2 of 2 Customer Service Representative Jobs in Cheshire

Customer Service Representative - Dayshift Northwich | Full-time, Fully on site | 2 pm - 10 pm | NO WEEKENDS! Are you looking to build a career within tech? Start now! Are you passionate about delivering top-tier customer service in a fast-paced environment? Do you thrive on solving problems, supporting users, and collaborating with technical teams? Join … an established yet growing tech-driven company as our Customer Service Representative (CoE) and be the first point of contact for customer inquiries! What You’ll Be Doing: Act as the go-to contact for customer questions, requests, and basic troubleshooting via phone, email, or chat Accurately log, track, and escalate issues in line with … internal workflows and SLAs Work closely with cross-functional teams (including technical support and service delivery) to ensure smooth issue resolution Maintain a high standard of professionalism, empathy, and efficiency in every interaction Support continuous improvement by identifying trends and suggesting process enhancements What We’re Looking For: 1+ years of customer support or service experience Strong More ❯

Job Title : IT Customer Service Executive Location : Alderley Edge, Cheshire (Office-based, 5 days per week) Salary : Up to £35,000 base Why Join Us? Dynamic Workplace : Be part of a thriving, technology-driven organisation where your contribution truly matters. People-Centred Culture : Work within a close-knit, friendly team that values collaboration and open communication. Career Growth … Enjoy opportunities to develop your technical skills and advance within a supportive environment. Client-Focused Excellence : Join a company known for delivering exceptional customer experiences in the IT services space. Modern Workspace : Work from a well-equipped office in the beautiful village of Alderley Edge with excellent commuter links. Key Role Responsibilities Serve as the first point of contact … email. Troubleshoot and resolve basic IT issues or escalate them appropriately to technical teams. Build and nurture strong relationships with clients, understanding their needs and ensuring their satisfaction. Document customer interactions, issues, and resolutions accurately in internal systems. Collaborate closely with internal departments to ensure seamless service delivery. Key Attributes Required Prior experience in a customer service More ❯