1 of 1 Customer Service Assistant Jobs in the South West

Our Library team at Harlow are now recruiting for a confident, organised and enthusiastic individual, with a passion in providing excellent customer service to join their team as a Customer Services Apprentice. Role Understand the needs of customers and deliver the best possible outcomes through excellent customer service Provide support and training to customers using information communications technology (ICT) equipment and software Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion Oversee and provide customers with guidance … in the use of self -service equipment Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities More ❯

Jobs are delighted to be working with our fast growing and reputable client within the telecoms sector who are now looking to recruit a Customer Services Assistant to join their expanding team. Full training will be provided for the suitable candidate. Working as part of the Customer Services team, this is a key role supporting and working closely with customers. The primary focus will be responding to customer requests and queries by phone, online chat and email to maximise customer satisfaction. Requirements of the Customer Services Assistant: Basic understanding of IT, technology … or telecoms and/or interest in technology. Strong customer service skills. Strong attention to detail. Good time management skills. Good administration skills. Computer literate. Confident and polite telephone manner. Team player. Highly organised. Proactive. Ability to multitask. Willingness to learn. Passion to drive business forward. Responsibilities of More ❯