1 to 25 of 30 Customer Service Jobs in Scotland

CONVERSATIONAL DESIGNER - VOICE/AI/CUSTOMER EXPERIENCE/CONVERSATION DESIGN Up to £575 per day | Inside IR35 | 6-month contract | Edinburgh | Hybrid THE DETAILS £525 - £575 per day Inside IR35 6-month contract Edinburgh Hybrid - 2 days per week on-site Major enterprise customer service transformation … programme We're looking for an experienced Conversational Designer to join a major enterprise customer service transformation programme, with a particular focus on designing effective voice-based customer interactions. This is a 6-month contract offering up to £575 per day Inside IR35 and requiring 2 days ...

Customer Service & Sales Advisor | Larbert, Falkirk | £26,520 + uncapped bonus | Start Monday 2 November Are you brilliant with customers and happy to sell when it genuinely helps? We're recruiting Customer Service & Sales Advisors to join a contact centre in Larbert, supporting … best-known mobile networks. You'll get full paid training and a permanent contract from day one. The role As a Customer Service & Sales Advisor, you'll take inbound calls from pay-as-you-go mobile customers who are having trouble topping up. You'll sort the problem ...

Customer Service Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Capgemini, Inverness Hours: 37.5 hours per week, Monday to Friday, between 7am-6pm Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this … role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues ...

Customer Service Advisor (4 on/4 off) Salary: £16.11 per hour (Combined standard rate and shift allowance) Location: Capgemini, Inverness Hours: 4 on/4 off shift pattern (18:00-06:00 nights, 06:00-18:00 days) once trained. The initial training period will be Monday … Friday day shift Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. ...

Customer Service Advisor (4 on/4 off days) Salary: £13.45 per hour (Living Wage Employer) Location: Capgemini, Inverness Hours: 4 days on/4 days off shift pattern, working 6:00am to 6:00pm once trained. The initial training period will be Monday to Friday day shift … Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What ...

Customer and Networks Support Supervisor Hamilton, Glasgow Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Networks team is growing, and we're excited to welcome a talented Customer and Networks Support Supervisor to join us. As Customer and Networks Support Supervisor, you will lead and support our Technical Administrators and Network Coordinators, making sure workloads are managed effectively and customers receive a high-quality service. You will help our team thrive through clear objectives, regular ...

years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. We’re looking for an organised, customer-focused HP Frameworks Administrator to join the team in Livingston. Working as part of the team, you’ll be responsible for managing the administration … around HP products and framework requirements, ensuring orders, requests and customer information are processed accurately and efficiently. You’ll act as an important point of contact for customers and internal stakeholders, taking ownership of queries and ensuring actions are followed through to completion. At XMA, our people ...

technology and services provider as a 2nd Line IT Support Technician. Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within agreed SLAs, supporting project activities, and troubleshooting hardware, software, network, and peripheral issues. The position requires strong knowledge of Windows environments, networking … Active Directory, ServiceNow, and customer service, along with the flexibility to travel to multiple sites using a company-provided vehicle and a valid UK driving licence. Location: South Street, Glasgow Contract Dates: 1 Dec 2026 to 03 May 2027 Pay Rate: An hourly rate, in-scope IR35 ...

Edinburgh | Permanent | £32,000 - £36,000 We're currently recruiting for an experienced 2nd Line IT Support Engineer to join a well-established Managed Service Provider based in Edinburgh. This is an excellent opportunity for a technically capable support professional who enjoys troubleshooting complex issues, working across a broad … technologies, and supporting multiple client environments. Working as part of a collaborative technical team, you'll take ownership of escalated support tickets, deliver exceptional customer service, and contribute to ongoing projects and infrastructure improvements. Key Responsibilities Troubleshoot and resolve complex Microsoft 365, Windows, server, networking and endpoint support ...

Support Technician Edinburgh | Permanent | £26,500 - £29,500 We're currently recruiting for an IT Support Technician to join a successful and growing Managed Service Provider based in Edinburgh. This is an excellent opportunity for someone with at least 12 months of IT support experience, or a recently completed … gain exposure to a wide range of technologies, clients and support challenges while receiving structured training and career development. Working within a busy service desk team, you'll be responsible for delivering high-quality technical support, managing support tickets, and helping clients resolve a variety of IT issues. ...

solutions to SMEs. As part of our employee-owned 'Purple Army', you'll join a collaborative team focused on expertise, trust and delivering exceptional service to our partners. The Role: We're looking for a Telecoms Maintenance Engineer based in Fife to support customers across Scotland and the North … with a basic IT support element. You'll install, maintain and troubleshoot hosted voice, telephony and connectivity solutions, attending both planned installations and reactive service calls. You'll become a trusted face for our partners, providing excellent customer service while taking ownership of incidents through to resolution. ...

branch. This is a varied role that plays a vital part in ensuring the smooth day-to-day running of our transport, administration, and customer service functions. Working closely with the Branch Manager, Internal Sales team, and Drivers, you will help improve operational efficiency, allowing key team members … focus on delivering excellent customer service and business growth. Key Responsibilities Manage transport administration, ensuring all vehicle compliance is maintained, including booking and monitoring PMIs. Complete driver hours legislation paperwork and maintain accurate transport records. Plan and coordinate daily vehicle routing. Handle all transport-related administration and paperwork. ...

Collaboration with peers and promote a culture of knowledge sharing. Analyst Expectations To meet the needs of stakeholders/customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements … processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver ...

testing practices to ensure proper code design, readability, and reliability. Analyst Expectations To meet the needs of stakeholders/customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements … processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver ...

client, who are industry leaders in their industry, are looking for a Field Service Engineer to join their field operations. Any experience with white goods, electro mechanical or working in the field, ideally for 1 year would be suitable as full cross training will be given. This role … with basic experience. The business provides a wide range of solutions to the world’s leading banks, retail and commercial institutions. As a Field Service Engineer, you will provide technical support to our client’s customers by carrying out maintenance on a range of ATM's, Self-service ...

client, who are industry leaders in their industry, are looking for a Field Service Engineer to join their field operations. Any experience with white goods, electro mechanical or working in the field, ideally for 1 year would be suitable as full cross training will be given. This role … with basic experience. The business provides a wide range of solutions to the world’s leading banks, retail and commercial institutions. As a Field Service Engineer, you will provide technical support to our client’s customers by carrying out maintenance on a range of ATM's, Self-service ...

person customers turn to for specialist support across their systems, handling hardware and software issues, maintenance calls and implementation requests within agreed service levels. You'll also cover for Site Engineers when needed, run scheduled Tech Bars and help customers with day to day IT support. Most of your … working time will be spent on customer sites, so you'll need to be comfortable travelling and adapting to different environments. Occasionally, an assignment may take you further afield, with hotel accommodation provided. Please note that you will need a full UK Driving Licence and be eligible ...

Service Desk Analyst - Telephony, Avaya £market rate (Inside IR35) Glasgow (5days onsite) 3/6 months initially This role will provide technical support for telephony services, covering hardware and software faults, installations, moves and changes, system maintenance, call recording and contact centre applications. Key Responsibilities Resolve telecoms-related service … experience. Knowledge of telephony infrastructure, patch panels and distribution points. Experience with Avaya, NICE Call Recording and contact centre systems. Strong troubleshooting, communication and customer service skills. Comfortable working across multiple sites and managing priorities. If you're interested in this role, click 'apply now' to forward ...

Description Reporting to the Security Engineering Team Lead, you will provide hands on application security engineering for the Customer B2C and Connected Mobility domains during a 12 month cover period. You will work with product teams, engineers and architects to identify and reduce security risk throughout design, development, testing … work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ...

locations, and delivering high-quality hardware installations. As an IT Field Engineer, you will be responsible for installing and configuring Zebra printers across various customer sites, ensuring all devices are operational and performing as expected. Your responsibilities as the IT Field Engineer: Install and configure Zebra printers across multiple … customer locations. Travel between sites throughout Scotland to complete scheduled installations. Test printer functionality and troubleshoot any setup or connectivity issues. Ensure all deployed devices are operating correctly and meeting customer requirements. Provide basic user guidance and support where required. Maintain accurate records of installations, configurations, and site ...

Description About the Role As an Electrical Service Engineer within NOV's UK Aftermarket Service team, you will support the service, repair, inspection, installation and commissioning of NOV equipment at offshore and onshore customer locations worldwide. This is a home-based role within mainland UK with … computer-controlled systems, AC and DC power systems and variable frequency drives (VFDs). Depending on the work scope, you may work independently at customer locations or alongside mechanical and other Service Engineers as part of a multidisciplinary team. The role is highly customer-facing and requires ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £27k basic salary ...

business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include … including Fire Detection and Intruder Alarm Systems. Retrofit upgrades/extensions to existing systems as part of remedial works packages. Provide high levels of customer service. Reactive call outs to site, with an aim to provide a first-time fix. Provide on-site technical support and solutions to customers ...

within solution-led or technology-related sales. Strong experience and understanding of the hospitality sector . Good understanding of sales development best practices. Excellent customer service, telephone, listening, verbal and written communication skills. Demonstrated ability to meet or exceed sales targets. Experience using Salesforce or a comparable ...

Engineering Customer Support Glasgow based Check these questions out! If you say yes to one or more of them, then this could be the role for you! Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment? Are you someone … works in the automotive, fleet, construction plant or other engineering related industry within a technical helpline, customer service, administrative role and you fancy a change? Do you know a bit about engineering and think that you might be able to provide advice and guidance to customers and colleagues ...