1 to 25 of 58 Customer Service Jobs in Buckinghamshire

and varied environment. Role In this role you’ll contribute to the work of Furze Down School and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments … support when necessary To document all jobs on the IT support helpdesk Training You will gain experience, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training and assessments. Your training will be a via … within the workplace providing you with all you require to be successful. The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your More ❯

Service Desk Analyst £28,000 - £32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting as … resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As … a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide More ❯

Service Desk Analyst 28,000 - 32,000 with excellent benefits, including annual bonus and other financial incentives. Milton Keynes, office based. Monday - Friday: 8am-4pm, 10am-6pm, and 2pm-10pm - Rota Basis You will play a critical role in providing top-tier technical support to end-users, acting as … resolve tickets efficiently, ensuring customers receive timely and accurate solutions. Your work will directly contribute to maintaining high levels of user satisfaction through exceptional customer service, technical troubleshooting, and ticket management. This is a first line role, with the emphasis on ticket management/customer experience. As … a Service Desk Analyst, some of your duties will include: Ticket Management & Triaging: First point of contact for technical assistance. Categorise and prioritise tickets (hardware, software, network). Ensure timely updates and follow-ups. Incident & Request Handling: Log, track, and resolve incidents. Troubleshoot common issues; escalate when needed. Provide More ❯

3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary … and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. …/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work More ❯

Engineer to support the migration of CRM data from various OpCo's, using a variety of legacy source systems, into the Microsoft Dynamics 365 Customer Engagement (CE) platform. You will be responsible for extracting, transforming, cleansing, and loading data , ensuring quality and consistency throughout the process. This role is … the sole Data Engineer for this programme of work, perform ETL (Extract, Transform, Load) processes to migrate data into D365 CE modules (e.g., Sales, Customer Service, Field Service). Work with data from legacy CRM systems, spreadsheets, databases, and other source platforms. Map source data to Dynamics … and resolve data discrepancies. About You Significant Data Migration and Data Engineering experience, ideally with some prior exposure to a Dynamics 365 CE (Sales, Customer Service, Field Service) or Microsoft Dataverse environment. Experience with Microsoft Azure technologies and data services (e.g., Azure Data Factory, Azure Synapse Analytics More ❯

Engineer to support the migration of CRM data from various OpCo's, using a variety of legacy source systems, into the Microsoft Dynamics 365 Customer Engagement (CE) platform. You will be responsible for extracting, transforming, cleansing, and loading data , ensuring quality and consistency throughout the process. This role is … the sole Data Engineer for this programme of work, perform ETL (Extract, Transform, Load) processes to migrate data into D365 CE modules (e.g., Sales, Customer Service, Field Service). Work with data from legacy CRM systems, spreadsheets, databases, and other source platforms. Map source data to Dynamics … and resolve data discrepancies. About You Significant Data Migration and Data Engineering experience, ideally with some prior exposure to a Dynamics 365 CE (Sales, Customer Service, Field Service) or Microsoft Dataverse environment. Experience with Microsoft Azure technologies and data services (e.g., Azure Data Factory, Azure Synapse Analytics More ❯

Customer Success Manager SaaS Milton Keynes Contact Name: James Clarke Telephone: Customer Success Manager SaaS B2B B2C required by a leading software house in Milton Keynes to assist with the strategy and vision for customer service and success. The role involves: Evaluating the problem resolution process … product, including how teams handle requests and provide responses to customers. Ensuring appropriate processes are in place (e.g., escalation, risk management). Assessing current customer support processes for access to information (documents, videos), training requests, and general help. Ensuring effective customer engagement processes are established. Any exposure to … Power BI and SQL is advantageous. Minimum requirements include: Experience building and managing customer success teams in a B2B or B2C organization; Excellent understanding of customer service principles; Experience in building learning and development communities for customer engagement; Strong verbal and written communication skills. The role More ❯

members to deliver world class SAS service. You will leverage your deep technical skillset and knowledge to provide technical leadership, guidance, and support for customer engagements through implementation and configuration to production release into operations. You will partner with a SAS Cloud Customer Success Manager to work through … any technical obstacles the customer may experience. You will build the foundation for ongoing reliability by defining key performance metrics aligned to the customer's success criteria. Through documentation, automation, and knowledge management, you will enable global teams to respond quickly and efficiently to operational incidents. You will … to enterprise application technology, architecture, and support. You will work with global R&D (Research & Development), Product, Technical Support, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments. You will lead the team in efforts to More ❯

Job Title: Service Desk Manager Location: Milton Keynes (Fully Onsite) Salary: Up to £50,000 Per Annum plus Benefits Employment Type: Full-Time, Permanent Department: Operations 🚀 About the Role: We are seeking a motivated and experienced Service Desk Manager to lead a fast-paced, customer-centric IT … support team. This role is perfect for someone who thrives on delivering excellent customer service, driving performance through data and KPIs, and leading a high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the Service Desk Manager, you will be instrumental … in shaping the customer support experience, managing team dynamics, and improving systems, tools, and reporting processes to ensure world-class service delivery. 🎯 Key Responsibilities: Champion a customer-first culture , ensuring all interactions are professional, empathetic, and efficient. Monitor and improve CSAT (Customer Satisfaction) and NPS (Net More ❯

Job Title: Service Desk Manager Location: Milton Keynes (Fully Onsite) Salary: Up to £50,000 Per Annum plus Benefits Employment Type: Full-Time, Permanent Department: Operations About the Role: We are seeking a motivated and experienced Service Desk Manager to lead a fast-paced, customer-centric IT … support team. This role is perfect for someone who thrives on delivering excellent customer service, driving performance through data and KPIs, and leading a high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the Service Desk Manager, you will be instrumental … in shaping the customer support experience, managing team dynamics, and improving systems, tools, and reporting processes to ensure world-class service delivery. Key Responsibilities: Champion a customer-first culture , ensuring all interactions are professional, empathetic, and efficient. Monitor and improve CSAT (Customer Satisfaction) and NPS (Net More ❯

Customer Success Manager SaaS B2B B2C required by leading software house in Milton Keynes to come in and assist with the strategy and vision for the running of the customer service and success. You will be working on... Evaluating the problem resolution process for the product, the … and provide responses to the customers. Ensuring there is appropriate processes in-place (e.g. for escalation, risk management). Evaluating how the company support customer requests today for access to information (docs, videos), training requests and general help. Ensuring they have appropriate processes in-place for customer engagement. … Any exposure to Power BI and SQL is advantageous. Essential Skills Experience building and running customer success teams in a B2B or B2C organisation; Excellent understanding of customer service; Excellent understanding of building learning and development communities for engaging with customers; Excellent communication skills, verbal and written More ❯

to accelerate your career and make a real difference. 25 days annual leave + bank holidays (plus an extra day per full year of service up to 30) Life Insurance Policy Access to hundreds of discounts and freebies via Perkbox Commitment to professional development and training Free employee parking … as our agent charters and well-being provisions. We are here to help if we can. Day-to-day, you will: Provide high-level customer service via telephone and email. Help our customers with questions and allow them to get the most out of our software by resolving … customers and to the team alike You work at pace, are goal orientated and have a strong delivery focus Previous experience within a direct customer contact call centre role or customer service role Previous experience of the expectations in a customer focused environment If you feel More ❯

Job Function TATA Communications Service Operations Centre is the single point of contact for all customers of the International SOC division. Customer Service Engineers have the prime responsibility to receive, troubleshoot , resolve , escalate and close Customers incidents and requests, delivering superior customer service, UK business … hours. Responsibilities Inbound calls responding to all customers requests and incident reports Understanding the customer issue/requirement and capture in ticket/system Troubleshoot to isolate and resolve the incidents/queries Escalate to next level or partner to resolve incidents within SLA Maintain history of problems and … Languages: fluent English, an additional European language, will be added advantage (French, German, Italian, Spanish, etc). 5 years telecommunications experience, preferably for a service provider Working knowledge of routing, switching, SD WAN networks. Cisco Certified Network Associate certification or Any Basic Network -security-related certification is a plus. More ❯

looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line … site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead …/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time More ❯

looking to take your career forward by joining a large & rapidly growing MSP, with multiple locations across the UK? Reporting directly to the central Service Desk Manager, this role would suit an experienced 2nd line individual, looking to grow into a 3rd line role, or an experienced 3rd line … site), you'll need to drive & own a car to make this work. Responsibilities - Manage 2nd & 3rd line technical support, providing outstanding levels of customer service and technical support - Help with the support/mentoring of the 1st/2nd support roles - To undertake project work and lead …/Azure - Experience of leading on installations of servers and networks - Ability to make proactive decisions when an ICT emergency occurs. - Outstanding levels of customer service with positive & pro-active communication skills both verbal and written - Able to work independently and good at planning and organising own time More ❯

through cutting-edge training. From mastering the AZ-900 Azure Fundamentals to boosting your confidence with Confident Communication , and sharpening your people skills in Customer Service Fundamentals , this role is your fast-track entry into the IT industry. Join a forward-thinking company dedicated to transforming education through … Experience in hardware repair or troubleshooting is a bonus Confident communication skills and a team-oriented mindset Familiarity with Microsoft Windows and Office A customer-first approach with strong interpersonal skills Self-motivation and a proactive attitude ?? Your Training with Baltic This apprenticeship is more than just a qualification … the IT world. Youll complete: AZ-900 Azure Fundamentals a foundational cloud computing certification Confident Communication develop self-awareness, body language, and digital presence Customer Service Fundamentals learn how to understand user needs, resolve conflict, and build professional relationships ?? Ready to Apply? Click Apply and send us your More ❯

Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi's software solutions, which … a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's solutions. What You'll Do: Utilize your … problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions. Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience. Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution. More ❯

This role focuses on helping existing partners through every stage of our growth process from introduction and training to ongoing support and top-tier customer service while also bringing new partners on board within the assigned territory. Collaboration is at the heart of it, working alongside partner businesses … products and services to their customers to agreed personal targets. •Actively recruiting new partners, positioning our products and services uniquely to their business and customer base to agreed personal targets. •Ensure effective territory planning and prioritise sales activities and customer contact towards achieving agreed business and sales targets. … looking for: •Experience within the UK vet sector is essential. •Existing field sales experience required with proven approach to meeting sales targets, objectives and customer service KPI s •Full knowledge and terminology to discuss pet health and welfare •Exceptional relationship management demonstrating the skills necessary to develop and More ❯

need good administration skills and this is really going to suit someone with any kind of prior ecommerce experience, whether that's something more customer service or admin heavy and relating to ecommerce, amazon, shopify, Zalando etc. There is a very positive atmosphere in this team and company … Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT More ❯

You will be working for SecuriCare (Medical) Limited, a Home Delivery Service for stoma products. Working to support a team of Patient Development Specialists, this busy and varied role will involve you in all aspects of administration and telephone work. You will deliver excellent customer service to … under pressure. Reliable, inquisitive, and enthusiastic. Excellent telephone manner. Excellent communication, both oral and written. Good organizational skills. Experience of MS Office. Telephone-based customer service background. Experience working to targets. Benefits: Contributory Pension Scheme. Medical Cash Back Plan. Life Assurance. Onsite free car parking. Subsidised staff canteen. More ❯

Field Service Engineer South East Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today, Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before and while we … we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work … healthcare systems. Diagnosing mechanical, hardware and software system failures using established procedures and information. Determining the most cost-effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by More ❯

Job Title Field Service Engineer South East Job Description In this role, you have the opportunity to make life better Looking at the challenges the world is facing today Philips' purpose has never been more relevant. The world and our customers' needs are changing faster than ever before and … we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs. The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work … complex healthcare systems. Diagnosing mechanical, hardware and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service … Keynes OR Nottingham Competitive Salary + 20% Shift Premium These opportunities are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of … service delivery to the standards and procedures agreed with Computacenters customers, including problem investigation, support documentation and technical coaching. What youll do Incident/Request Management 80% Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract. Maintain technical knowledge and expertise associated More ❯

UPS Field Service Engineer (Uninterruptible Power Supply) Location: London, Southeast and nearby areas Reports to: Head of Service About the Company Our client is dedicated to providing critical power solutions to a wide range of businesses. They are expanding the service and support team and are seeking … a Field Service Engineer to join them. Role Description As a Field Service Engineer with UPS Knowledge, you will be essential in maintaining the reliability of critical power systems. Your duties will encompass commissioning, maintenance, servicing, and repairing various uninterruptible power supply (UPS) systems. You will work in … the development of colleagues. Participate in and lead proactive team efforts to achieve departmental and company goals. Offer consulting services both on-site at customer locations and over the phone as needed. Work with customers, contractors, Service Partners, and other team members to promote and grow the brand. More ❯

to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support … technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work alongside and … and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to More ❯