5 of 5 Customer Service Jobs in Angus

It is critical to fully engage with Customers, Employees, Partners, and Convergix Management Teams to communicate challenges, set expectations, and predict risks to be successful at delivering an extraordinary customer experience (ECE) as well as an extraordinary employee experience (EEE). What are the performance expectations for a typical day? Engineering Performance Management Accountable for all technical engineering performance … in all that you do A team player, willing to continuously and proactively collaborate, share, and seek information and guidance Self-driven to make a significant contribution to maximising customer service What does CONVERGIX Offer You? Here at CONVERGIX, we offer a generous compensation and benefits package including: Company Pension Life Cover Income Protection Annual leave ABOUT CONVERGIX More ❯

and methodologies (e.g., MS Project, Gantt charts, risk assessments) Strong commercial awareness , including familiarity with contractual and financial project elements Sound analytical thinking and creative problem-solving capabilities Strong customer service mindset with a talent for relationship-building A collaborative spirit with the ability to lead or contribute within a team A continuous improvement mindset open to new More ❯

Role: Senior IT Field Delivery Engineer Location: Field-based covering different areas (Dundee and surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide … required for this role. Key responsibilities: Will be required to undertake advanced diagnostics, repair, and replace PCs, Laptops, Printers, Servers, relevant network support, retail equipment, and associated peripherals. Complete customer rebuilds and configuration to desk. Assist other engineers in the delivery of service to our customers. Cover site roles where required due to planned or unplanned absence. Achieve … role. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real More ❯

trusted partner, capable of solving any industrial automation challenge. The Project Engineer is responsible for proactively offering technical support across projects, adhering to project schedule, budgets, quality standards and customer expectations. This is hands on role, and you will be expected to participate in team activities. What would a typical day look like? Assist Project Engineering Manager in organising … resources to meet project deadlines, budgets and customer requirements Be responsible for representing the team at company meetings and escalating any issues, including Gemba, Townhall and intra-departmental meetings. Support team improvements and development in performance, productivity and collaboration. Support and assist develop the technical skills of the project team, in partnership with the Project Engineering Manager. Act as … wider business and suppliers. Ability to organise, prioritise and maintain relevant information to support the business Excellent communication skills across all organizational levels Willing and able to travel to customer sites both nationally and internationally. Effective interpersonal relationship skills to create a positive and productive team-oriented environment with all departments. A proactive and flexible approach to work and More ❯

or to deal with spillages, dust build up or material recycling. We're going from strength to strength and the quality of our equipment, along with high standards of customer service, mean that we have grown to become a global leader. It is highly likely you will have worked in any of the following roles and/or More ❯