2 of 2 Customer Service Jobs in Birkenhead

looking for a Service Desk Analyst to join us on a 3-month fixed-term contract, based at our Birkenhead office. Job Purpose The Service Desk Analyst acts as the first point of contact for all IT related queries and incidents across the organisation. The purpose … role is to provide timely, effective, and customer centric technical support to end users, ensuring minimal disruption. By logging, diagnosing and resolving incidents. Key Responsibilities Provide first line support via phone, email and service management tools to internal users at all levels, Log, prioritise, and track all incidents ...

enjoy fixing technical problems and learning about new technology? We're looking for an ambitious ICT Support Technician Apprentice to join our busy Service Desk team in Birkenhead. Role Respond to incoming IT support requests via phone, email and remote support tools. Log, prioritise and update support tickets using … Assist with password resets, user account administration and access permissions. Escalate complex technical issues to senior engineers when required. Maintain accurate technical documentation and customer records. Carry out system checks and routine maintenance to ensure devices remain operational. Deliver excellent customer service while keeping customers updated ...