4 of 4 Customer Service Jobs in Aylesbury

Service Desk Co-ordinator/Administrator The Service Desk Co-ordinator/Administrator provides day-to-day administrative and coordination support to the service desk. The role involves handling customer enquiries, scheduling engineers, managing job paperwork, raising quotes, ordering parts, and maintaining accurate system records. … will be a key point of contact for customers and engineers, ensuring jobs are planned, tracked, and completed efficiently. Key Duties & Responsibilities Office Administration & Customer Service • Answer incoming telephone calls and emails from customers • Provide a professional and helpful customer service experience • Read and update ...

involved in the technical delivery of services. This role offers an excellent opportunity for an experienced Senior 3rd Line Engineer, Technical Team Lead, or Service Desk Supervisor looking to take the next step into management. You'll have the opportunity to develop your leadership skills whilst maintaining hands … involvement in complex technical escalations and service improvement initiatives. The Role Leading a team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting ...

This Customer Success - Support Associate role sits in Defaqto, part of the Fintel Software & Data Division. About Defaqto We are one of the UK’s most trusted providers of independent financial information, ratings and market intelligence, helping consumers, advisers and financial institutions make smarter financial decisions. We maintain … unbiased product ratings - including our industry-recognised Star Ratings - which assess product quality across insurance, banking, investments, pensions and more. Kickstart your career in Customer Success with a leading fintech brand. Role Overview This isn’t an IT helpdesk role— it's about building relationships, solving problems, and helping ...

changing IT requirements. As the 2 nd Line Support Engineer, you will be responsible for: Provide 1st line IT support via phone, email and service desk Log, prioritise and resolve support tickets Troubleshoot hardware, software and network issues Administer Microsoft 365 and Active Directory user accounts Configure and deploy … support role Strong Windows 10/11 and Microsoft 365 experience Active Directory administration skills Basic networking knowledge (DNS, DHCP, troubleshooting) Excellent communication and customer service skills A methodical, organised approach A positive, helpful attitude Essential: Full UK driving licence and access to your own vehicle. ...