Service) solutions is a plus (not mandatory); Experience with CRM & ERP systems - Salesforce and SAP would be More ❯

tools and services to support business growth. Bókun acts as a booking engine, an inventory channel manager, a price management tool, and more. Founded in 2012, Bókun's customer base is global, ranging from local suppliers to Fortune 500 companies. About Tripadvisor Tripadvisor, the world's largest travel site , is on a mission to enable travelers to unleash … help them decide where to stay, how to fly, what to do and where to eat. What you'll do: As a Technical Customer Service Advisor at Bókun, you will undertake a variety of duties from troubleshooting technical issues to investigating in-depth, complex cases where your mediation and negotiation skills will be called upon … or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. Your key responsibilities will include: Handle English & Italian emails, calls, or chats according to company policy. Troubleshooting incoming issues, identifying root causes, and finding a path to resolution. More ❯