A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a CustomerService Engineer. As a CustomerServiceEngineer, your role is all about providing exceptional second line technical support to a number of their UK based … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead CustomerServiceEngineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main … Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating More ❯
A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a CustomerService Engineer. As a CustomerServiceEngineer, your role is all about providing exceptional second line technical support to a number of their UK based … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead CustomerServiceEngineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main … Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating More ❯
Twickenham, London, St. Margarets and North Twickenham, United Kingdom
ARM
A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a CustomerService Engineer. As a CustomerServiceEngineer, your role is all about providing exceptional second line technical support to a number of their UK based … of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead CustomerServiceEngineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main … Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating More ❯
CustomerServiceEngineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a CustomerServiceEngineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯
CustomerServiceEngineer - Imaging Equipment - Field based Competitive base salary + company car + bonus + overtime (£45,000 OTE - Year 1) Siemens Healthineers is recruiting for a CustomerServiceEngineer to install, troubleshoot, repair, and maintain to a high standard; a range of state-of-the-art medical imaging equipment and address customer needs promptly and professionally. This is a field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of Siemens … other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and working order Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met Maintain good communications and team working with all Managers and Colleagues Understand and comply with Siemens Healthineers work More ❯
Black River Systems Company, a small, established research-oriented engineering firm headquartered in Utica, NY, is looking for a CustomerService Engineer. We are looking for someone who will be highly motivated, experienced to improve productivity, gather and research data, and improve customer satisfaction. They will be responsible for working directly with U.S. Government (USG) customers to … troubleshoot system issues and work to resolve them with the internal team. This position will support multiple Black River government programs. The qualified candidate will lead the service & maintenance initiatives to deliver solutions and prevent reoccurrences. A successful candidate will need to demonstrate problem solving skills, concise communication, accurate root cause analysis and persistence to identify and resolve reported … issues afield. Their technical expertise will lead the customerservice and maintenance team and manage those resources and their execution to KPI's. Responsibilities: • Manage the Help Desk Staff and Cases. • Develop Subject Matter Expertise on complex systems to determine root cause on failures afield. • Maintain Gitlab repository of Open Help Desk Cases. • Develop Technical Service Bulletins More ❯
