1 of 1 Customer Service Representative Jobs in East Sussex

PURPOSE OF POSITION To exceed customer expectations of service and support and promote business growth. Managing a caseload and a number of key accounts, the CSR will be responsible for ensuring that our customer journey is as efficient as possible with timely advice, support and resolution of enquiries. Provide pre and post sales support and applications advice … and focus on continuous improvement of our service. ESSENTIAL FUNCTIONS Ensure customer enquiries are resolved within service level agreements Managing a caseload of customer enquiries Managing a number of key accounts, undertaking regular calls and meeting via teams to build customer relationships Providing advice and finding solutions for customer applications. Perform contract reviews on all … orders received to ensure compliance with customer contract or quotation before release to manufacturing liaising with the Production/Manufacturing as necessary. Clean and control orders, construct part numbers as required and pricing checks. Issue and follow up on quotations. Inform customers on actual status of their delivery dates. Administer all acknowledgements to the customer. Work with all internal More ❯