1 to 25 of 45 Customer Service Jobs in Essex

are seeking an experienced Deskside Support Engineer to join our team at the busy Brentwood office. You will be part of the end user service team, serving as an escalation point for Service Desk and business deskside activities. The role involves working closely with one other engineer onsite … the wider business remotely. This position offers an opportunity to collaborate within a friendly team, working alongside other Deskside Engineers and the Infrastructure and Service Desk teams. It provides a platform for growth and learning in areas such as infrastructure, cloud, or infosec. The role is based onsite … days a week. Responsibilities Act as the primary escalation point for desktop and administration tasks from the IT Service Desk. Provide exceptional local and remote support, becoming a trusted expert in the office environment. Deliver outstanding customer service, managing user and system issues to high standards. Monitor More ❯

please browse our website at: www.giantgroup.com The impact of your role As a Welcome Team Advisor , you will have an impact in increasing our customer base by identifying their needs and showcasing Giant’s solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls … inbound and making outbound calls to warm leads. Meeting set KPI’s for conversion rates, activity levels and sales targets. Handling objections to encourage customer sign-ups. Manage customer emails and enquiries effectively. Taking the customer through the onboarding process using our CRM system. Provide exceptional customer service and resolve customer complaints quickly and effectively. Your ideal experience & competencies Ideally you would have at least 2 years’ experience in a customer service/onboarding role or alternatively educated to a degree level. You can only excel in this role with excellent communication More ❯

Claims Team are looking for a Warranty Triage Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities. What you … platforms, telephone, fax, email and online Understanding our various customers’ requirements and working with them to ensure they are properly dealt with Maintain company service levels Provide support to the Sales team by providing accurate and timely information Provide professional and friendly service Produce reports/spreadsheets on … team or on own initiative Good planning and organizing skills with the ability to prioritise What we’re looking for: Essential: Experience in a customer service role Microsoft Office including Word and Excel Good understanding of voice/soft skill Mechanical background or equivalent service advisor experience More ❯

Claims Team are looking for a Warranty Triage Handler to guide claimants through the claims process, giving advice regarding suitable repairers and relevant liabilities. Service Advisors qualify claims under supervision, ensuring accurate and speedy claims resolution giving regard to company procedures, insured liabilities and customer sensitivities. What you … platforms, telephone, fax, email and online Understanding our various customers’ requirements and working with them to ensure they are properly dealt with Maintain company service levels Provide support to the Sales team by providing accurate and timely information Provide professional and friendly service Produce reports/spreadsheets on … team or on own initiative Good planning and organizing skills with the ability to prioritise What we’re looking for: Essential: Experience in a customer service role Microsoft Office including Word and Excel Good understanding of voice/soft skill Mechanical background or equivalent service advisor experience More ❯

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Milton Keynes Salary: up to £28,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Milton … Keynes are looking for a Service Desk Technician to join their growing team. In this role, you'll be the first point of contact for clients offering cloud services, managed print, telephony, cyber, data and Office 365 applications. You'll work in a fast-paced environment, supporting a range … resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role, ideally within an MSP environment Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking More ❯

Customer Support Unit Administrator Location: Harlow Salary: £23,000-25,000 DOE (Depending on Experience) Full-time | Permanent - fixed term 12 months Working pattern: 35 hours per week, Monday-Friday, 9am-5:00pm We're looking for an Administrator to support our Central Support Unit team on a … first line telephony response for Dealers and Policy Holders. What you’ll do: Ensuring SLAs are continually met with optimum levels of quality and service delivery both oral and written Any clerical/administration tasks which may be required to support the management team Administration support to Sales agents … level of knowledge’ from Field team, Policyholders and Dealers Processing of all policy transfers Work with external stakeholders to understand the issue with the service, function or the product provided Liaise with Tier 2 personnel to gather and upskill own system knowledge base to improve the handling of the More ❯

Customer Support Unit Administrator Location: Harlow Salary: £22,932-24,000 DOE (Depending on Experience) Full-time | Permanent - fixed term 12 months Working pattern: 35 hours per week, Monday-Friday, 9am-5:00pm We're looking for an Administrator to support our Central Support Unit team on a … first line telephony response for Dealers and Policy Holders. What you’ll do: Ensuring SLAs are continually met with optimum levels of quality and service delivery both oral and written Any clerical/administration tasks which may be required to support the management team Administration support to Sales agents … level of knowledge’ from Field team, Policyholders and Dealers Processing of all policy transfers Work with external stakeholders to understand the issue with the service, function or the product provided Liaise with Tier 2 personnel to gather and upskill own system knowledge base to improve the handling of the More ❯

Customer Support Unit Administrator Location: Harlow Salary: £22,932-24,000 DOE (Depending on Experience) Full-time | Permanent - fixed term 12 months Working pattern: 35 hours per week, Monday-Friday, 9am-5:00pm We're looking for an Administrator to support our Central Support Unit team on a … first line telephony response for Dealers and Policy Holders. What you’ll do: Ensuring SLAs are continually met with optimum levels of quality and service delivery both oral and written Any clerical/administration tasks which may be required to support the management team Administration support to Sales agents … level of knowledge’ from Field team, Policyholders and Dealers Processing of all policy transfers Work with external stakeholders to understand the issue with the service, function or the product provided Liaise with Tier 2 personnel to gather and upskill own system knowledge base to improve the handling of the More ❯

Customer Support Unit Administrator Location: Harlow Salary: £22,932-24,000 DOE (Depending on Experience) Full-time | Permanent - fixed term 12 months Working pattern: 35 hours per week, Monday-Friday, 9am-5:00pm We're looking for an Administrator to support our Central Support Unit team on a … first line telephony response for Dealers and Policy Holders. What you’ll do: Ensuring SLAs are continually met with optimum levels of quality and service delivery both oral and written Any clerical/administration tasks which may be required to support the management team Administration support to Sales agents … level of knowledge’ from Field team, Policyholders and Dealers Processing of all policy transfers Work with external stakeholders to understand the issue with the service, function or the product provided Liaise with Tier 2 personnel to gather and upskill own system knowledge base to improve the handling of the More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

and maintain a network of introducers, ensuring WorldPay is first choice for all referrals Apply the WORLDPAY sales methodology technique in order to identify customer needs, propose solutions, negotiate and agree best terms possible for both company and customer Actively sell several different WorldPay products (including face to … million card tirnover within a defined territory Identify cross selling opportunities and drive revenue growth in line with pricing policy Complete appropriate paperwork with customer, adhering to legal and compliance policies and standards, and ‘right first time’ guidelines Work with customer service and boarding teams to resolve … customer queries and ensure a seamless service for the customer Be able to feedback on local trends including, competitor insight, customer needs, sales and lead information, product and marketing requirements Support Regional Director with induction of new team members, sharing best practice and buddying when required More ❯

safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best. Our Customer Care team is looking for a Manager, Technical Support to join their growing team. This role is responsible for providing technical analysis and problem … resolution for our Blackline Safety products. In this role, you will drive the development of service programs through our distribution partners that match our world-class connected safety system. Responsibilities: Lead, manage and develop a team of technical support analysts and supervisors to a high level of service … mentoring to your team to support their personal growth and development. Provide world-class, 24X7 technical support for all Blackline Products and Services; meet service level targets for case management and call handling. In collaboration with the customer care managers, oversee the management of our contact center solution More ❯

An exciting opportunity has arisen for a Service Test Technician to join a global leader in electronic test and measurement equipment, based in Clacton-on-Sea, Essex. This role is perfect for a hands-on and technically skilled electronics professional who enjoys fault-finding, repair, and working in a … fast-paced service environment. The successful Service Test Technician based in Clacton-on-Sea, Essex, will play a key role in ensuring customer satisfaction by diagnosing and repairing returned equipment (RMAs), contributing directly to the company's commitment to quality and innovation. Key Responsibilities: Perform first-line … fault verification on customer-returned products. Conduct timely and efficient repairs to support customer satisfaction. Maintain accurate records within the company's CRM system. Provide clear technical information and support to the Customer Service Controller. Work proactively towards achieving departmental KPIs. Prepare demo equipment for global More ❯

Electrical Service Engineer required to join our established electrical manufacturing client in what will be an office and field based, hands on role, with travel across the UK , frequently to Wales . Salary will be dependent on experience, and is potentially negotiable, starting from £35,000 - £45,000 currently. … Management of your own diary to organise weekly site visits to customers homes, and commercial sites Diagnose, test, repair product issues remotely and at customer, client sites Provide external and internal technical product training Liaise internally to order necessary parts to carry out servicing repairs and maintenance Benefits: Up … Company pool van for site visits 20 days holiday plus bank holidays (increases to 30 days) Pension Private healthcare Experience: Previous experience in a Service Engineer role with Electrical bias Relevant electrical qualification such as, City & Guilds 2382 , Level 3, electrical engineering degree, 18th Edition is highly desirable Experience More ❯

Security Service Engineer Location: Essex Salary : £33,000 - £42,000 (Dependent on Experience) Benefits: Paid travel after 30 minutes, company van (with personal use), training academy with a 2025 training plan, 22 days holiday + bank holidays (increasing with service), call-out 1 in 7 weeks, standby allowance … role in ensuring the safety of our clients by servicing state-of-the-art security systems. If you're passionate about providing top-tier service and working with cutting-edge technology, then this opportunity is for you. Position Overview: We are on the lookout for a talented CCTV, Access … This is a field-based role where you’ll have a direct impact on the safety, compliance, and satisfaction of our clients. Key Responsibilities: Service security systems across multiple social housing projects in Essex. Work with leading brands and manufacturers, including Paxton, Hikvision, Dahua, CAME Entrotec, and Fermax. Deliver More ❯

products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users. Our diverse business includes four key branches: AutoProtect: Recognised for its outstanding warranties and value-added More ❯

products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users. Our diverse business includes four key branches: AutoProtect: Recognised for its outstanding warranties and value-added More ❯

products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users. Our diverse business includes four key branches: AutoProtect: Recognised for its outstanding warranties and value-added More ❯

products, platforms, and services that empower vehicle retailers, manufacturers, finance lenders, and brokers. Our solutions simplify operations and boost profitability, while our award-winning customer service ensures a smooth experience for users. Our diverse business includes four key branches: AutoProtect: Recognised for its outstanding warranties and value-added More ❯

Desirable Skills: 1yrs+ 1st/2nd Line IT support experience and have the ability to work diversely Experience working in the Educational Sector Strong customer service skills Strong desktop support skills Well-mannered and presentable Experience in Office 365, including Microsoft Teams and Sharepoint Office 365 Migration and … Education Technology Support Consultant, IT Systems Consultant for Schools, Education IT Solutions Consultant, School Technology Advisor, Educational Technology Support Specialist, School IT Technician, IT Service Desk Consultant for Schools, School IT Operations Specialist may also be considered for this position. More ❯

What you will do Your role as a mobile BMS service engineer will be to carry out routine BMS maintenance on a variety of sites and responding to callouts from our Maintenance Operations Team. This role will also include completing small works such as replacing BMS controllers, modules, sensors … top 25 days of Annual Leave plus Bank Holidays (Holiday purchase scheme also available) Pension (up to 7% match) Life assurance (3x base salary) Service van, PPE, IT equipment provided Employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on … on the job/cross training opportunities w ith outstanding resources available Encouraging and collaborative team environment Career development through various career ladders including Customer Service Dedication to safety through our Zero Harm policy How you will do it Carry out routine BMS service visits Respond to More ❯

industry experts to upskill yourself The person MSP Background Good communicator Commutable to Loughton Reference: BBBH19847 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation, If you're interested in this role, click 'apply now' to forward an up More ❯

industry experts to upskill yourself The Person MSP Background Good communicator Commutable to Loughton Reference: BBBH19847 Keywords : IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation, If you're interested in this role, click 'apply now' to forward an up More ❯

them. You will be working alongside a small team of System Control Officers to carry out this work. Queries will be received through IT service management (ITSM) software, where requests and incidents will be assigned to you. Additionally, you will be allocated regular tasks, carried out to ensure smooth … cover most areas and resolve problems by analysing issues and finding appropriate solutions. You may need to escalate issues and work with third-party service providers where problems cannot be resolved internally. Additionally, you will be asked to - carry out regular auditing of users and access controls - initiate the … between process, data and system issues and be able to direct and advise to ensure successful solutions are deployed. Your excellent analysis, communication and customer service skills will be essential in helping users through the problems. In order to do this, you will have the ability to explain More ❯