7 of 7 Customer Service Jobs in Basildon

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

and field based • Responsible for provisioning relevant equipment and services for installations • Responsible for Installation projects in the field. This will involve pre-installation customer meetings. Full ownership of the installation in the field to completion of the project. • Responsible for completing remote or onsite service requests and … fault diagnostics • Responsible for processes customer sign off documentation. • Drive customer satisfaction, reviewing areas of improvements and working with team to ensure processes and procedures are effective and up to date. • Ensure personal accreditations are up to date and appropriate for work being performed Skills & Knowledge • Hosted PBX … meeting tight deadlines • Willingness to learn alternative manufacturer equipment and applications • Willingness to work overtime when required, both out of hours and weekends • Good customer service and communication skills • Full and clean driving license • Telephony installation and technical support experience. • Configuration, monitoring and fault finding – routers, switches, ATAs More ❯

I'm recruiting for a Customer Support Team Leader to join a new Managed Services Provider in Essex, where you'll lead and motivate a 1st Line Customer Support Team, who are largely responsible for providing basic IT support, amongst some other services. Please note this role is … business teams. This role will focus on leading and developing a high-performing team, ensuring adherence to strict SLAs, encouraging an exceptional level of customer service, and driving improvements wherever possible. You'll escalate more complex issues to a 2nd Line Support Team, and will have access to … in-house Subject Matter Experts when needed. You will work to promote a self-serve approach to customer resolution, and ultimately look to reduce the number of incoming support calls through educating users and contributing to the organization's knowledge base, This role would be well-suited to someone More ❯

clinical services. What Youll Be Doing: Participate in Trust-wide equipment refresh programmes, ensuring seamless transitions with minimal disruption. Provide technical support and exceptional customer service to users at various hospital locations. Collaborate with other Digital Services teams including Service Desk, Desktop Support, and Infrastructure. Accurately maintain More ❯

CCTV, Door Access & Burglar Alarm Installation/Service Engineer Location: based in Essex Salary: Competitive, based on experience Hours: Monday to Friday (occasional overtime) Benefits: Company van, mobile phone About Us: 247 CCTV Security is a trusted provider of security solutions, specializing in CCTV systems, door access control, and … analogue) Door access control systems Burglar alarm systems You will work across a variety of commercial and residential sites, ensuring high-quality installations and customer satisfaction. Key Responsibilities: Installing and configuring security systems Conducting site surveys and advising on security solution Diagnosing and troubleshooting faults Providing excellent customer service and support Ensuring work is completed to industry standards and regulations Requirements: Previous experience in CCTV, door access, and alarm installati... More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯