1 to 25 of 132 Customer Service Jobs in Scotland

Aspen Solutions and we are now recruiting. We provide Flexible IT sales and support our customers can trust. Our experienced team care about our customer’s needs and we always build long lasting relationships that challenge us to consistently be the best. We now have a fantastic opportunity for … sponsorship or visa support available for this job. Salary range: £25,000-£28,000 Key Relationships – Head of Commercial; Head of Finance, Head of Service Delivery; Sales Manager; External contractors and partners. Why come and work with us at Aspen? As part of the Aspen team, you will receive … Success in this role is defined by your ability to efficiently organise and prioritise tasks in a fast-paced environment. Your contribution to the Service Delivery Process is crucial, ensuring all required checks are completed before jobs are handed over to the Service team. You will demonstrate your More ❯

value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They … impact home. This is an exciting opportunity for an Administrator at the office in Livingston. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service, as well as supporting customer contacts via … phone, email and through self-service portals. LOCATION: Livingston JOB SPECIFICATION: Maintaining a high level of customer service for all support queries, as well as taking ownership of user problems. Supporting users/customers in all hardware support returns and repairs Managing the supply of new equipment More ❯

value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They … impact home. This is an exciting opportunity for an Administrator at the office in Livingston. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service, as well as supporting customer contacts via … phone, email and through self-service portals. LOCATION: Livingston JOB SPECIFICATION: Maintaining a high level of customer service for all support queries, as well as taking ownership of user problems. Supporting users/customers in all hardware support returns and repairs Managing the supply of new equipment More ❯

and leading provider of enterprise software in the Business Resilience Market. We provide software for Business Resilience to world leading brands along with a service that helps our customers execute their vision for success through Resilience. We are well known for our Service to our clients and our … and powerful tool on the market. What are we looking for and what will you be doing? We are looking for a Multi lingual Customer Service Analyst to join our Service Delivery Team to support our clients internationally. We are looking for someone who will be based … and follow it through to resolution, tracking and documenting it all the way. We are looking for a candidate who has experience in a customer facing environment, and has confidence supporting multiple clients globally on a day to day basis. It is important to take responsibility for each query More ❯

and maintain sustainable, cost-effective fintech services – including pensions dashboard. All our solutions enable financial organisations to save time, money and resources, enabling exceptional customer outcomes. Our team of experts have extensive knowledge and experience in the financial services sector and are passionate about delivering solutions that make a … difference. Role Overview The IT Service Desk Analyst is a part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues and requests. This role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the … organisation. Service Desk Operations Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service More ❯

value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … and you'll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You'll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You'll … satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would More ❯

to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store … team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customer service standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve … receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment More ❯

Service Engineer – Security What can Johnson Controls do for you? At Johnson Controls, we offer you a chance to be part of an innovative team shaping the future of a world that’s secure, comfortable, and sustainable. We are dedicated to enhancing how people live, work, and play, consistently … creating exciting opportunities for our employees to grow and thrive. What you will do As a Service Engineer, you will play a crucial role in servicing top-tier Security Systems, including CCTV and Access Control Systems. Successful candidates will uphold industry standards while delivering exceptional customer service … Ayrshire & Dumfries region. Join a market-leading brand, ADT Fire & Security, where your career opportunities are unmatched. How you will do it Deliver outstanding customer service to exceed internal and external expectations, building and nurturing effective customer relationships. Service devices responsibly, prioritizing safety to prevent injuries More ❯

Medical Field Service Engineer, Biomedical Systems **An excellent opportunity for a skilled biomedical or medical engineer to join a market leading manufacturer offering exceptional opportunities for career development** Basic Salary £45,000 Car Allowance £7,000 Pension Scheme Excellent Opportunities for Career Advancement Year End Salary Review The Role … Medical Field Service Engineer, Biomedical Systems Following planned expansion, they now seek to recruit a technically focused Biomedical Field Service Engineer, responsible for the planned preventative maintenance, service and repair of their range of technologically innovative patient ventilators, patient monitors, critical care systems and anaesthesia delivery systems … ensuring that the highest levels of customer service are maintained at all times. Your Background - Medical Field Service Engineer, Biomedical Systems To be considered for this exciting opportunity, you must be able to demonstrate: A competent background in a customer facing field service engineering capacity More ❯

value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They … impact home. This is an exciting opportunity for an Administrator at the office in Livingston. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service, as well as supporting customer contacts via … phone, email and through self-service portals. LOCATION: Livingston JOB SPECIFICATION: Maintaining a high level of customer service for all support queries, as well as taking ownership of user problems. Supporting users/customers in all hardware support returns and repairs Managing the supply of new equipment More ❯

the Maintenance and Repair of equipment used on large distribution vehicles. Our customers are even busier than ever before, so providing high levels of customer care is paramount for the success of our business as well as all of our employees. Duties and Responsibilities Installation, servicing and repair of … costs of stock used on contract accounts and maximising revenue generation in all areas. Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers. Ensure relevant safety checks are carried out on the company van on a daily basis. Maintain product and customer requirements knowledge to meet ISO9002 standards at all times. Liaise with central control and/or the service centre regarding job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders. Complete all relevant paperwork and online (PDA) requirements enabling central control and More ❯

information and/or recommendations. Work with internal teams to develop strategic marketing plans to ensure IPT products are fully embedded in customers' operations. Customer Service and Satisfaction Key point of contact in all matters relating to client concerns and needs, integrate commercial strategy with Field Advisors/… Engineers. Work directly with clients to optimize their software and service offerings. Ensure delivery of high-quality service, technical support, and project management by working closely with Field Advisors/Engineers. Accountable for soliciting, tracking, and reporting customer feedback via approved system/methods. Build and strengthen … client relationships to achieve long-term partnerships. Upsell and cross-sell IPT products and service offerings to clients. Secure opportunities to expand our services into different areas of customer operations and maximize the value of existing services. Manage and clearly document team performance and delivery. Address unsatisfactory performance More ❯

Field Service Engineer At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it … your story. This position reports to Service Execution Manager Your role and responsibilities This role will involve undertaking visits to customers' sites to provide breakdown repair, servicing, planned preventative maintenance, calibration contracts and installation/commissioning etc, on a wide variety ABB (Measurement & Analytics) products. You may be required … to provide 24x7 service cover on a rota basis and also factory-based workshop repairs. The successful candidate will be required to travel throughout the UK and occasionally overseas. Overnight stays away from home will be required. We are looking for the successful candidate to be based in the More ❯

Exceed guest and member expectations through excellent service. Follow up on feedback via various methods, including digital and hard copy. Pro Shops Provide excellent customer service and support customer needs and inquiries. Maintain shop displays and stock levels. Assist with creative ideas to increase sales. Golf Operations … sheets, including prepayments. Driving Range Provide and clear range balls, maintaining high standards. No prior experience required-training will be provided. Must have excellent customer service skills and a desire to learn about golf operations. Ability to travel to Dukes Golf Course is essential. Experience in hospitality or More ❯

in project management by leading and managing the delivery of projects on time, to the required quality and within the allocated budget, including primary customer contact. Lead and deliver a variety of projects to customer satisfaction, on time delivery with a beat the budget mindset while managing and … tracker, Lessons learned and Final acceptance testing. Maintain a detailed schedule (MS Project for complex jobs) with a clearly identified Critical Path, ensuring the customer and project team are aware of related constraints. Provide project leadership Liaising directly with customers to understand their needs (commercial and technical) Identify risk … areas and generate a plan to mitigate them Provide regular reporting to senior management and customer Budget validation and control Control all project changes that impact scope, schedule, budget or FAT/SAT Acceptance testing by using company tools and systems to log initial change requests from the Customer More ❯

in project management by leading and managing the delivery of projects on time, to the required quality and within the allocated budget, including primary customer contact. Lead and deliver a variety of projects to customer satisfaction, on time delivery with a “beat the budget” mindset while managing and … tracker, Lessons learned and Final acceptance testing. Maintain a detailed schedule (MS Project for complex jobs) with a clearly identified Critical Path, ensuring the customer and project team are aware of related constraints. Provide project leadership Liaising directly with customers to understand their needs (commercial and technical) Identify risk … areas and generate a plan to mitigate them Provide regular reporting to senior management and customer Budget validation and control Control all project changes that impact scope, schedule, budget or FAT/SAT Acceptance testing by using company tools and systems to log initial change requests from the Customer More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

We're looking for individuals with: Demonstrable experience in a Customer Service role within the pensions, life insurance or investment sectors. Proven expertise in handling sensitive customer situations with professionalism and empathy. Strong working knowledge of pensions industry and other retirement products. Strong communication and problem-solving More ❯

you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Home Connections role with EE. Why not use your skills to make a difference and join our Home Connections Team in EE … be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way. You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues and requests. This … role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk … performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print More ❯

their accounts. Your responsibilities will include: Daily Case Management: Handle a set number of cases allocated to you each day, ensuring timely resolution of customer inquiries. Customer Support: Provide exceptional service by addressing customer queries with attention to detail and professionalism. System-Based Tasks: Engage predominantly … in system-based tasks with a focus on maintaining accurate records and data management. Outbound Calls: Conduct outbound calls as necessary to resolve customer issues and provide updates. Target Achievement: Work diligently to meet set targets while maintaining the highest standards of service. What We're Looking For: To … Attention to Detail: A meticulous approach to work, ensuring all tasks are completed accurately. Target-Driven Mindset: A commitment to achieving goals and improving service efficiency. Excellent Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing. Why Join Us? Professional Growth: Gain valuable experience More ❯

is verified upon check-in and follow the procedure for each different payment type Supervise department employees ensuring the correct standards and methods of service are maintained Anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel Manage and motivate a team of … motivated, and professional in appearance and presentation to represent the Staycity Group Brand Always strive to provide our guests with the highest standards of customer care Eager to learn and develop Outstanding customer service skills and attention to detail Experience using Opera and excellent communication and interpersonal … skills are required for this role A self-motivator with attention to detail and a passion for customer service Demonstrate the ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business on a daily basis continuously No formal More ❯

enhance safety, and increase efficiency. At North, we are pioneering and fun. We build meaningfully, think bigger, and always strive to advance. Our diverse customer base and range of services make each day different. We prioritize the customer's perspective. Our values include knowing your craft, colleagues, customers … Security engineering team is central to our business. Multi-skilled across various technologies and products, our engineers have extensive knowledge built over many years. Customer service is a priority, and our engineers take pride in delivering top-quality work. This role includes mentored training and development, supporting individual … growth and future progression. Key Responsibilities: Install, commission, and service a wide range of field equipment including fire and intruder alarm systems, CCTV, access control, audio visual, and public address systems. Perform retrofit upgrades and extensions as part of remedial works. Deliver high levels of customer service. Interpret More ❯