1 to 25 of 143 Customer Service Jobs in Scotland

Safehinge Primera is seeking an outstanding leader to manage its Customer Service and Technical Support functions (Customer Care). This role can be based in either Glasgow or Blackpool and there will be some travel involved in this role. As part of the leadership team, the Customer Success Manager will work closely with the Sales and Operations Directors to deliver best-in-class service according to set goals and strategic business objectives. The Customer Success Manager, will make decisions and take action for the success of Safehinge Primera’s Customer Service and … Technical Support, to help provide an exceptional Customer Experience improving efficiency and achieving results. This role is highly rewarding and impactful work, helping support our customers and field team with maintaining life-saving products in the field The Customer Success Manager will build a scalable structure that inspires more »

Join our utilities client's team as a Contract Customer Service Administrator and be the heartbeat of our service excellence! This role, based in our clients Glasgow office, offers a fantastic opportunity to make a meaningful impact. Role Overview: As a Customer Service Administrator, you … provide top-notch support and assistance to our valued customers. This is a 5-days-a-week contract role, ensuring our customers receive unparalleled service every day. Key Responsibilities: Handle customer inquiries with professionalism and a customer-first mindset. Process customer requests, ensuring accuracy and efficiency. … Collaborate with internal teams to address and resolve customer concerns. Maintain detailed and organized records of customer interactions. Qualifications: Previous experience in customer service and administration Excellent communication skills and a friendly demeanor. Strong organizational skills and attention to detail. Ability to thrive in a dynamic more »

Job Title - Customer Service Executive Reports to - Customer Services Team Leader Department - Operations Salary - £25,000 Location - Glasgow Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We are now recruiting for a Customer Service Executive. As part of the team, you'll be responsible for delivering exceptional Customer Service support to Focus Group customers. Principal Responsibilities Manage incoming telephone calls & email correspondence from customers Identify, investigate and resolve a query, complaint or general enquiry from customers Communicate with customers moving to … other providers with the aim to maintain services Meet set targets & expectations for ensuring the best possible customer experience Record and track interactions with customers on the Focus Group CRM system Follow industry & company guidelines in relation to a customers' contract with Focus Group Keep up to date with more »

Customer Service Engineer MR/MI - Scotland - Field based Competitive base salary + company car + bonus + overtime (£42,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of … state-of-the-art medical devices and address customer needs promptly and professionally. This isa field role with considerable independence travelling to and working at customer sites. The role is primarily weekdays, with 12 weekend days rotated over a 12-month period. What are my responsibilities? Work in … cooperation with the Customer Care Centre to carry out service, maintenance, updates and installation of SiemensHealthineers products within your designatedproduct range and assist under supervision with other products. Ensure material parts are processed in accordance with policy Maintain all test equipment, tools and company property in good and more »

for: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Finnish , to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The Role Youll Be Doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a great … customer experience for Finnish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders and complaints Provide support to the team. The role will be working Monday to Friday 7:45am 4:15pm with the occasional Saturday. The Person : Fluent more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Danish, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Danish based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

opportunity: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Dutch, to start a new position now . The company are ideally situated just north of Newcastle … company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals. The job you will be doing: Taking inbound customer service calls. Handling a range of administration tasks. Delivering a … great customer experience for Dutch based customers both via email and on the telephone First contact resolution of customers and clients queries, requests, orders, and complaints Provide support to the team. The role will be working Monday to Friday, though in the future you may need to work more »

Customer Service Apprenticeship Program (SCQF Level 6) Salary: £15,600 per annum Duration: 18 months (Fixed Term) Glasgow Not even digitally ground-breaking products sell themselves. At Dell Technologies, we seek to give every one of our customers and partners a high-level, white-glove experience. This begins … Sales team in Glasgow to do the best work of your career and make a profound social impact. What you’ll achieve As a Customer Service Apprentice within Sales , your time will be split between work experience & off the job training with the support of our dedicated training … a specific account set of Public Sector customers. You will build on your confidence to successfully own the brand of Dell Technologies, ensuring every customer interaction is tailored and outstanding. Working to achieve your set targets by developing & building positive relationships with customers through digital communication Using problem solving more »

MAPAL Group is looking for a United Kingdom based Head of Customer Success 📍 As the Head of Customer Success , you will be responsible for leading and managing the Customer Success team to ensure the successful adoption, retention, and expansion of our customers. You will play a critical … role in driving customer satisfaction, loyalty, and advocacy by establishing and maintaining strong relationships with our customers. Your strategic vision and leadership will be instrumental in driving revenue growth and promoting customer-centricity throughout the organisation. This role reports to: Snr Director of Customer Success Accountabilities Leadership … and Team Management: · Provide strong leadership, guidance, and mentorship to the customer success team. · Build and nurture a high-performing team culture focused on customer satisfaction and success. · Set clear goals and objectives for the team, and provide regular feedback and performance evaluations. Customer Adoption: · Drive product more »

Application Support Analyst, 2nd Tier Desk Analyst, Social Care Customer Service, Idox Software Glasgow, Woking or Home based, UK About the role We are actively seeking to recruit a candidate into our Social Care team to assist in the support of primarily our Directory Platform, with some cross … team. The ideal candidate should have experience in web application support, troubleshooting and experience working with Developers to ensure a rounded experience for our customer base. Joining Idox as a 2nd Tier Service Desk Analyst opens up a number of career paths including Web Development, Project Management and … Professional Services, consulting and advisory work. As a member of the Service Desk team within the Public Sector Software Division, a 2nd Tier Service Desk Analyst also sets out a first-class Customer Service career path. This particular role supports our Social Care customers and software more »

MB588: Field Service Engineer Location: Glasgow and surrounding areas Salary: £26,000 - £36,000 DOE + Overtime OTE £31,000 - £41,000 Working Hours: 39 hour week + weekday and weekend overtime rates Additional Company Benefits: Training, Pension, Private Health Care, Daily lunch allowance (tax free), Customer Service … Bank Holidays. Overview: First Military Recruitment is proudly working in partnership with a fantastic equipment manufacturer business who are looking to recruit a Field Service Engineer on a permanent basis due to growth based in and around Glasgow. Duties and Responsibilities: This is a Field based role (working from … home) and will include visiting customer sites and providing excellent customer service to many varied clients. Duties will include carrying out preventative maintenance, repairs, installation, calibration/verification of weighing equipment and other equipment within interesting and varied industries such as aggregates & minerals, cement & concrete products, agri more »

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Customer Experience Manager. Sword provides dedicated and flexible IT modern managed services that enable customers to prioritise their business objectives whilst maintaining business continuity and … take on the responsibility of IT operations by delivering flexible, scalable, services enabling customers to focus on business performance. We are looking for a Customer Experience Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. … evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing all operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword Capability. Location: Aberdeen, Scotland. more »

Service Administrator (Engineering/Automotive) £23,000-£26,000 + Training + Bonus + Excellent Company Benefits. Commutable from Kilmarnock, Hurlford, Kilmaurs, Dreghorn, Stanecastle, Fenwick, Galston Are you a Service Administrator/Customer Service Advisor looking to work for a well-established business who have a … development opportunities? On offer is a great opportunity to further your career within a well renowned company, you will be trained to become a Service Administrator all whilst working in a fun, friendly, tight knit team on a Monday to Friday basis. In this varied, fast paced position you … will build relationships with the company's vast customer and client base as well as developing your own skillset through specific industry training. The company are specialists in their field and have an excellent reputation for taking care of their workforce, they are looking to expand further and add more »

Service Administrator (Engineering/Automotive) £23,000-£26,000 + Training + Bonus + Excellent Company Benefits. Commutable from Kilmarnock, Hurlford, Kilmaurs, Dreghorn, Stanecastle, Fenwick, Galston Are you a Service Administrator/Customer Service Advisor looking to work for a well-established business who have a … development opportunities? On offer is a great opportunity to further your career within a well renowned company, you will be trained to become a Service Administrator all whilst working in a fun, friendly, tight knit team on a Monday to Friday basis. In this varied, fast paced position you … will build relationships with the company's vast customer and client base as well as developing your own skillset through specific industry training. The company are specialists in their field and have an excellent reputation for taking care of their workforce, they are looking to expand further and add more »

is an exciting opportunity to assist in the continuing success and growth of our Scotland locations and surrounding areas and ensuring a first-class service to all our customers. About Us Our reputation has been built by consistently offering our customers a personal service and quality cars which … are superbly presented. Whilst we have grown, certain qualities have remained constant: our total commitment to customer care and recognition that it is the small touches that make the big difference. Renting a car must be as close to ownership as possible. The car must look pristine well cared … for and well presented. The experience must be hassle free. Our service must be first rate: an easily obtained quote; a straightforward booking experience; choice of pick up or delivery to a specified address; competitive terms and minimal paperwork. Above all else, choice. A glorious choice of the most more »

Customer Service Engineer MR/MI - Scotland - Field based Competitive base salary + company car + bonus + overtime (£42,000 OTE - Year 1) Siemens Healthineers is recruiting for a Customer Service Engineer to install, troubleshoot, repair, and maintain to a high standard; a range of … state-of-the-art medical devices and address customer needs promptly and professionally. This isa field role with consid... APCT1_UKTJ more »

JOB TITLE : Telecoms Service Centre agent REPORTING TO : Fibre Operations Coordinator CONTRACT : Full Time, Permanent, Flexible Working Options Are you passionate about customer service and operations? This could be the job for you! Circet's Service Centre in Selkirk, Scotland, is hiring! We are looking for … multiple agents to join our service centre and support our Fibre Engineers deliver to customers and clients daily. JOB PURPOSE: Responsible for ensuring that Circet Home completes as many Fibre jobs successfully daily as possible and then closing jobs down to allow us to bill the clients accurately. Daily … the FOS will communicate regularly with our Fibre customers, Fibre client contact centres engineers and Supervisors throughout the UK via both inbound and outbound service calls, e-mail and webchat. The FOS will be responsible for all Fibre engineer processes such as Start My Day, Timeslot Adherence, Engineer Utilisation more »

MAPAL Group is looking for an Edinburgh based📍 Customer Care Manager. This role reports to Customer Care Team Lead. At MAPAL Group , you will find a fast-paced, agile, and multi-cultural work environment where we move quickly to meet the needs and surpass the expectations of the … world’s largest hospitality providers. Our passion for customer service will make us the clear new market leader in hospitality solutions for hotels, pubs, restaurants, and institutions. With the continued expansion of our business, we seek qualified candidates who share our vision, values, and commitments to superior customer service and market growth. The key to our success is the commitment to equal opportunities that we offer. A Customer Care Manager forms part of our Customer Care Team. A team of Customer Care Managers who operate on a ‘one to many’ business module, providing more »

that ensure compliance with legislation and regulations. Additionally, you will be responsible for overseeing procurement and commercial operational relationships in relation to IT and service contracts. Key Responsibilities include: * Managing and optimising software license procurement and compliance, including driving cost efficiency * Providing effective management and support to a team … development of a team of skilled IT professionals * Previous knowledge and experience in license management. * A candidate who strives to instill a culture of customer service excellence * Previous relevant work experience in IT environment * Experience of the maintenance and development of processes across a complex organisation * Proficient in … Microsoft O365, particularly Excel and Word * Customer Service Culture: Evidence of instilling a culture of customer service and technical excellence LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy more »

career with an established and growing company, were delighted to share a newly created opportunity to join the Sword team in the role of Service Delivery Manager, supporting delivery of our Subsurface Data Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager … who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we are continually improving to meet their evolving needs whilst developing the financial performance … of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword, we are proud of cultivating a respectful workplace more »

the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts to join the team and help support the businesses. They are hoping to offer the successful candidate somewhere in the region of … per annum, but this is dependent on experience. Responsibilities: Timely Response: Address inbound technical helpdesk tickets and calls promptly within the agreed-upon timescales. Customer Service: Deliver exceptional customer service, ensuring consistent updates and clear communication regarding ticket resolution. Problem Resolution: Utilise tools to assist merchants … Maintain excellent attendance and reliability, with a willingness to adapt to varying work hours and workloads. This role emphasises the importance of efficiency, communication, customer satisfaction, and accountability in providing technical support. Who they are looking for: Able to communicate with customers, internal and external, through written medium and more »

Fantastic Healthcare and Pension Scheme. About the Role Be able to communicate effectively with a broad range of users at various levels. Engaging with service users from a range of different roles from Lecturers to E-Learning Designers to IT Managers. Managing and mentoring of 21 st Line Support … product team. Educate customers in best practices when using our products and services. About You Min of 3 years experience in similar role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and internet technologies Ability to work to service level … agreements and prioritise workload accordingly. Desirable Good understanding of video conferencing technology and collaboration software. Experience of using HubSpot Customer Service Tool desirable Ifyou are a driven and ambitious IT Support Mangerlooking for a new challenge, this could be the perfect role for you. Don't miss out more »

Fantastic Healthcare and Pension Scheme. About the Role Be able to communicate effectively with a broad range of users at various levels. Engaging with service users from a range of different roles from Lecturers to E-learning Designers to IT Managers. Managing and mentoring of 2 1st Line Support … product team. Educate customers in best practices when using our products and services. About You Min of 3 years' experience in similar role Excellent Customer Service Skills and Customer Success driven. Excellent working knowledge of web-software and Internet technologies Ability to work to service level … agreements and prioritise workload accordingly. Desirable Good understanding of video conferencing technology and collaboration software. Experience of using HubSpot Customer Service Tool desirable If you are a driven and ambitious IT Support Manager looking for a new challenge, this could be the perfect role for you. Don t more »

Join Sky as a Contact Centre Service Advisor in our Livingston contact centre earning £23,750 rising to £24,750 per annum on completion of your Starting Out training with the opportunity to earn up to 10% bonus every year too. Its our people that make Sky a truly … want to talk about billing or upgrading their package Learn about our products and how to have great conversations with customers Spend time understanding customer needs and recommend Sky products that will improve the customers viewing, online and/or mobile experience Be part of a supportive, fun, and … friendly customer service team Work 37.5 hours on our Monday to Friday 1200-2000 with a 1 in 4 Saturday shift pattern. When our customers need us most you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to more »

Were looking for an experienced and ambitious Service Manager to work at our Inverness BMWbranch. Hours Full time, Monday Friday 8am 5:30pm (30 minuteslunch). Alternate Saturday shift, depending on branch opening hours. About the role As a Service Manager for Arnold Clark, you will have full … responsibility for delivering consistently excellent customer service and making sure both the retail area and workshop are maintained to the highest standards. As well as managing and coaching staff, setting goals and objectives, and making sure youre compliant with policies and procedures, youll ensure the daily smooth running … This role would suit an experienced automotive manager with lots of fantastic ideas and a proactive, positive attitude. Day-to-day duties Managing a service team of technicians, advisors and support staff, and making sure productivity and efficiency targets are achieved. Making sure all the servicing work that takes more »