Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. The successful candidate will provide leadership, maintain operational standards, and act as the key … point for troubleshooting and decision-making. You will guide the team, address technical challenges, and optimise workflows to enhance efficiency and service delivery. Additionally, you will handle complex cases and escalations, ensuring smooth order fulfilment and high customer satisfaction. You will drive continuous improvements and will maintain a … workflow and priorities of the provisioning department. * Monitor team performance and provide coaching or support as needed. * Ensure adherence to company standards, policies, and service-level agreements. * Oversee the day-to-day activities of the Tech Support team, including Level 2 support, to ensure efficient resolution of customerMore ❯
Site Officer. The successful candidate must have a valid SIA Licence as a minimum. You will be required to provide a high level of customerservice to visitors to the site, complete patrols and remain vigilant at all times. You will need to be flexible and ready to … Contributing toteam effort by accomplishing related results asneeded Acting as afirst line support to customers and visitors to site,providing a professional and friendly service Understandingthe needs of our customer, respond accordingly … tocustomer queries and requests and take appropriateaction Maintainingprofessional conduct at all times Requirements Full5-year employment checkable history Validfrontline SIA licence DS or SG CustomerService experience and confidence to handle conflict in a correctmanner Flexibleto meet the job requirements Excellentcommunication skills both written and verbal Smartappearance and be well-groomed More ❯
M&P Survey is currently looking for a Service Technician to come and join our team based at our main office in Ellesmere Port. You will join us on a full time, permanent basis, and in return, you will receive a competitive salary from £25,500 per annum depending … to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV'S and total station solutions available to geospatial professionals. About the Service Technician role: The Service Technician is a key role within the Hexagon Geosystems organisation and in this position, you will provide a comprehensive … efficient, and courteous service to our customers as well as providing our external sales teams with administrative support, to improve efficiency that will ultimately drive service revenue growth. Key responsibilities as our Service Technician will include: Service, repair and calibration of a variety of surveying equipment More ❯
