1 to 25 of 31 Customer Service Jobs in Essex

proud to offer a dynamic, supportive and forward-thinking working environment where staff can thrive and make meaningful change. We are looking for a Service Desk Technician - Second Line to provide fisrt and second lin technical support to staff to resolve incidents and service requests. In this role … will ensure everyone has reliable IT services, deliver excellent customer support and be the key point of contact for your team. Job Title: Service Desk Technician - Second Line Full time About the role: Provide timely first and second line support to users via phone, email, and service ...

needed. About the Role As a 1st Line Support Technician, you will be the first point of contact for technical issues—resolving incidents and service requests related to hardware, software, and connectivity. You’ll also provide in-person support for users at various client locations, including: Offices Courts Custody … suites Other operational service sites Support will include everything from basic PC and printer troubleshooting to software and connectivity issues involving switches, firewalls, and WAN connections. You’ll also assist with bespoke applications and contribute to the service desk function by logging, tracking, and escalating issues as required. ...

technology platforms within the London Market Insurance sector, gaining valuable experience to build a successful IT career. This role combines technical problem-solving with customer service, supporting an insurance claims platform and delivering exceptional user experiences. Key Responsibilities Provide first-line application support via phone, email, and ITSM … SLAs. Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including API-related problems. Triage and prioritise service requests and incidents, balancing routine tasks with advanced application queries. Support onboarding activities, including account setup and access permissions. Deliver excellent customer service ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

seeking an experienced Senior SAP CS/SD Consultant with strong German language skills to lead and support end-to-end SAP Customer Service (CS) and Sales & Distribution (SD) implementations. The role involves close collaboration with business stakeholders, designing scalable SAP solutions, and ensuring high-quality delivery across … module implementations, rollouts, and enhancements Analyze business requirements and translate them into functional SAP solutions Configure and customize SAP CS (service orders, service contracts, warranties, notifications) and SAP SD (order-to-cash, pricing, billing, delivery, credit management) Participate in S/4HANA migration or transformation projects Prepare ...

/7 rota. This is a full time site based role at our LON1 site in Dagenham. What we are looking for Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant … correct operation of the critical services of the Data Centers Supervising staff, both in-house and external suppliers to deliver a highly focused client service Co-ordinating planned and unplanned maintenance activities Ensuring the maintenance of accurate plant records, information and reporting systems You will have site sign ...

phase of growth, in an impactful team to provide advanced technical support and act as the escalation point for complex incidents and service requests across the organisation, as well as mentoring the 1st line team to improve overall service quality.– It’s a great time to embark … Trust membership – counselling, wellbeing and financial support for the retail industry Colleague ‘Treats’ – numerous discounts on up to 800 high street retailers and online service providers from groceries to holidays and cinema trips Colleague ‘We Care’ wellbeing & medical support services – online GP, mental health support, get fit programme ...

role is focused on end-user support, providing hands-on assistance with PCs, laptops, peripherals, and basic software issues. It's ideal for a customer-focused technician who is confident working independently while delivering a high standard of onsite IT support. THE ROLE Provide deskside support for service … resolve hardware and basic software issues Prepare, install, and configure end-user devices Deliver professional, client-facing technical support with strong communication and customer service Perform service tasks in line with defined procedures and standards Support equipment disposal and decommissioning activities Accurately document all work performed ...

client, a well-established Managed Service Provider based in Colchester, is looking to expand their technical team with an experienced IT Support Engineer level 2–3 or IT Systems Engineer. The successful candidate will be technically strong, customer-focused, and comfortable working independently as well as part … Azure AD, Exchange (on-prem & M365) and PowerShell • Experience supporting virtualised environments • Good understanding of networking fundamentals (DNS, DHCP, VLANs, routing) • Excellent communication and customer service skills • Full UK driving licence and access to own vehicle with business insurance Desirable Skills & Technologies • VMware ESXi/vSphere/Veeam ...

retail trading websites (Fonehouse & Metrofone). Fonehouse has been an established phone retailer, trading on the High Street since the 1990 s. Approaching a customer base of nearly half a million. We have contracts with major network operators such as Three and Vodafone and believe in offering our customers … absolute best customer service at fantastic prices. THE ROLE Working within a small team you will be responsible for ensuring that you seek opportunities to promote the company brand locally by delivering multiple sales activities, including reaching out to previous and existing customers by phone to promote ...

Support helpdesk – Full Time | Essex Are you looking to kickstart your career in IT with a company that values enthusiasm, reliability, and excellent customer service? We’re seeking a highly organised, confident communicator to join our friendly IT support team as an IT Support Helpdesk Member This role … based in Essex, with over 24 years’ experience supporting small businesses. Our team is approachable, down-to-earth, and committed to delivering high-quality service in a relaxed, respectful working environment. What You’ll Be Doing Providing first-line and second-line IT support via phone, remote access ...

experts to upskill yourself The person IT Support experience Good communicator Commutable to Loughton Reference: BBBH23976 Keywords: IT, Excel, Microsoft, ConnectWise, Azure, Support tickets, Customer service, High profile clients, Retail & IT, Hardware, Risk mitigation, If you're interested in this role, click 'apply now' to forward ...

Security Alarm Service Engineer £45-48K + company van 26 Days Holiday Covering London and the surrounding areas 25 days holiday plus bank holidays Private medical scheme Are you a Security Service Engineer looking to take the next step in your career with one of the leading … companies in the built environment? My client is looking for an experienced and competent Security Systems Service Engineer. You will be servicing security systems, i.e., Intruder Alarms, CCTV & Access Control Systems, to the relevant industry standards, using your exceptional technical industry knowledge. Experience with IP-based networks and security ...

global financial technology company, the Head of Enterprise Merchant Relationship Management, EMEA leads our large merchant client engagement, growth and retention efforts to drive customer satisfaction and loyalty. As the primary point of contact for key clients, this role ensures that client needs are met, relationships are nurtured … clients, understanding their needs and goals to effectively anticipate and address their needs Serve as the primary point of contact for clients, providing exceptional customer service and support Monitor and analyse client satisfaction and loyalty metrics, identifying areas for improvement and implementing action plans to increase overall satisfaction ...

remote working with occasional hybrid travel Competitive pension contributions and a comprehensive benefits package Key Responsibilities: Architect and implement robust Dynamics 365 solutions (Sales, Customer Service, Marketing, Power Platform) Lead technical architecture throughout the full project lifecycle Integrate Dynamics 365 with Azure services and third-party platforms Develop ...

commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. Purpose To ensure the quality of customer applications through manual and automated testing Duties Develop and enhance Selenium test suite, both by creating new tests and refining existing ones. Implement upgrades to the Selenium test framework to ensure optimal ...

Junior Account Executive Company Overview:, The successful candidate will be engaging with Commercial and Education client bases of a leading managed IT Service Provider. With sites across the UK and Ireland, the business has been operating for almost 50 years and is entering a new phase of exciting growth … client relationships and identifying new business opportunities. You will be responsible for understanding client needs, delivering tailored solutions, and ensuring a high level of customer satisfaction. This position requires a proactive, results-driven individual with excellent communication skills and a passion for sales. What they offer: £30k basic salary ...

Join Our Clients Passionate Team as a Trainee Bid & Customer support. Location : Stansted Hours: 9am-5pm, Mon-Fri (Office based) Salary: £25-28,000 Are you passionate about being a team player, providing the best customer service & working for a company who is passionate about what they … workplace lively and fun! Reward & Recognition for your hard work. 21 days holiday PLUS Bank holiday. What You'll Do: As the Trainee Bid & Customer support within the Technical team, you will play a pivotal role in driving our business growth by developing compelling bids and proposals. Your main ...

commute time. Company Established in 2009 and regulated by the FCA, this multi-award-winning finance & credit company has a proven track record for customer and employee satisfaction. With a Trustpilot rating of 4.8/5 and over 33,500 combined online reviews, they pride themselves on their customer service and their duty as a responsible lender. What they are looking for They are seeking an extremely driven, passionate and motivated individual to join their in-house development family. Their ideal candidate will enjoy learning, seeing projects through to completion and thrive on new challenges. ...

experience Main Duties - sorting internal mail, supporting the reprographic/print and letters fulfilment. Covering our helpdesk for general office queries. Skills and Experience - customer service skills, competent using Microsoft office Word, Outlook, Excel click apply for full job details ...